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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,654 reviews

July 07, 2020

Satisfied REPEAT Customer This was our second new vehicle purchase from Jared Wingard and Sam Pack's in Carrollton and it went even smoother and quicker than the first. We visi More

by mommamac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan
Jul 08, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Mommamac, Thank you for returning to Five Star Ford Carrollton. You are a valued customer so sharing our automotive advice is easy. Jared and I look forward to helping you and your family again. Please reach out to 972-242-6415 any time we can be of service. Best Regards, Trey Russell, General Manager

July 06, 2020

My experience here was amazing. Now I didn't walk away with a vehicle, however I did walk away feeling like it was all that mattered to them. More importantly the salesman Alex Huerta went above and beyon More

by Jphughes95
Recommend Dealer
Yes
Employees Worked With
Alex Huerta
Jul 07, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new Ford, Jphughes95! It is great to receive your feedback regarding Alex and your shopping experience at Five Star Ford Carrollton. When we can offer automotive advice on future vehicle concerns, we look forward to hearing from you at 972-242-6415. Thank you for your business, Trey Russell, General Manager

July 01, 2020

I would personally like to thank Jose, Justin, & Trey! These guys went far and beyond to help us. From our trade in that they gave us top dollar for, to the whole buying process and pushing back at the ba More

by Kshu87
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan, Anthony Garcia, Jose Garcia
Jul 01, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Kshu87! It was our absolute pleasure to help you purchase your new Ford. We would appreciate the opportunity to continue helping with all of your automotive needs. Do not hesitate to reach out to me and my team at 972-242-6415. We will be ready to answer your questions. Thank you very much, Trey Russell, General Manager

June 29, 2020

Great location. Got to look around a little without every employee coming at you to help. Very relaxed atmosphere Jared was awesome! Super friendly made my first new car buying experience a bre More

by Fbzoo
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandrea Benvenuto
Jun 30, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Fbzoo, Thanks for your feedback and your business at Five Star Ford Carrollton. Jared and I want to make certain you understand the features of your new Ford to assure you a comfortable driving experience. Please do not hesitate to reach out to us to review the technology to make the ride more enjoyable. We look forward to hearing from you at 972-242-6415 anytime you have questions. Take Care, Trey Russell, General Manager

June 22, 2020

Disappointed We had a terrible time getting people to return our calls/emails after we purchased vehicle. After several months, we finally got the issue resolved. More

by rasp94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
R.J. Rebolloso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, , Don Wagner
Jun 23, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Hello rasp94, Thank you for bringing your experience to my attention. If you would kindly provide your contact number to treyrussell@spford.com or call 972-242-6415, I will promptly reach out to you. Customer care is a priority and I would like the opportunity to provide the answers you are seeking. Sincerely, Trey Russell, General Manager

June 18, 2020

I visited this dealership searching for my first new car purchase after graduating from college. Justin & Eddie made the process so fast and easy and made sure I got exactly what I wanted for my budget. I w More

by Clarey
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Mohmand
Jun 22, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your degree and new car, Clarey! We are excited you chose Five Star Ford Carrollton for your purchase. Any time we can help with your automotive questions, do not hesitate to call us at 972-242-6415. Thank you for celebrating your graduation with us! Stay safe and please stay in touch. Enjoy, Trey Russell, General Manager

June 16, 2020

This is the second time I have bought a car at Sam Pack's. Great dealership to work with, and Jared Wingard was fantastic! He got me the car I wanted and truly cared that I was happy with everything. More

by johnson.kara90
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for returning to Five Star Ford Carrollton. Jared and I are pleased to have had the opportunity to help with another purchase. We are both available at 972-242-6415 to assist with the technical features of your Ford. Knowing you are fully enjoying your ride time is the intent. Please stay in touch, Trey Russell, General Manager

June 12, 2020

Jared Wingard was a pleasure to work with. He is very knowledgeable & it was hands down the most pleasant car buying experience. We had David for finance and he also worked hard with shopping for the bes More

by Sarah Dixon
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan
Jun 13, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Sarah, Congratulations on your purchase at Five Star Ford Carrollton. Jared and I want to make sure you fully enjoy the features of your new Ford, so please stay in touch at 972-242-6415. Thank you for your kind words and we look forward to continuing to serve you. Take Care, Trey Russell, General Manager

June 08, 2020

Fast Purchase I e-mailed David Keen, he responded that afternoon (Sunday). He was able to look at the inventory from home and felt they had what I wanted. I had giv More

by stewart
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Barragan
Jun 08, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on the purchase of your new truck, stewart. David, Rocky, and I are available at 972-242-6415 to review any of Ford's features to help you fully enjoy your ride. Thank you for your loyalty to Five Star Ford Carrollton. Please stay in touch, Trey Russell, General Manager

June 07, 2020

Alan Reynolds and Trey Russell are the guys to talk to the at Sam Pack 5 Star Ford. My trade in was generous, the discount was generous and they’ll spend all day with you. Every dealership I’ve been to kn More

by 1stcityrealty
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Reynolds
Jun 08, 2020 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, 1stcityrealty, for your kind words. Alan and I are grateful we had the opportunity to help with your vehicle purchase at Five Star Ford Carrollton and we welcome any additional questions at 972-242-6415. It would be our pleasure to continue sharing our vehicle knowledge. Best Regards, Trey Russell, General Manager

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