Sam Pack's Five Star Ford Carrollton

Phil was absolutely amazing. Never pushed me into something I didn't want, worked hard to get me the deal I wanted, made it quick and painless. After a bad experience at another dealership and bei something I didn't want, worked hard to get me the deal I wanted, made it quick and painless. After a bad experience at another dealership and being pressured into something I didn't really need or want, I was nervous. But Phil proved to me that not all dealerships are the same. I am now a customer for life. I got the truck I wanted, payments where I needed and the best experience. Thank you for all your hard work, kindness and staying late to help me. You are greatly appreciated and well as everyone else. Finance was just as quick and helpful. Learned a few things I didn't know and actually enjoyed the process. Lol never laughed so much while signing papers. Jeremy was also great. Discussed some future plans I have on aftermarket items and even though I wasn't doing them that day, he discussed everything, took us to service and showed us around, showed me some things im looking at. Joked with my daughter. Again thank you all for restoring my faith in the car buying experience. More

I purchased a ford almost 4 years ago here and I came back to them because of the great customer service!! David Baldovin helped me this time around and he was great! He worked with me to help me find back to them because of the great customer service!! David Baldovin helped me this time around and he was great! He worked with me to help me find my perfect vehicle and also saved me a lot money! I will definitely recommend him and the dealership to anyone looking to buy a vehicle! More

Friendly, Honest and Personable Our experience was wonderful from beginning to end. Danny, David and Joseph were all extremely helpful and knowledgeable. Each individual provided us Our experience was wonderful from beginning to end. Danny, David and Joseph were all extremely helpful and knowledgeable. Each individual provided us with plenty of information that helped us understand the entire process. No hidden items. They were each friendly and attentive to us. We never once felt rushed or like we were just another customer to them. The entire process felt very personable. It was the easiest car buying experience we've ever had. We look forward to returning to purchase my husbands dream truck through them as well. Thank you for the wonderful experience. More

Easiest car buying experience ever Jarod was very knowledgeable of the Expedition. Answered detailed questions about the car. Never pushy and always informative. We agreed on the price Jarod was very knowledgeable of the Expedition. Answered detailed questions about the car. Never pushy and always informative. We agreed on the price quickly and we were finished with the buying experience in a very short time. Thanks Jarod and RJ! More

Jason Simboli had superb customer service. He went above & beyond to make sure i got the perfect Expedition. Absolutely Amazing experience at Sam Pack Ford. & beyond to make sure i got the perfect Expedition. Absolutely Amazing experience at Sam Pack Ford. More

Great dealing with Harold and five star ford. The buying experience was headache free a smooth process. I would recommend Five Star Ford for a good buying experience experience was headache free a smooth process. I would recommend Five Star Ford for a good buying experience More

Vince was amazing - showed exemplary customer service! I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs sinc I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs since we are in 2020. When my extended warranty didn't (not surprising), rather than simply charging me for the repairs, Vince went out of his way to research the actual dates that the factory warranty took effect on my truck and it turned out to be covered by the Ford factory warranty; thus saving me lots of money! He could have taken the simple route and charged me, but Vince displayed professional courtesy and did what was best for me, the customer. I make several trips up to the Dallas area and it is nice to know I have someone trustworthy that will look out for my best interest to take my truck to if I have to. Thanks again, Vince! More

It all started with a great recommendation from Megan Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am for Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am forever thankful for my guys! The service was top tier, they went above and beyond to make a dream come true! This cowboy finally got his dream pickup truck! To say I am thankful would be an understatement. Hats off to the whole staff especially Alex, her energy is unmatched and a super special thank you to the GM Trey. If you are the person that reads reviews before you go to a dealership, trust me when I say it.. "The Five Star in Carrollton is the only place you should be getting a Ford from!" That was not a paid advertisement. They make things happen and the service is amazing! More

I had Garrett Tidman as my service advisor and Anthony as my mechanic definitely an awesome place to go to get work done on ford cars. my mechanic definitely an awesome place to go to get work done on ford cars. More