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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,657 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,657 reviews
October 30, 2018
Great Buying Experience Great Customer Service. Accepted my lower offer, couldn't be happer. Had all my paperwork and car ready when I arrived. I Will definitely buy from her Great Customer Service. Accepted my lower offer, couldn't be happer. Had all my paperwork and car ready when I arrived. I Will definitely buy from here again. More
by Poinzys
Employees Worked With
Kaleb Willis
October 30, 2018
Excellent Experience I really hate shopping including shopping for a new car but Sam Pack’s Five Star Ford in Carrollton made this experience quick and painless. Michael w I really hate shopping including shopping for a new car but Sam Pack’s Five Star Ford in Carrollton made this experience quick and painless. Michael was friendly, funny, and very helpful. David was professional and quite the story teller. I will return to Sam Pack’s Five Star Ford in three years for my next vehicle 🚗 More
by RubyRed99
Employees Worked With
Michael Krantz, David Barragan
October 30, 2018
Friendly and fast!! Kaleb was awesome to work with! Very friendly and knowledgeable about the car. He was patient with me wanting to sleep on my decision and very respons Kaleb was awesome to work with! Very friendly and knowledgeable about the car. He was patient with me wanting to sleep on my decision and very responsive the next day. He did all the leg work before I came back in to purchase and I was in and out of the dealership in 45 minutes. I would definitely come back and see Kaleb in the future! More
by Trreed940
October 28, 2018
Friendly people Salesman was very friendly. Dealership was clean. Great selection of cars and trucks. I would highly recommend this dealership to anyone looking for n Salesman was very friendly. Dealership was clean. Great selection of cars and trucks. I would highly recommend this dealership to anyone looking for new or used cars. More
by rundennisrun
October 28, 2018
First new vehicle purchase The whole team at Five star, was just wonderful. Michael Krantz was awesome went above and beyond to finance the truck. This F-150 is my first vehicle The whole team at Five star, was just wonderful. Michael Krantz was awesome went above and beyond to finance the truck. This F-150 is my first vehicle that was new. Thank you all it was a wonderful and amazing experience. Thanks again Michael Krantz you went above and beyond More
by Texasyankee
Employees Worked With
Other Employees :
Michael Krantz, Brandon Matthews
October 27, 2018
Chris was awesome..... no BS... no hassle. Chris was awesome no nonsense car salesman... fast to answer texts.... painless ... experienced... nice to deal with.... Carlos in finance needs to li Chris was awesome no nonsense car salesman... fast to answer texts.... painless ... experienced... nice to deal with.... Carlos in finance needs to listen to NO I don’t want buy an unless warranty Are you saying my brand Ford won’t run??? More
by Gert
Employees Worked With
Chris Cummings
October 24, 2018
Great Customer Service Kaleb was extremely helpful and was able to help me find a truck that would meet my needs. Kaleb is definitely one of the reasons I'd come back to thi Kaleb was extremely helpful and was able to help me find a truck that would meet my needs. Kaleb is definitely one of the reasons I'd come back to this dealership even though is far for me. More
by Angelndallas
Employees Worked With
Kaleb Willis
October 22, 2018
Nice experience Everyone was really friendly and helpful. We bought a 2018 black ford explorer limited edition. I can't wait to drive it. We needed a larger car to c Everyone was really friendly and helpful. We bought a 2018 black ford explorer limited edition. I can't wait to drive it. We needed a larger car to carry around our grandkids. More
by Ford2018
October 21, 2018
New Purchase Chris stuck with me through out this deal, Jason assisted and helped through out the middle. Took two weeks to close the deal but we finally got it do Chris stuck with me through out this deal, Jason assisted and helped through out the middle. Took two weeks to close the deal but we finally got it done. Mike May is a great manager to deal with. More
by 16 Explorer
Employees Worked With
Mike May, Brandon Matthews, Jason Acker, Bobby Richardson, Chris Cummings
October 21, 2018
Best Dealership This is hands down the best dealership! Mike Munden and his team are amazing! They find the right vehicle for your needs and we will be back. This is hands down the best dealership! Mike Munden and his team are amazing! They find the right vehicle for your needs and we will be back. More
by TexasWoman
Employees Worked With
Mike Munden
