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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,631 reviews
June 27, 2019
Fantastic service and real people that know there stuff. I recently went there to get a new truck the service was great and they let me drive everything I wanted to.I walked out a happy man and found what I I recently went there to get a new truck the service was great and they let me drive everything I wanted to.I walked out a happy man and found what I was looking for thanks to.Terry Smith and Michael Chenarides who helped me all day in the Texas heat with a smile on there face thanks guys.Brian Huntley More
by Reno25
Employees Worked With
Other Employees :
Melanie Lucero, Terry Smith
June 26, 2019
Outstanding Experience! One of the best car buying experiences we've ever had! We went to the dealership with our son so he could buy a car and ended up trading our Ford Fus One of the best car buying experiences we've ever had! We went to the dealership with our son so he could buy a car and ended up trading our Ford Fusion for a brand new Ford Edge! We made a comment in passing about trading ours and RJ jumped right on it and figured out a way to make it happen! I can't say enough about "Flash". He is by far the BEST salesman we've worked with. He truly cares about his customers and wants them to be happy! David in Finance was so easy to work with as well. Keep up the great work Five Star Ford!! More
by Jamie23
June 25, 2019
Fantastic Customer Service! From the minute we walked in the door we were treated with professional and courteous service. Flash, aka Jeff Flaishans, listened to exactly what we From the minute we walked in the door we were treated with professional and courteous service. Flash, aka Jeff Flaishans, listened to exactly what we were looking for, searched Texas to find an exact match, and asked for the opportunity to buy our old car. We received top dollar for our trade in, a lower APR than we had found ourselves, and some nice extras we weren't expecting. Best car purchase we've ever experienced! More
by ChSteveC
Employees Worked With
Other Employees :
Joseph Walker, Carlos Saavedra, Jeff (Flash) Flaishans
June 24, 2019
The best dealership and salesman in DFW!! Christopher Krause made leasing a vehicle such an easy and enjoyable experience! I’m a customer for life at 5 Star Ford because of him! Christopher Krause made leasing a vehicle such an easy and enjoyable experience! I’m a customer for life at 5 Star Ford because of him! More
by Cargirl19
June 23, 2019
Amazing Sam Packs Five Star Ford at Carrollton helped me find the perfect vehicle under my budget. Thanks to a good friend/coworker Missy Weber who referred m Sam Packs Five Star Ford at Carrollton helped me find the perfect vehicle under my budget. Thanks to a good friend/coworker Missy Weber who referred me to Reuben Krause. A huge thank you to Rueben, Todd, Joseph and David for helping in making this happen. :) More
by princess_koshiro
June 22, 2019
Above and beyond! My husband and I just purchased a used truck from Chris Krause; we wrapped everything up about an hour and a half ago. We were so pleased with our exp My husband and I just purchased a used truck from Chris Krause; we wrapped everything up about an hour and a half ago. We were so pleased with our experience I had to get right home and leave a review! Chris was extremely helpful, accommodating and did not use one once of pressure! In fact I’m so thankful for him and Mike, the used car manager. My husband and I had been truck shopping for about two weeks, having several trucks sold out from underneath us. I explained our plight to Chris when I saw they had a truck were interested in. They practically bent over backwards to make sure that didn’t happen again!! Can not say enough great things about Chris! Recommending Sam Pack Five Star Ford and Christopher Krause to everyone!! More
by Shifty63
Employees Worked With
Other Employees :
Mike May, David Barragan, Christopher Krause
June 20, 2019
Good Experience Positive experience-start to finish. Very professional service. I never look forward to the car buying experience but this was positive. would reco Positive experience-start to finish. Very professional service. I never look forward to the car buying experience but this was positive. would recommend this dealership. More
by carbuyer
Employees Worked With
Christopher Krause, Oleg Pilipovski
June 14, 2019
Best Car Buying Experience! Excellent customer service and transparency through the entire process! Chris and Justin are the best, period! Never been happier with my new 2019 For Excellent customer service and transparency through the entire process! Chris and Justin are the best, period! Never been happier with my new 2019 Ford Expedition!! More
by GNUCKA
June 13, 2019
Great to work with You can't hate the car buying process if Christopher Krause is your guy... And HE'S YOUR GUY! Extremely friendly and never pushy. I felt completely co You can't hate the car buying process if Christopher Krause is your guy... And HE'S YOUR GUY! Extremely friendly and never pushy. I felt completely comfortable with zero pressure to buy my 2018 Ford Escape. Go see him for your next vehicle! More
by AnnaMae
Employees Worked With
Christopher Krause
June 09, 2019
Excellent Quick easy and pleasant . Very friendly and courteous. Got us in and out for we were from out of town. Definitely will recommend them to our friends Quick easy and pleasant . Very friendly and courteous. Got us in and out for we were from out of town. Definitely will recommend them to our friends More
by Ish123
