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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,657 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,657 reviews
September 13, 2018
Best buy Timothy was so helpful and honest. It was the best deal I have ever made. My process was fast and easy. I will recommend this dealer to friends and fa Timothy was so helpful and honest. It was the best deal I have ever made. My process was fast and easy. I will recommend this dealer to friends and family. Thank you very much! More
by Jonnyboy333
September 13, 2018
My Personal Vehicle Agent This has been our 4th vehicle in the last 2 years to buy from Mike. He has become a friend and personal vehicle concierge. Always on top of our reques This has been our 4th vehicle in the last 2 years to buy from Mike. He has become a friend and personal vehicle concierge. Always on top of our requests. More
by whysomuchinfo
September 12, 2018
5 stars all the way Love this man!! I bought 2 trucks in 1 year and couldn't ask for a better person to buy from. He is a man of his word and delivers 100% of the time. Love this man!! I bought 2 trucks in 1 year and couldn't ask for a better person to buy from. He is a man of his word and delivers 100% of the time. More
by Janean
Employees Worked With
Jeff (Flash) Flaishans
September 11, 2018
Great Purchase Experience!! Can’t say enough great things about this purchase experience. Melanie was great to work with. I live in CO and had to fly in to complete the deal. Whe Can’t say enough great things about this purchase experience. Melanie was great to work with. I live in CO and had to fly in to complete the deal. When I got in the car was in great shape and Mike in financing was quick through that process and very informative. Would highly recommend Sam Pack’s for local and out of state buyers!! Two thumbs up for Melanie and Mike. More
by tyderrit
September 11, 2018
Fantastic By far the best customer service I have ever had at a dealership, they worked really hard to get me a deal that will allow me to get the vehicle that By far the best customer service I have ever had at a dealership, they worked really hard to get me a deal that will allow me to get the vehicle that I wanted. More
by escamilla73
Employees Worked With
Kyle Bridges, kurt stalnaker
September 11, 2018
Awesome experience Probably my best vehicle buying experience. Kyle went above and beyond to make sure that me and my wife both got into vehicles we liked. There was no Probably my best vehicle buying experience. Kyle went above and beyond to make sure that me and my wife both got into vehicles we liked. There was no back and forth haggling or pushy sales people. We were treated more like friends than just potential customers. They will have my business from now on! Worth the two hour drive for me! More
by Tsfire723
Employees Worked With
Kyle Bridges
September 11, 2018
Purchase of 2013 F150 Mike at Five Star is outstanding to work with. Handled all our needs, worked with us in an efficient professional manner. Top notch in every way! B Mike at Five Star is outstanding to work with. Handled all our needs, worked with us in an efficient professional manner. Top notch in every way! Brandon handled all paperwork and closing in a quick courteous way. Excellent experience with this dealership! More
by rmt15n
Employees Worked With
Michael Krantz, Brandon Matthews
September 10, 2018
Awesome Service We are from Odessa, Texas and shopped around for Mustangs.. Five Star Ford had what we were looking for..No hassle or pressure.. Loved the over all se We are from Odessa, Texas and shopped around for Mustangs.. Five Star Ford had what we were looking for..No hassle or pressure.. Loved the over all service... Tim Little went out of his way to pick us up from the airport.. He took care of us... If I could give him a rating it would be a 10... Brandon Matthews was our finance contact and he had us in and out in no time flat.. My husband was truly impressed... If I could give in a rating it would be a 10... Jose the Mustang specialist went over all the questions that we had on our vehicle...He took the time to specifically explain the over all performance on our Mustang.... Over all rating for Jose is a 10... Joseph Walker synced all information needed from my phone to my vehicle... He went over all the electronics and functions of our vehicle...Supper Smart guy... Over all the Service at Five Star is a Five Star Plus.... Everyone stands behind their name.... Such an awesome place to go.... Love you guys.... Teresa Robles More
by Ruby Red Mustang
September 07, 2018
#BestLeasingExperienceEVER!!!! Thank you Jeff Flaishans for a great afternoon at Sam Pack's Five Star Ford Carrollton! I am so glad that I listen to Jerry Reynolds and Kevin McCart Thank you Jeff Flaishans for a great afternoon at Sam Pack's Five Star Ford Carrollton! I am so glad that I listen to Jerry Reynolds and Kevin McCarthy on The Car Pro Show and placed myself in your capable hands this afternoon! More
by Fusion for Serious Cruisin'
Employees Worked With
Carlos Saaverda, Finance, Jeff (Flash) Flaishans
September 06, 2018
Very good experience Had a very good experience picked out a vehicle online and was in and out.melanie and Brandon did a wonderful job and I appreciate the good customer s Had a very good experience picked out a vehicle online and was in and out.melanie and Brandon did a wonderful job and I appreciate the good customer service. More
by Will
Employees Worked With
Brandon in finance, Melanie Lucero
