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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,631 reviews

December 09, 2018

2018 F150 Purchased a new f150 and it was one of the best experiences I’ve had purchasing a vehicle so far. Thanks to the team at Five Star for making me feel l More

by BertoCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Krause
Dec 10, 2018 -

Sam Pack's Five Star Ford Carrollton responded

BertoCM, Congratulations on the purchase of your new F-150. You are a valued customer and we hope you feel that every time you walk through our doors. Happy Holidays, RJ Rebolloso, General Sales Manager

December 08, 2018

Awesome Awesome Awesome Michael Krantz was the sunshine on my cloudy day. Such an awesome spirit, always upbeat and knowledgeable of the car buying process. Just Awesome. Tha More

by Michele1l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Dec 08, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Michele, It is great that Michael provided the customer care you needed and deserved. You and your business are valued at Five Star Ford Carrollton. Thank you for being our customer, RJ Rebolloso, General Sales Manager

December 05, 2018

Awesome experience Flash was so helpful and I would recommend working with him to anyone! He helped me find the right car and for a great price! More

by Mack96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff (Flash) Flaishans
Dec 05, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Mack96, Jeff Flaishans and all of us at Five Star Ford Carrollton appreciate the 5-star rating. To make sure you are enjoying your new Ford to the max, please let us know if you would like to revisit its features at 972-242-6415. Thanks for being our customer, RJ Rebolloso, General Sales Manager

December 02, 2018

Remarkable Experience This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. F More

by tjboss08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

tjboss08, Your recommendation and loyalty to Five Star Ford Carrollton means a lot. Thank you for shopping for your new Ford at our dealership and for the recognition of the staff is appreciated. Happy Holidays, RJ Rebolloso, General Sales Manager

November 26, 2018

Our 2017 Shelby Mustang GT350 purchase Kaleb Willis was awesome to have working for us. It was the most painless car purchase I’ve ever had. Everything happened liked they promised. More

by Lou Arrieta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Severra, Kaleb Willis
Nov 26, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Lou, Your choice of Mustang is amazing! Enjoy your new ride and please let us know if you have any additional automotive needs. Thank you and Happy Holidays, RJ Rebolloso, General Sales Manager

November 23, 2018

2018 Ford Edge I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transitio More

by jordanhaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Jordan, We are so grateful for family friends! Thank you for taking their advice to visit Five Star Ford Carrollton. Congratulations on the purchase of your new Edge and please stay in touch regarding the SUV's features. Happy Holidays, RJ Rebolloso, GSM

November 21, 2018

My Online Purchase Experience I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare More

by sonuvarkey@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Sonu, Thank you again for your business and congratulations on the purchase of your new Fusion. Your comments are appreciated and we hope to have the pleasure of working with you again. Happy Holidays, RJ Rebolloso, General Sales Manager

November 20, 2018

Second new car rthrough internet sales This would be my second new car purchase through the internet department by Don Wagner. Since I did all my research before arriving the process was ve More

by legendalpha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph, Don Wagner
Nov 20, 2018 -

Sam Pack's Five Star Ford Carrollton responded

legendalpha, Your return visit to purchase a second vehicle at our dealership is appreciated. We are available for any further questions at 972-242-6415. Thank you for your business, RJ Rebolloso, GSM

November 19, 2018

To find a car that fits my budget I would recommend anyone to buy a car at 5 star Ford in Carrollton they have the best sales team who are considerate of your needs and will work hard More

by daddyking11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael,Krantz, Michael Krantz
Nov 19, 2018 -

Sam Pack's Five Star Ford Carrollton responded

daddyking11, Thank you so much for the recommendation and review! Our goal will always be to offer you 5-star treatment in both sales and service. Enjoy your new ride, RJ Rebolloso, General Sales Manager

November 17, 2018

Amazing experience This was such a wonderful experience, it’s hard to describe. Michael Krantz was so nice to us and our kids, and he simply let us pick out the vehicle More

by Bpb1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Nov 19, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Bpb1985, We hope you and your family are enjoying your new Ford! To assure you are using all of the features of the vehicle, we encourage you to stop by or give us a call for a revisit. Thank you for sharing your review. We appreciate you, RJ Rebolloso, GSM

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