Sam Pack's Five Star Ford Carrollton

great place to get you car I got a new F150 at the end of the year. Overall it was a great experience and am quite happy with my purchase. they had to fix a small chip in the tr I got a new F150 at the end of the year. Overall it was a great experience and am quite happy with my purchase. they had to fix a small chip in the trucks paint, it took a couple of trips before I was happy but they made it right. More

Best Experience Ever I purchased a new Ford Edge ST on April 13, 2019 from Sam Pack's Five Star Fords because we have used this amazing dealership in the past. Our sales I purchased a new Ford Edge ST on April 13, 2019 from Sam Pack's Five Star Fords because we have used this amazing dealership in the past. Our salesman Don was with me every step of the way. Literally, he never left my side. He was patient knowledgeable and kind. The managers were just as helpful and fair. The inventory was out of this world, giving me many vehicles to choose from. I would recommend this dealership to anyone and I have!!! My vehicle is wonderful and so is the entire staff at Five Star Ford in Carrollton, Texas Thank you everyone More

They got me what I asked for This is my second purchase from Sam Pack's Five Star Ford and it was SO much better than my first experience. But then, this time I was able to tell This is my second purchase from Sam Pack's Five Star Ford and it was SO much better than my first experience. But then, this time I was able to tell the sales staff what I needed to do business. Terry Smith, Raj Patel and the finance guy all worked to get me what I wanted. Unlike three years ago (when I got my first 5 Star Ford Lease), the staff gave me a VERY thorough introduction to my new Escape. I really appreciated their effort in the 'introduction' process. I really appreciated Terry Smith, as he comes to Ford from a career background in public service. He seems to be a capable listener and not an 'over-talker'. He has NOT been in sales for 20 years, so he has an authentic approach to the sales process. I also appreciated Raj Patel's sales 'professionalism'. Raj did get me the deal that I asked for and that means a LOT. More

Very happy customer! Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. H Very pleased to have another great experience at Sam Pack Five Star Ford! From the moment I walked in the door, I was taken care of by Miguel Rojas. He got me the Expedition I wanted...explained everything about the vehicle to me and has helped me after the sale with service above and beyond. He's passionate and knowledgeable, and cares about taking care of us even after the purchase. I would highly recommend Miguel to anyone interested in getting a new vehicle. More

Five Star Ford is the place to go for a truck! March 2019 Jeff T. Lee Bought a F-150 2018 Great truck could not be happier. Good for city driving and running around in the country. Kaleb Wil March 2019 Jeff T. Lee Bought a F-150 2018 Great truck could not be happier. Good for city driving and running around in the country. Kaleb Willis is the best sales person I have ever met; his professionalism and can-do attitude made the transaction easy. More

Here we go again I gave this place great reviews and meant them. After they fixed huge problem. Now.i forced to write another review. Because again i have a problem. I gave this place great reviews and meant them. After they fixed huge problem. Now.i forced to write another review. Because again i have a problem. I have called left messages with. Finance since they never come to the phone. To no avail not one.phone call then finally get a call from dennis white saying henis sorry on saturday. And promised to call me monday with the answer. Kept promising. Well as usuall with this place monday has passed and no phone call. They have owed me 1000 for over a month. Even mr white couldnt believe its not here yet. I also was informed i should have also gotten 3000 for being a ford returning customer. Please pray i get my money. Iam trying to bury my brother and waiting on this. I cant take anymore. I dont know what else to do. Except write this because they care more about reviews than calling.back. side note operator very rude when i kept trying to get finace.to answer. More

First New Truck Purchase Bought my first truck from Sam Pack. This is my second purchase from Sam Pack. I still own my Taurus and I just bought a F 150. Great experience both Bought my first truck from Sam Pack. This is my second purchase from Sam Pack. I still own my Taurus and I just bought a F 150. Great experience both times. Really felt like they were working hard to get me into the vehicle. Thanks again!! More

Great Experience Bought a 2019 F250 King Ranch with added accessories. Very pleasurable experience from start to finish - honesty, integrity, and fast service! I wou Bought a 2019 F250 King Ranch with added accessories. Very pleasurable experience from start to finish - honesty, integrity, and fast service! I would highly recommend and will be a repeat customer. More

Great dealership just bought 2019 Edge Just bought a 2019 Ford Edge. Justin McCarrol new sales car manager, Michael Corbett salesman and Michael from finance all made the buying experience Just bought a 2019 Ford Edge. Justin McCarrol new sales car manager, Michael Corbett salesman and Michael from finance all made the buying experience very easy. All were helpful and knowledgeable. Alexandra was very helpful adding the details to my truck (leather, Bedliner, wheels and tint). More

Wasn’t expecting to buy new Just had an excellent experience at Sam Packs Carrollton. Went in to look at a used Acura RDX which was priced great, but ended up driving off in a br Just had an excellent experience at Sam Packs Carrollton. Went in to look at a used Acura RDX which was priced great, but ended up driving off in a brand new Edge. Honestly wasn’t expecting to buy a Ford, but super happy I did. Bill and Justin were great and David in finance actually made the experience fun. We will shop here again for our next vehicle. More