Sam Pack's Five Star Ford Carrollton

Excellent Buying Experience From start to finish Sam Pack's Five Star Ford Carrollton exceeded our expectations as always. Danny Forsee makes the purchase process simple, fair, From start to finish Sam Pack's Five Star Ford Carrollton exceeded our expectations as always. Danny Forsee makes the purchase process simple, fair, and convenient. He is the only sales person I trust to refer my family and friends to for their vehicle purchase. Justin McCarroll worked quickly finalizing the deal, which was helpful since we had our 8 month old son with us. Thank you again to the team at Five Star Ford Carrollton!! More

Great Service Sam Pack's Five Star Ford Carrollton, was the 3rd dealership I dealt with when I was buying my truck. Jared and Justin were awesome in getting me in Sam Pack's Five Star Ford Carrollton, was the 3rd dealership I dealt with when I was buying my truck. Jared and Justin were awesome in getting me in the vehicle I wanted at the price I wanted. Thank you!! More

UNACCEPTABLE CARE FROM FORD This past Saturday, the battery light turned red 3 times at different stoplights and my car stalled each time. I drove to the Carrollton dealership ( This past Saturday, the battery light turned red 3 times at different stoplights and my car stalled each time. I drove to the Carrollton dealership (which is where my Escape 2017 is being leased from) for assistance and was given an appointment to return for servicing and a loner car on Thursday, February 14th. This is unacceptable Customer Service and I'm disappointed that the latter was my only option. At least ... offering me a ride to a rental service as well as leaving my car at Five Star Ford for repair would be expected. My car was just checked two weeks ago and there weren't any problems found. I understand a loner car was not possible on Saturday due to not being able to provide one to me. Consider taking one off the lot for situations such as this. I'm hesitant to drive my car because I do not want to risk being stranded. Five Star must first consider its loyal customer and not ever send one away without an immediate solution. I was willing to wait at the dealership while a technician examined my car and was denied the latter. My prior service visits were excellent. Mr. Sam Pack should review the process of sending a loyal customer home without an immediate solution. After all, the push to purchase an auto moves faster than a thoroughbred at the Derby. I'm sure the gentleman assisting me in the Service area was compliant with Mr. Pack's policies and didn't have a choice. However, chancing that my car might break down any time, I'm without mobility until Thursday and I hope I won't have to be towed to the dealership. Moving forward, I will not recommend Five Star. I expect Five Star to be prepared to give me a loner car at the time of my 9:00AM appointment on Thursday. Thank you. More

Always exceeding our expectations Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectat Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectations along with Trey Russell and Mo DanDan. This team works extremely well together and will make sure you leave happy and pleased about your deal. No pressure environment all the way to Garrett in service. Truly has been a great experience and will never go anywhere else as long as they are there. More

Best Experience I had the best car buying experience that I've ever had with these guys! Honest, straight forward, courteous, attentive and professional, are just a I had the best car buying experience that I've ever had with these guys! Honest, straight forward, courteous, attentive and professional, are just a few of the many great qualities that come to mind when I think about my entire experience - top notch service all around from test driving to driving away in my new vehicle! Thank you, Bill and R. J.! More

My Mustang order, delivery, and sales process was smooth I ordered a new Mustang because none of the local dealers had what I wanted. Chris and Reuben ordered the Mustang with all the correct features. The I ordered a new Mustang because none of the local dealers had what I wanted. Chris and Reuben ordered the Mustang with all the correct features. They provided updates on the delivery and status. They clearly explained the order and purchase process. The sales price was competitive; maybe a little higher than buying something off the lot but I did not feel that I needed to dicker. Upon delivery the Mustang was clean, fueled up, and ready to go. I love that they did not put a bunch of dealership stickers all over the car; just a licence plate ring. Chris went over all the features of the digital dash and make sure that I understood how all the modes worked. More

Excellent Service The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we drove off the lot in our new car! More

Great customer service, great overall experience! We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our pr We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our price point and made it work! We couldn't have asked for better service and will definitely be back for any future vehicle needs. More

Easiest Truck Buying Experience Ever! Many thanks to Lane Alexander and Joseph Walker for being such professional young men in their prospective roles in the sales and technical end of the Many thanks to Lane Alexander and Joseph Walker for being such professional young men in their prospective roles in the sales and technical end of the auto business and who make such a great team, which made our truck buying such an excellent experience and smooth and enjoyable, after my husband and I having to go through such a bad experience the previous weekend at Elliott Ford in Mount Pleasant, TX. What a nightmare! Thanks to Justin for working with us on our trade-in and for his role as Sales Manager, and thanks to Carlos who got us through our financing smoothly. Our whole buying experience was definitely worth the long trip from our home at Cedar Creek Lake in Seven Points, TX. NOTE: We chose not to have our new F-150 Lariat washed again on the day we picked it up, because it was misting rain. But, we were a little concerned that the person(s) who did the window tinting for the dealership did not clean up the water marks and/or drips, fingerprints and footprints off the inside of the truck on the dash and wipe down the inside of the doors, windows and front windshield. Just wanted to point this out! More