Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,654 reviews
March 02, 2020
Great dealing with Harold and five star ford. The buying experience was headache free a smooth process. I would recommend Five Star Ford for a good buying experience experience was headache free a smooth process. I would recommend Five Star Ford for a good buying experience More
by dansimpson42
February 29, 2020
I asked a manager that I knew worked at 5 Star Ford in Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to b Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to be traded in, I had my agent & really nice managers check in with me on a relaxed yet regular basis to make sure I was still happy during the wait. Any odd questions where always answered even if they had to track down the answer. Then after my dream truck drove in the door... I found out it was just too WIDE for my comfort. Turns out the whole industry changed the standard width of the wheelbase several years ago. So I ended up switch down in truck size to their Ranger. I got just as great of service, and they were STILL willing to go the extra mile to make sure I got exactly what I wanted. The whole feel of the dealership is of competent & relaxed efficiency. They CAN and DO go the extra mile to make sure you are happy with the vehicle you select! I was absolutely floored at the extent & quality of their warranty plans. I highly recommend that EVERYONE look into their warranty plans too. They really want you to STILL LOVE your vehicle even after the warranties expire! The quality and variety options were unbelievable GREAT & will more than pay for itself over the life of the plan! More
by Jrdaily
Employees Worked With
Other Employees :
John Reed , Brandon King, Terry Smith
February 27, 2020
Vince was amazing - showed exemplary customer service! I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs sinc I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs since we are in 2020. When my extended warranty didn't (not surprising), rather than simply charging me for the repairs, Vince went out of his way to research the actual dates that the factory warranty took effect on my truck and it turned out to be covered by the Ford factory warranty; thus saving me lots of money! He could have taken the simple route and charged me, but Vince displayed professional courtesy and did what was best for me, the customer. I make several trips up to the Dallas area and it is nice to know I have someone trustworthy that will look out for my best interest to take my truck to if I have to. Thanks again, Vince! More
by D.Sabin
Employees Worked With
February 25, 2020
It all started with a great recommendation from Megan Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am for Ramberg, who put me in touch with RJ. RJ threw the sweet alley oop to Jared and it was like watching D Wade throw that famous lob to Lebron. I am forever thankful for my guys! The service was top tier, they went above and beyond to make a dream come true! This cowboy finally got his dream pickup truck! To say I am thankful would be an understatement. Hats off to the whole staff especially Alex, her energy is unmatched and a super special thank you to the GM Trey. If you are the person that reads reviews before you go to a dealership, trust me when I say it.. "The Five Star in Carrollton is the only place you should be getting a Ford from!" That was not a paid advertisement. They make things happen and the service is amazing! More
by Houston
Employees Worked With
Other Employees :
Melanie Lucero
February 19, 2020
I had Garrett Tidman as my service advisor and Anthony as my mechanic definitely an awesome place to go to get work done on ford cars. my mechanic definitely an awesome place to go to get work done on ford cars. More
by ElishaVertz
February 18, 2020
Harold was great and everyone went above and beyond to help us out! We are loving the new car and are even thinking of training in our other one because the team here was so great! help us out! We are loving the new car and are even thinking of training in our other one because the team here was so great! More
by kirstenmariewall93
Employees Worked With
Harold Bennett
February 15, 2020
Jared was fantastic to work with and helped me through the process. I hate buying cars but he was not pushy and knowledgeable about the vehicle I wanted. Thank you so much Jared for your patience. the process. I hate buying cars but he was not pushy and knowledgeable about the vehicle I wanted. Thank you so much Jared for your patience. More
by wxww67
Employees Worked With
February 10, 2020
Christopher Krause was extremely knowledgeable about the Eco-Sport Titanium. He explained all the attributes in detail making me very comfortable with the purchase I had made. Christopher is a person who pa Eco-Sport Titanium. He explained all the attributes in detail making me very comfortable with the purchase I had made. Christopher is a person who pays attention to detail. He made me feel like family! Joseph walker was an awesome Tech aligning my I-phone with the computer in my Eco-Sport. Thanks guys you are awesome. More
by Kay.schmaltz844
Employees Worked With
Other Employees :
Joseph walker, Christopher Krause
February 08, 2020
Everything is great, it went very smoothly and very quickly. I thought I’d be in there half a day but didn’t take long at all and I appreciate Phillip Marstellar’s help quickly. I thought I’d be in there half a day but didn’t take long at all and I appreciate Phillip Marstellar’s help More
by Jstnjhns
Employees Worked With
David Barragan, Phil Marsteller
February 05, 2020
Great experience. Great haggle free price on a 2020 Explorer. David Baldovin was a pleasure to work with. Sales manager Justin Mccarroll was awesome and was more than willing to work the numbers down Explorer. David Baldovin was a pleasure to work with. Sales manager Justin Mccarroll was awesome and was more than willing to work the numbers down on the price. If you are car shopping give these guys your time. You will not be sorry! More
by Lawbymark
