Sam Pack's Five Star Ford Carrollton

Don Wagner was very honest and profession with us! We are extremely satisfied with the service and attention we received from the people or Five Star Ford! The entire staff was friendly and courteous! We are extremely satisfied with the service and attention we received from the people or Five Star Ford! The entire staff was friendly and courteous! We were treated like family and felt at home while we waited for our sale to be complete! We will definitely be returning customers and will recommend them to our family and friends! More

Misdiagnosis and lack of follow through cost me $1340 On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside spark plug hole". Subsequently noticed a ticking sound on truck. Came back to SP Ford Clay Young said cracked engine need to replace engine. Stunned considering truck always serviced and garaged. Came back again twice to re-examine too busy to take me in, reiterated matter of time before engine going down. Spent next several months on-line and other service shops to find potential problem. Had a planned west coast drive wife too concerned about ticking had to rent a vehicle cost $663. Finally diagnosed by another auto shop as loose spark plug cost $428. Took back to SP Ford went to different service manager did not share history asked to check loose spark plug. SP Ford tech confirmed loose spark plug fixed ticking gone after 20 months cost me another $246. Total cost due to misdiagnosis and no interest in re checking: $1340 More

extremely satisfied customer At five star ford carrolton, they are very kind, polite, and humble people. they understand the value of customers. I bought BMW 750I, Mr Don was my At five star ford carrolton, they are very kind, polite, and humble people. they understand the value of customers. I bought BMW 750I, Mr Don was my consultant, and what a nice gentleman. Everything was presented to me with high grade of professionalism. This is a honest dealership and I will insist my family, friends and clients for their next purchase. Overall I had an exquisite experience of my purchase, and I thank you Sam Pack Five Star Ford kindly and special thank you and regards to Mr. Don. More

Awsome crew Painless, no hassle, very professional. The process was quick and easy 5 stars they had everything ready for me and did not waste my time. No other wo Painless, no hassle, very professional. The process was quick and easy 5 stars they had everything ready for me and did not waste my time. No other words needed. More

Best Car Buying Experience Ever I usually buy a new car every year, sometimes 2. I was ready to get one, a new ford mustang. I walked into this dealership and this young man greete I usually buy a new car every year, sometimes 2. I was ready to get one, a new ford mustang. I walked into this dealership and this young man greeted me at the door. Was very friendly and polite right from the start. I was there to speak to another salesman but found out he was off for the day. But I immediately was impressed with this young man from the minute I arrived. To make a long story short he took great care of me and my needs. I picked out the mustang I wanted, bought it and he even delivered it to my house and drove my trade back to the dealership. Was the best car experience buying trip I've ever had! Thanks and keep up the good work!! More

Awesome car buying experience! Thank you Jared Wingard (sales associate), David Barragan (finance mgr) and Alexandra Benvenuto (aftermarket mgr) for a wonderful experience! Jared an Thank you Jared Wingard (sales associate), David Barragan (finance mgr) and Alexandra Benvenuto (aftermarket mgr) for a wonderful experience! Jared and David made the process smooth, fun and very quick. Both Jared and David listened to my concerns and answered all my questions. Amazing customer service, you have a customer for life! More

Always outstanding service Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from her Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from here. More

Great salesman My family has purchased four different vehicles from Jared. He works hard to get your business. He makes the whole process easy. He is very persona My family has purchased four different vehicles from Jared. He works hard to get your business. He makes the whole process easy. He is very personable. More

Why can't all car buying experiences be this easy? Hunter was a total professional. He was informative and helpful, but not pushy. He guided us through our test drive, answered our questions, and worke Hunter was a total professional. He was informative and helpful, but not pushy. He guided us through our test drive, answered our questions, and worked with us on price quickly (no 30 minute 'conversations with the sales manager!). We agreed on a fair price and closed the deal within 45 minutes of walking in the dealership. Really, really great experience. Bill was our initial contact over the phone, and I appreciated that Bill met us when we showed up and handed us over to Hunter (because Bill was with another customer). Bill had already talked to Hunter about the car we were interested in and Hunter had located it before our arrival (no waiting). When we got to finance/signing the deal, Michael was great too - efficient and friendly. We looked at several dealerships today, and Five Star really stood out. I felt like you were respectful of our time and really working to make it a good experience. Thanks! More