Sam Pack's Five Star Ford Carrollton

It’s almost like they intentionally named this place Five Star because that’s exactly what they delivered from a customer experience standpoint ⭐️⭐️⭐️⭐️⭐️ x 💯‼️ After doing a lot of research on a new For Star because that’s exactly what they delivered from a customer experience standpoint ⭐️⭐️⭐️⭐️⭐️ x 💯‼️ After doing a lot of research on a new Ford Expedition, I thought I was ready to head to a dealership and get it done. What I should have spent more time researching was dealerships, themselves. After spending all of Monday at multiple Ford dealerships in the DFW-area (Bob Tomes and AutoNation Frisco, to be specific) and coming up empty, I was bound and determined to not repeat those experiences on Tuesday. Tuesday morning, the last day of 2019, I was texting with the salesman and planning on dropping by. I had the pleasure of working with Kurt Stalnaker in the Internet Sales department at Sam Pack’s Five Star Ford (Carrollton) ⭐️⭐️⭐️⭐️⭐️. He was great! He’s personable. He listens to what you want. He’s not afraid to shoot you straight. He’s got no problem trying to get creative. Overall, he’s truly a great person whom you’d be lucky to work with. Now, part of having a great experience in any retail/purchasing experience is getting what you set out to purchase. That’s not lost on me. What’s great is that they weren’t trying to sell me something other than what I wanted/needed. They wanted to figure out how to make it work for all parties. If you’ve ever purchased a vehicle, you understand that it’s never just your salesperson you’re going to interact with. The great news, at least in my experience, was that everyone else I interacted with was, as we at Amazon say, “Customer Obsessed”. Others: • Alexandra “Alex” in the aftermarket and customizations department was as friendly, energetic, passionate, knowledgeable, and helpful as just about anyone I’ve ever interacted with in a retail environment. She hooked me up with some WeatherTech floor liners throughout, and she even had them in stock! Also worth noting, my Expedition had plenty of aftermarket touches before I ever found it online - that’s thanks to Alex! • R.J. is the GSM (General Sales Manager). He, along with the Mike Pisarik (“finance guy”) were instrumental in getting creative. Back story: my mom was the Guarantor on my previous loan, and she’d have to sign off on the trade. Challenge was that she wasn’t able to be there with me. What did they do? They sent a driver 1-hour+ out to Weatherford, TX to meet her and grab a couple signatures! That’s ⭐️⭐️⭐️⭐️⭐️ service! • I’d be remiss if I didn’t acknowledge everyone else even though they had no involvement in my actual purchase. They were willing to just have conversations while the process worked itself out. I even got some congratulations from some of them a few hours after our little chat when they found out I was locking my deal up! •• CONCLUSION •• The long & short of this, before you just assume all Ford dealerships are created equally, do your research. It’s important to research: 1. The vehicle you want and the one you’re trading in - sure. I got my numbers from all of the following: Kelly Blue Book, NADA, TrueCar, and Edmunds. 2. It’s a close 2nd to research the dealership. Facebook, Google, Yelp, and even sites like Cars.com give good information on this front. 3. If you’re able, research your sales staff! I didn’t do a lot on this front, but I know Cars.com had individual reviews on the sales team if you wanted to inquire directly with them once your target vehicle is identified. Lucky for you, if you’ve found this, your research on the last two is done! More

Great Buying Experience - Start to Finish 2nd purchase from this dealership. Always great experience from sales to management to finance. Don't feel rushed or pushed, very cordial and accommod 2nd purchase from this dealership. Always great experience from sales to management to finance. Don't feel rushed or pushed, very cordial and accommodating. Highly recommend. More

Best sales experience I have had in my years in buying a new truck. Christopher managed to get me in and out of a new truck with a smooth transition. He was able to find what I needed and the price I needed new truck. Christopher managed to get me in and out of a new truck with a smooth transition. He was able to find what I needed and the price I needed, color, trim and package F150. More

Awesome Great buying experience! Super fast, super friendly. No gimmicks, and gave us a really good deal. I can’t think of any other dealer to do business wit Great buying experience! Super fast, super friendly. No gimmicks, and gave us a really good deal. I can’t think of any other dealer to do business with. More

Great experience! I would recommend this dealership to anyone looking to buy a new Ford. The vehicle selection is very good, and the staff are friendly. Anthony and M I would recommend this dealership to anyone looking to buy a new Ford. The vehicle selection is very good, and the staff are friendly. Anthony and Michael were both great to work with. More

I will not go to another Ford dealership. From the GM to the salesman this is a 5 Star dealership and experience! Thank you Trey Russell and Jack Verver! the salesman this is a 5 Star dealership and experience! Thank you Trey Russell and Jack Verver! More

Went beyond to help me out. Can not say enough about Kaleb Willis... very professional and worked hard to make things happen for me. He took a bad situation for me and made it ma Can not say enough about Kaleb Willis... very professional and worked hard to make things happen for me. He took a bad situation for me and made it manageable. Many thanks. More

Luxury Vehicle Experience I have been driving European Luxury imports for years. What a nice surprise to be treated so wonderfully at a domestic store. Attentive and efficient I have been driving European Luxury imports for years. What a nice surprise to be treated so wonderfully at a domestic store. Attentive and efficient service at such a gorgeous dealership with all the finest of amenities. It was a truly an easy process. My car has all of the latest bells and whistles and I didn't have to break my piggy bank to obtain it. I brag on them every chance I get! More

Great Experience I was looking for a great used truck and sam’s pack ford in Carrollton delivered. Great customer service, would definitely recommend anyone looking fo I was looking for a great used truck and sam’s pack ford in Carrollton delivered. Great customer service, would definitely recommend anyone looking for a vehicle. More

Great service and pricing It was easy and fast process. We started from home and just went to sign our paperwork. They offered us a great deal we couldn’t refuse It was easy and fast process. We started from home and just went to sign our paperwork. They offered us a great deal we couldn’t refuse More