Sam Pack's Five Star Ford Carrollton

Amazing Sales Experience!! We were in looking for a Certified Pre-Owned Ford. David was amazing. We test drove the car late in the afternoon, but we had one additional car we We were in looking for a Certified Pre-Owned Ford. David was amazing. We test drove the car late in the afternoon, but we had one additional car we wanted to look at before deciding. Thank goodness David had given us his cell phone because we decided to go with Sam Pack's Ford that night. We found out he was scheduled to be off the next day. But when we called him he came in the next day to get us into the Ford Escape. Talk about awesome service. I will be recommending him to my employer (we drive Fords at the service company I work for) plus anyone that will be looking for a car in the future! More

Superior Service and Professionalism When I initially began looking for a large SUV, I whittled it down between a Suburban and an Expedition based on my family's needs. After initially go When I initially began looking for a large SUV, I whittled it down between a Suburban and an Expedition based on my family's needs. After initially going to Auto Nation Ford and receiving the stereotypical harassing service and pushiness, that's commonly associated with dealerships, I woke up on Thursday morning with every intention of going back to a different dealership and purchasing a Suburban. I then received an email from Jose Garcia that morning that listed a number of Expeditions in the price range that I was looking for, which he derived from my inquiry through USAA. Although Jose and I hadn't formally met yet, I appreciated the transparency in his email and the different options he was providing. Solely based on that email, it prompted me to call Jose to discuss what I was looking for. After explaining my wants and needs, Jose didn't promise me anything, but stated that he would see what he could do. After it was all said and done, Jose and I were able to close on a brand new 2019 Ford Expedition, which wouldn't have happened if he was not professionally persistent in his approach, demonstrating authentic communication with me, and providing overall superior customer service. At no time did I feel harassed, pressured, or getting taken for a ride and in the end I got the vehicle that I wanted. Jose is someone that I would describe as a highly value added employee to Sam Pack Ford. I'll be back in the market again for another vehicle for my teenager and will be seeking to work with Jose again. More

I could not be happier with my big blue F-150!! Thank you Jared, Raj and Joseph. This is my second purchase with this location. It could not have been easier. I knew what I wanted -- and the Thank you Jared, Raj and Joseph. This is my second purchase with this location. It could not have been easier. I knew what I wanted -- and they made me feel like I was dealing with family. I look forward to driving this vehicle - and dealing with you in the future! More

THE WHOLE PACKAGE! Thoroughly enjoyed working with David per getting my 2nd Ford Escape SE - Worked with me, providing exceptional client service - Above & beyond assi Thoroughly enjoyed working with David per getting my 2nd Ford Escape SE - Worked with me, providing exceptional client service - Above & beyond assistance - Patient/no pressure Thanks David! More

Good experience They were very friendly and very helpful very knowledgeable and they made it quick and easy The sales Man was very helpful explained all the features They were very friendly and very helpful very knowledgeable and they made it quick and easy The sales Man was very helpful explained all the features and took a good bit of time with us to make sure we understood everythingAnd they had a very good selection to choose from More

Great Dealership We have bought our last three cars from 5 Star Ford in Carrollton and have always had a very easy and pleasant experience. Everybody there is friendly We have bought our last three cars from 5 Star Ford in Carrollton and have always had a very easy and pleasant experience. Everybody there is friendly, knowledgeable and enjoyable to work with. All of the departments at this dealership are excellent. We used the dealership service department for all of the maintenance on the vehicles and have always been treated right. More

My wife could not be happier! She loves her new F-150 from you guys. I appreciate the hard work and diligence of Jason Simboli, and management. I would most certainly come back to Sam Pack 5 Star Ford in from you guys. I appreciate the hard work and diligence of Jason Simboli, and management. I would most certainly come back to Sam Pack 5 Star Ford in Carrollton. If you're reading this and you are thinking about whether or not to do business with them, yes, do it. Don't go anywhere else. More

Five star buying experience at Five Star Ford in Carrollton I purchased a 2017 Ford Explorer on 14 Nov 2019. Superior experience. I told them what I wanted to pay out-the-door and both sides negotiated in good I purchased a 2017 Ford Explorer on 14 Nov 2019. Superior experience. I told them what I wanted to pay out-the-door and both sides negotiated in good faith to get to a number we could all say "yes" to. Solid value on my trade. No pressure. No hassles or double-tqlk. I couldn't drive the vehicle away; they had to complete the certification inspection and detailing. It was promised it would be ready in a couple of days (no problem); it was ready the next day. I'll do business with them again. Five stars to my sales guy, Alex Valles, and the management team supporting him. More

Used Car Purchase with a "5 Star New Car Experience" Very professional from the second we got out of the car from the parking lot. A salesman greeted us with a handshake and led us in to the dealership t Very professional from the second we got out of the car from the parking lot. A salesman greeted us with a handshake and led us in to the dealership to meet our salesperson to buy our vehicle. From there, we got coffee and sat down with our Used Car salesman to look at the car. We went for a test drive, vehicle was washed and very detailed! Went through paperwork and finalized sale! Sales associates went far and beyond all efforts to make us happy and a smooth transaction! More