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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,669 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,669 reviews

June 18, 2020

I visited this dealership searching for my first new car purchase after graduating from college. Justin & Eddie made the process so fast and easy and made sure I got exactly what I wanted for my budget. I w More

by Clarey
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Mohmand
Jun 22, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your degree and new car, Clarey! We are excited you chose Five Star Ford Carrollton for your purchase. Any time we can help with your automotive questions, do not hesitate to call us at 972-242-6415. Thank you for celebrating your graduation with us! Stay safe and please stay in touch. Enjoy, Trey Russell, General Manager

June 16, 2020

This is the second time I have bought a car at Sam Pack's. Great dealership to work with, and Jared Wingard was fantastic! He got me the car I wanted and truly cared that I was happy with everything. More

by johnson.kara90
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for returning to Five Star Ford Carrollton. Jared and I are pleased to have had the opportunity to help with another purchase. We are both available at 972-242-6415 to assist with the technical features of your Ford. Knowing you are fully enjoying your ride time is the intent. Please stay in touch, Trey Russell, General Manager

June 12, 2020

Jared Wingard was a pleasure to work with. He is very knowledgeable & it was hands down the most pleasant car buying experience. We had David for finance and he also worked hard with shopping for the bes More

by Sarah Dixon
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan
Jun 13, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Sarah, Congratulations on your purchase at Five Star Ford Carrollton. Jared and I want to make sure you fully enjoy the features of your new Ford, so please stay in touch at 972-242-6415. Thank you for your kind words and we look forward to continuing to serve you. Take Care, Trey Russell, General Manager

June 08, 2020

Fast Purchase I e-mailed David Keen, he responded that afternoon (Sunday). He was able to look at the inventory from home and felt they had what I wanted. I had giv More

by stewart
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan
Jun 08, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on the purchase of your new truck, stewart. David, Rocky, and I are available at 972-242-6415 to review any of Ford's features to help you fully enjoy your ride. Thank you for your loyalty to Five Star Ford Carrollton. Please stay in touch, Trey Russell, General Manager

June 07, 2020

Alan Reynolds and Trey Russell are the guys to talk to the at Sam Pack 5 Star Ford. My trade in was generous, the discount was generous and they’ll spend all day with you. Every dealership I’ve been to kn More

by 1stcityrealty
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Reynolds
Jun 08, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, 1stcityrealty, for your kind words. Alan and I are grateful we had the opportunity to help with your vehicle purchase at Five Star Ford Carrollton and we welcome any additional questions at 972-242-6415. It would be our pleasure to continue sharing our vehicle knowledge. Best Regards, Trey Russell, General Manager

May 26, 2020

I CAN’T BELIEVE....IT HAPPENED AGAIN!!I bought a 2018 I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve More

by Larry H
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baldovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Jaramillo
May 26, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Hello Larry and Grace, We are thrilled to have had you back for a second purchase. David, Reuben, and I really appreciate the kind words and we want you to know we are honored to have your continued business at Five Star Ford Carrollton. Please let us know if either of you has questions about Ford's newest technology at 972-242-6415. Let's make this your best driving experience ever! Thank you so very much, Trey Russell, General Manager

May 21, 2020

At ease car buying experience I have worked with several dealerships in the past, but buying from Sam Pack's Ford in Carrollton has definitely been one of the best car buying exper More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Garcia
May 22, 2020 -

Sam Pack's Five Star Ford Carrollton responded

JD, Your detailed feedback means a lot to the team at Five Star Ford Carrollton. Thank you for your business and recommendation. Jared, Justin, Jose, and I request that you stay in touch at 972-242-6415 when you have technical or care questions. Knowing you are completely comfortable during your drive time is the goal. Thanks again for the kind words. Best Regards, Trey Russell, General Manager

May 16, 2020

Reuben and David were excellent to work with. They got me the truck I was looking for at a price that no one could beat. I will suggest this dealership to anyone looking to buy a Ford. More

by Logan Barker
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baldovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Hello Logan, It is great to hear you found working with Reuben and David a good experience. Please stay in touch with us at 972-242-6415. It is important that we continue to share our Ford knowledge so that you fully enjoy your truck. Thank you, Trey Russell, General Manager

May 14, 2020

Mr. Smith was wonderful, very patient and answered all my questions. Made the buying process easy and smooth. He let us take our time with the decision. More

by akm463
Recommend Dealer
Yes
Employees Worked With
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, Terry Smith
May 15, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new Ford, akm463! We are happy to be your auto dealer and we want to continue sharing our vehicle knowledge. Please stay in touch with Terry or me at 972-242-6415. Thank you for choosing Five Star Ford Carrollton. Take Care, Trey Russell, General Manager

May 12, 2020

Quick and easy From RJ to Jared our experience was quick and easy. They located the truck, brought it in and quickly did the bed liner we wanted. The personal tuto More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Rick, Congratulations on the purchase of your new Ford. If there are features on your truck you would like to review, please let RJ, Jared, or me know at 972-242-6415. We want this to be your best driving experience ever. Thank you for choosing Five Star Ford Carrollton and please stay in touch. Best Regards, Trey Russell, General Manager

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