Sam Pack's Five Star Ford Carrollton

Best car buying experience to date thanks to Chris Krause! Chris Krause was just a pleasure to work with to find my fiancé a new car. Right from the get-go I felt comfortable as I was looking around the car lo Chris Krause was just a pleasure to work with to find my fiancé a new car. Right from the get-go I felt comfortable as I was looking around the car lot with Chris. He never once, through the entire process, made me feel like he was selling me something or pressuring me to make a decision. Felt like I was car shopping with a friend who listened to what I wanted and made sure it checked every box on my list, including the price. I have purchased a dozen or more cars in my lifetime. 4 from Sam Pack's Ford including my 1st truck when I was 16 to my brand new F-150 Lariat. Chris takes the cake of best salesman I've purchased from. I true blessing for him to cross my path. So honest, humble, helpful and most importantly, went above and beyond for me. I mean he was as excited as I was when the deal was done making the post purchase feeling even better of an experience. Guys like Christopher Krause are a needle in a haystack. You just don't run across true humble and kind people like that anymore. I'm not sure I will ever buy a car from anyone else other than Chris for the rest of my life. I will follow him wherever he goes if he were to ever leave, he is just that good. If you have never bought a car before or are nervous about the whole process, take my advice and find Christopher Krause. You won't regret it. I hope Sam Pack doesn't let this guy go or tarnish his character. He is what got me to buy, not the dealership, not the deals, not the car, him. He made sure I was taken care of and made me feel like the whole car buying experience was like a celebration. Not one stressful or uncomfortable moment. Many thanks Chris. Never change! As far as the finance department, Michael Pisarik was great! He made this car buying experience the quickest I've ever gone through without paying cash. 5 stars to both. Lastly, a big thank you to Christopher's manager, Justin, who approved Chris' request to let me take the car home and trusting me with it. If I hadn't been able to take the car home, I'm not sure the purchase would have come to fruition and the relationship built. It was a tight timeline I had, and Justin allowed Chris to help work within my timeline. Jeremy Elder 2016 Ford Mustang GT/CS More

Best car shopping experience Jared was a delight to work with! We had visited another dealership and the customer service experience was very disappointing. We did not expect th Jared was a delight to work with! We had visited another dealership and the customer service experience was very disappointing. We did not expect the excellent service Jared gave us. He was not only courteous and helpful on the phone, but he was also attentive to our needs when we wanted to look at a truck in the evening. We were blessed to work with Jared, who is both professional and personable. He has excellent knowledge of the truck we were considering, and comparative vehicles, and he understood what we specifically needed, and was willing to search for it. We will be working with him again in the future. Thank you for making our truck purchase a great experience! More

rail mechanic He is very good and seems to be very honest and helpful and getting a type of vehicle you want I recommend him to anyone I bring their looks for a car He is very good and seems to be very honest and helpful and getting a type of vehicle you want I recommend him to anyone I bring their looks for a car to get an honest answer thanks Todd. Looking forward of using in the future. More

A very painless experience. Jeff Flaishans was extremely helpful. He got me the deal I wanted and wrapped the whole thing up in one day. Closing was the fastest and smoothest I Jeff Flaishans was extremely helpful. He got me the deal I wanted and wrapped the whole thing up in one day. Closing was the fastest and smoothest I have ever experienced. More

5 Star Service Flash made this experience easy and painless. I was screwed over by the previous dealership in Waxahachie and Flash, Jared & Michael not only helped Flash made this experience easy and painless. I was screwed over by the previous dealership in Waxahachie and Flash, Jared & Michael not only helped me get out of the bad deal but got me lower payments. We received all around GREAT customer service and we truly appreciate everyone working as hard as they did to get us the best deal possible. Thank you!! More

Full Sham I do not know, how and who writes reviews. Pls, do not go to buy a second car from these people. After buying a second car I will not be able to get I do not know, how and who writes reviews. Pls, do not go to buy a second car from these people. After buying a second car I will not be able to get another credit for 2-3 years. They pulled 5 times my credit score, high interest was given after I sighed all papers. Do not believe to a sweet talk to their financial employees. I did call to a store manager and never got a personal contact. P.S. Be careful trading your car. More

Rudest Sales, management. Only thing Good is Service Dept worst experience ever. will NOT ever be back. Have never been treated so poorly or disrespectful in my life. Refuse to deal with anyone other than Dre worst experience ever. will NOT ever be back. Have never been treated so poorly or disrespectful in my life. Refuse to deal with anyone other than Drew in service. Every sales manager rude beyond measure. More

New Ford Flex We feel confident that we got the best deal possible at Sam Pack 5-Star Ford-Carrollton. This is our second new car with Jared Wingard and Reuben Kra We feel confident that we got the best deal possible at Sam Pack 5-Star Ford-Carrollton. This is our second new car with Jared Wingard and Reuben Krause and we were very pleased with the outcome. We received a fair trade and are completely satisfied. We've used other dealerships in the area, but none can compare with Sam Pack 5-Star Carrollton. Its remains our new car dealership. We wholeheartedly endorse this dealership and team. Speaking of team, not to forget the excellent service by Michale Pisarik in the Financial Department for a quick, efficient and stress free experience. Great dealership. More

Great service and pricing overall nice, clean, courteous, friendly and transparent, great place to purchase a vehicle, have plenty of hot coffee and creamer and cold water, available, nice, clean, courteous, friendly and transparent, great place to purchase a vehicle, have plenty of hot coffee and creamer and cold water, available, clean toilets More

Excellent Sales to Service Purchased a beautiful 2013 FX2 F150 from Don W. Professional and streamlined sales process, In and out in 2 hours from test drive to departure. A mont Purchased a beautiful 2013 FX2 F150 from Don W. Professional and streamlined sales process, In and out in 2 hours from test drive to departure. A month after purchase, we had a couple of small leaks that needed repair, I had purchased extended warranty so wasn't too concerned. Don stepped in and covered our deductible, something that the did not have to do. Thats a dealer with integrality and puts the customer first. I'll continue to trade with Sam Pack and Don. More