Sam Pack's Five Star Ford Carrollton

Excellent buying experience I had an excellent purchase experience with Otilio Hernandez when I traded in my old Ford Fusion on a new 2018 Ford Edge Sport. He answered all of my I had an excellent purchase experience with Otilio Hernandez when I traded in my old Ford Fusion on a new 2018 Ford Edge Sport. He answered all of my questions, and (with two other people) took time to demonstrate all of the features on the SUV I was about to buy. I definitely will look for Otilio when I am ready to buy my next vehicle, and I recommend Five Star Ford in Carrollton. More

I RECOMMEND ALEX & JOSEPH TO EVERYONE!! This dealership was far beyond fantastic from the aesthetics to the people and so on. Everyone greets you with welcoming smiles and is more than willi This dealership was far beyond fantastic from the aesthetics to the people and so on. Everyone greets you with welcoming smiles and is more than willing to help guide you in the direction you’re looking for. My sales rep was Alex Valles and my aftermarket rep for Skylink and weathertech mats was Joseph Walker. Both guys were EXTRAORDINARILY professional and cut to the chase to save me hassle and headache. Alex was very informative and left me with a better understanding and education for not only MY purchase but for my future purchases dealing with vehicles and where to really invest my hard earned money. I was very appreciative of the way he treated me like a human being and not a dollar figure. I had been to several dealerships this day and no one compared to this guy. I know Alex will go very far in life and I hope his talent is recognized by Ford. Joseph is very impressively laced with technological knowledge in and out of the vehicles. It is my understanding that he is one of the few, if not the only rep who installs these Skylink systems on the vehicles here at Ford and still, even with a busy schedule, he keeps his word and works efficiently to make sure the customer not only understands what they’re purchasing, but that they’re happy with it and using the device to its fullest potential. Joseph also helped me with a couple questions I had with all the features in my vehicle and was overall a very fun guy to work with. His personality alone left me in a better mood for the day. I really hope Ford see’s the potential in Joseph as he is very driven and downright genius and overall MORE than helpful. Just knowing if I have any questions these gentlemen would be there to help me is a very confident feeling. Buying a vehicle is fun but it can be very scary at the same time and these guys handled business to get me where I needed to be without regretting one thing. I’m appreciative of my experience and will be recommending every one of my friends to go to this dealership. More

Best buying experience I’ve ever had! Rueben Tim, and Justin got me in and out in under 3 hours. No push, no fuss, just straight forward and honest deal. Thank you Rueben Tim, and Justin got me in and out in under 3 hours. No push, no fuss, just straight forward and honest deal. Thank you More

Easiest car buy ever. Sales guy Kurt was awesome. He really searched for the truck I was looking for. He found exactly what I wanted but it had just arrived at the rail yar Sales guy Kurt was awesome. He really searched for the truck I was looking for. He found exactly what I wanted but it had just arrived at the rail yard and was not due at the dealership for several days. Kurt made some calls and was able to put a rush on it and it arrived the next day. The trade value was fair and they put a big discount on the new truck. Kurt took the time to show me every feature of the new truck, I was in and out of there in three hours. Ales, the nice lady in Accessories and David in finance were a pleasure as well. Thanks everyone for making this a no-pressure experience. More

Great experience Went above and beyond to make sure I was satisfied and fixed any problems that arose. There was a big issue that arose and he exceeded my expectations Went above and beyond to make sure I was satisfied and fixed any problems that arose. There was a big issue that arose and he exceeded my expectations and went above and beyond. Thank you so much! More

Excellent service Otilio does an amazing job. I purchased my first car in 2013 and still have it. I have now just purchased a new truck and he helped us get exactly wha Otilio does an amazing job. I purchased my first car in 2013 and still have it. I have now just purchased a new truck and he helped us get exactly what we wanted. Always asked us questions and what we expected on a new vehicle. Showed us all the features and the best part was that he is bilingual and explained every detail to my parents in Spanish. Definitely recommend him. More

Purchase a new work vehicle Once you walk in you feel welcomed. Friendly energetic amazing crew they have. I highly recommend this dealership to help you find what you are lookin Once you walk in you feel welcomed. Friendly energetic amazing crew they have. I highly recommend this dealership to help you find what you are looking for! Thanks for all your help guys. More

Best experience ever!!! Found the car I wanted on-line and contacted the dealership. Melanie made immediate contact with me and after corresponding several times, she reserve Found the car I wanted on-line and contacted the dealership. Melanie made immediate contact with me and after corresponding several times, she reserved the vehicle for me to take it for a test drive the next day. The experience was like none other I have ever experienced at a dealership.....in a good way. No pressure to buy. No back and forth with the finance manager. Did not try to upsale. I was in and out with the new vehicle in less than two hours. I will definitely be a returning customer. More

Excellent Service at a Beautiful Facility! Everything was great! Don, Michael, and Brandon did a fantastic job and made it a smooth experience. They all deserve promotions and raises. It t Everything was great! Don, Michael, and Brandon did a fantastic job and made it a smooth experience. They all deserve promotions and raises. It takes a good salesman and finance guy to know a good salesman and finance guy and this team delivered. The correspondence was quick and professional. I was in and out of the finance room in no time. The dealership was beautiful and clean as well. It was the nicest dealership I’ve ever been to. Everything was top notch. Excellent experience! More

Easy in, easy out I went online to look at trucks and financial options, Don contacted me and we discussed what kind of truck I was wanting. We set an appointment for t I went online to look at trucks and financial options, Don contacted me and we discussed what kind of truck I was wanting. We set an appointment for the next day, met Don and he showed my the exact truck I was looking for. Sitting down with Justin and discussing financial options, he got me a great deal! I’ve always bought new vehicles over the years and I’ve always cringed at going to a dealership. This was the most pleasant experience I have ever had. No pressure and enjoyed the experience. More