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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,657 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,657 reviews
November 11, 2018
OUTSTANDING!!! Otilio is super patient. He allowed us to take our time and drive a bunch of vehicles. He also did research to ensure we were getting everything we Otilio is super patient. He allowed us to take our time and drive a bunch of vehicles. He also did research to ensure we were getting everything we wanted, at the best price. Thank you Otilio. More
by Mikes Super Store Party Supplies
Employees Worked With
November 10, 2018
Fast and friendly service ! Arrived at Dealership in the morning and met with Salesman Michael Krantz- super friendly personable guy , showed us several vehicles and was very kno Arrived at Dealership in the morning and met with Salesman Michael Krantz- super friendly personable guy , showed us several vehicles and was very knowledgeable of each. We finally decided and purchased a 2018 Ford Edge, signed all the papers with Justin McCarroll in Finance and was super fast with the paperwork ! Overall exceptional car buying experience and would recommend these guys and this Dealership and will go back whenever looking to purchase another vehicle in the future. More
by Jennisteve
November 10, 2018
Great experience. No gimmicks! First, i never leave reviews but in this case i feel like i need to so i can show my appreciation. I flew from San Antonio to here last minute to bu First, i never leave reviews but in this case i feel like i need to so i can show my appreciation. I flew from San Antonio to here last minute to buy a car. I came up here based on a verbal handshake that we would do the deal as agreed. They picked me up from the airport and had all the paperwork ready to go. Price was exactly what we agreed to and no gimmicks or hidden fees. Ill admit that i was probably a little difficult to deal with since it was so last minute and I was rather stubborn on what i was willing to pay but they treated me great! Big thanks to Mo, Chris, and Reuben for all they did. I honestly would come back to these folks just because they are so upfront on everything. More
by Lee
November 09, 2018
Leasing a new vehicle with ease My daughter and I were turning in our lease vehicle for new lease vehicles. She called and emailed Danny Forsee what we were looking for in new vehic My daughter and I were turning in our lease vehicle for new lease vehicles. She called and emailed Danny Forsee what we were looking for in new vehicles. He got with his sales director Mike Munden and together they found the vehicles we were wanting at the price point we were wanting. We were very pleased the way we were treated and on the speed it took to complete the entire process. Michael in finance got all of our paperwork ready and we were out of there is no time. More
by Suzie123
November 07, 2018
Purchase a car Jeff Flaishans alias Flash is fabulous! He listened to me and helped me find a fantastic car!! It’s a Ford Focus and I am thrilled!! Justin McCarrol Jeff Flaishans alias Flash is fabulous! He listened to me and helped me find a fantastic car!! It’s a Ford Focus and I am thrilled!! Justin McCarroll is the business manager and together I am now driving my beautiful new Ford Focus!!! They are the best at listening and helping someone make a good purchase. They are trustworthy and have your best interest at heart!! I am a fan of Jeff and Jason and will continue to always purchase my vehicles from them and Sam Pack!!! A fabulous car shopping experience!! Thanks Jeff and Jason I am anxious to work with Alexandra Benvenuto I’m adding tinted windows and gel like floor mats!! More
by Flyblonde6
November 06, 2018
Recall Gone Wrong But Mgmt did good fixing it. I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they had to order parts and my car wouldn't be ready til maybe lunch time Wednesday. I am a working man that has a job to go to. They refuse to give me a rental car or reemburse me for an uber. That is insane. The problem I really have is a communication and customer service issue. Im really perplexed how no one thought it was important to call and communicate with me that we wouldn't be getting the car back and that they had to order parts and it wouldn't be ready til the following business day. A simple phone call saying, "Sir this is so and so and I just wanted to let you know that unfortunately your car won't be ready today despite me telling you yesterday it would and we will have to order parts to fix it. It wont be ready until tomorrow around lunch time. Im so sorry for any inconvenience this may cause you. Unfortunately we wont be able to provide a rental or reemburse you for uber. I do apologize." INSTEAD no one called at all and I had to call myself at 4PM and get attitude like sorry about your bad luck man! I work in customer service and do not understand why there was no communication or ownership for the issue. Just attitude and figure it out buddy is all I seemed to get. If I had known sooner or had been communicated with properly, I could have arranged a ride. Now I have to pay for an uber. I understand customer service can be hard because I work in it as well but customer service issues can be avoided 99% of the time if there is proper communication, sincerity and ownership(even if its out of your control) for the situation. I hope this helps for proper further training of employees and that they are more open minded to customer satisfaction. This caused me to give a one star. Update to this review, customer service reached out to me and paid for my Lyft Drive. My recommendation would be to over communicate with the service department. After Drew reached out to me I've upgraded them to three stars. More
by Focus2012dr
November 06, 2018
Truck purchase Great experience at this dealership. They listened to what I wanted and were very friendly and efficient. They have definitely earned my business. Fiv Great experience at this dealership. They listened to what I wanted and were very friendly and efficient. They have definitely earned my business. Five stars! More
by Noblesmarc
Employees Worked With
Judd Baker
November 03, 2018
Good advice Judd and Rueben had a lot of patience with me. Trading in my F150 Lariat for an explorer Sport was not an easy decision. Tested the new F150, the 10 s Judd and Rueben had a lot of patience with me. Trading in my F150 Lariat for an explorer Sport was not an easy decision. Tested the new F150, the 10 speed expedition, two different explorer engines. Judd showed it all and assisted in choosing the final car. Rueben and Judd worked well as a team to finalize the deal. Very pleasant experience.. awesome duo ! More
by Koen the Belgian
November 01, 2018
Exceptional People and Quality Care Great people to work with, had a very good experience Judd and the rest of the team were all very honest, respectful, very helpful and courteous. I co Great people to work with, had a very good experience Judd and the rest of the team were all very honest, respectful, very helpful and courteous. I could not be happier with my new vehicle and will continue to look to Sam Pack’s Five Star Ford in Carrollton for all my car needs. More
by gato
October 31, 2018
Amazing service Excellent service I received when shopping for a car. They were friendly, helpful, respectful and honest. They truly helped me in getting the car I wa Excellent service I received when shopping for a car. They were friendly, helpful, respectful and honest. They truly helped me in getting the car I wanted at a fair deal. Best service I’ve ever received at a car dealership. More
by GIjane
Employees Worked With
David Barragan, Catherine Bishop
