Sam Pack's Five Star Ford Carrollton

Overall Amazing Dealership I looked online at a used Tahoe they were selling, I sent my information within minutes David Baldovin contacted me about it and he was not pushy at a I looked online at a used Tahoe they were selling, I sent my information within minutes David Baldovin contacted me about it and he was not pushy at all, we spoke and told him I would contact him back about it I need time to figure out my end. I called him and told him I would like to go look at it we scheduled a time the following day, I looked at the Tahoe was very pleased with everything so I went through with the purchase as we were waiting for the finance dept to do their end David Baldovin was in contact with me the whole time giving me updates constantly via text since we could not go into office until it was time to sign papers due to COVID-19. Once it was time to sign papers we went in and David Barragan was our Finance manager he was very helpful and had us in and out within 15 minutes. Best dealership I have ever dealt with! More

How Car Buying Should Be Jose Garcia was excellent to work with. Recently bought a Mustang GT Roush from Five Star in Carrollton. The new incentive deals came out and I emaile Jose Garcia was excellent to work with. Recently bought a Mustang GT Roush from Five Star in Carrollton. The new incentive deals came out and I emailed Jose on the fly the about a specific model. within minutes he had emailed me back and was very straight forward about the vehicle and pricing. He did not pressure me or engage in the typical dealership sales tactics that you so often deal with. Working with Jose was like talking to car enthusiast who also happens to sell cars. Excellent service and he went out of the way to get the vehicle upgrade complete. Alex the aftermarket manager was great too, she did a fantastic job explaining the options and took the time to make sure I got what I needed. Rated quality of work 4 starts due to Roush having to redo the tune file a couple times for the phase 2 upgrade. More

Quick and easy. Good communication. Represented the vehicle accurately Didn’t rush your decisions Accommodated my time frame for pickup. Did not have any problems vehicle accurately Didn’t rush your decisions Accommodated my time frame for pickup. Did not have any problems More

Smooth and Transparent Transaction Could not be more satisfied with the communication and overall experience. Terminated a lease car and bought a new 2020 Explorer with everything hand Could not be more satisfied with the communication and overall experience. Terminated a lease car and bought a new 2020 Explorer with everything handled either over the phone or online for the entire transaction. Car was delivered to my house and the lease car was picked up. Super-efficient process given that I never stepped foot in dealer. Only sorry I wasn’t able to meet RJ Rebolloso in person to thank him. Grateful to David Baldovin for his help completing the deal at my home. More

Phil was absolutely amazing. Never pushed me into something I didn't want, worked hard to get me the deal I wanted, made it quick and painless. After a bad experience at another dealership and bei something I didn't want, worked hard to get me the deal I wanted, made it quick and painless. After a bad experience at another dealership and being pressured into something I didn't really need or want, I was nervous. But Phil proved to me that not all dealerships are the same. I am now a customer for life. I got the truck I wanted, payments where I needed and the best experience. Thank you for all your hard work, kindness and staying late to help me. You are greatly appreciated and well as everyone else. Finance was just as quick and helpful. Learned a few things I didn't know and actually enjoyed the process. Lol never laughed so much while signing papers. Jeremy was also great. Discussed some future plans I have on aftermarket items and even though I wasn't doing them that day, he discussed everything, took us to service and showed us around, showed me some things im looking at. Joked with my daughter. Again thank you all for restoring my faith in the car buying experience. More

I purchased a ford almost 4 years ago here and I came back to them because of the great customer service!! David Baldovin helped me this time around and he was great! He worked with me to help me find back to them because of the great customer service!! David Baldovin helped me this time around and he was great! He worked with me to help me find my perfect vehicle and also saved me a lot money! I will definitely recommend him and the dealership to anyone looking to buy a vehicle! More

Friendly, Honest and Personable Our experience was wonderful from beginning to end. Danny, David and Joseph were all extremely helpful and knowledgeable. Each individual provided us Our experience was wonderful from beginning to end. Danny, David and Joseph were all extremely helpful and knowledgeable. Each individual provided us with plenty of information that helped us understand the entire process. No hidden items. They were each friendly and attentive to us. We never once felt rushed or like we were just another customer to them. The entire process felt very personable. It was the easiest car buying experience we've ever had. We look forward to returning to purchase my husbands dream truck through them as well. Thank you for the wonderful experience. More

Easiest car buying experience ever Jarod was very knowledgeable of the Expedition. Answered detailed questions about the car. Never pushy and always informative. We agreed on the price Jarod was very knowledgeable of the Expedition. Answered detailed questions about the car. Never pushy and always informative. We agreed on the price quickly and we were finished with the buying experience in a very short time. Thanks Jarod and RJ! More

Jason Simboli had superb customer service. He went above & beyond to make sure i got the perfect Expedition. Absolutely Amazing experience at Sam Pack Ford. & beyond to make sure i got the perfect Expedition. Absolutely Amazing experience at Sam Pack Ford. More