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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,668 reviews
August 22, 2020
Good, fast and no BS sales dept. My salesperson ERICK PEREZ was awesome. This vehicle makes my 15th Ford we bought in last 30 years from several dealers in few states as we moved around. Sam Pack's Five PEREZ was awesome. This vehicle makes my 15th Ford we bought in last 30 years from several dealers in few states as we moved around. Sam Pack's Five Star Ford it's a top notch. Next time you are on the market for new or used vehicle you should give ERICK PEREZ and Sam Pack's Five Star Ford a try. I know I will buy from them again in about 2 years. More
by Henry
Employees Worked With
David Barragan, Erick Perez
August 20, 2020
Great service was helped right away in a timely manner and got a great deal on a used ford f1500. Would recommend this dealership and david baldovin was a great help and got a great deal on a used ford f1500. Would recommend this dealership and david baldovin was a great help More
by Rudy0498
Employees Worked With
August 11, 2020
Why I'm a Repeat Customer It's the best place to buy a car, new or otherwise. Eddie was great; very attentive. I've purchased four cars from this dealership and I will definite It's the best place to buy a car, new or otherwise. Eddie was great; very attentive. I've purchased four cars from this dealership and I will definitely buy my fifth car from them. More
by Leigh
Employees Worked With
David Barragan, Eddie Mohmand
August 09, 2020
New lease car David Baldovin was great to work with and he took the time to review all the features on my SUV. He made sure I was linked to Ford Pass. His Manager David Baldovin was great to work with and he took the time to review all the features on my SUV. He made sure I was linked to Ford Pass. His Manager Reuben made sure I was satisfied as this is my first SUV, Ford Escape. They found the color and the light colored leather interior I was wanting. I highly recommend!! More
by Connie
August 07, 2020
My truck, my way, my price!!! I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific opti I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific options on the truck....check!! I wanted very specific rims and accessories on the truck.......CHECK!! Jared was very patient and willing to go above and beyond to ensure I got the truck and the look I was wanting!! Thank you! More
by Josh S
August 06, 2020
Excellent Experience! Our experience in purchasing a new vehicle exceeded my expectations. Terry Smith provided outstanding customer service, addressing our questions and Our experience in purchasing a new vehicle exceeded my expectations. Terry Smith provided outstanding customer service, addressing our questions and concerns from start to finish. The customer is valued and each staff member demonstrated a high level of customer service. We will return for our next vehicle purchase. More
by froghawk73
Employees Worked With
Terry Smith
August 02, 2020
Excellent Experience from Shopping to Purchasing My experience was excellent from the moment my wife and I stopped by the lot all the way through the purchasing of our new Ford F250. The guys were e My experience was excellent from the moment my wife and I stopped by the lot all the way through the purchasing of our new Ford F250. The guys were extremely fair on our trade-ins as well as the purchase price of the new truck. Just can't say enough about how great these guys made our experience. Thank you Jared, Justin, Alex, and RJ!!! More
by Marc
August 01, 2020
Trey Russell the GM and salesman Jared were very professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. More
by Dalelana
August 01, 2020
Service of Exellence! I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the de I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the dealership, I was treated with respect. More
by rjpgfpro
August 01, 2020
Good experience David Keen is a family friend and has helped us purchase several vehicles over the years. He knows the Ford product very well. This purchase was set u David Keen is a family friend and has helped us purchase several vehicles over the years. He knows the Ford product very well. This purchase was set up mostly via phone and text before going into the dealership. First time meeting with Justin, Michael and David B. and all very helpful in completing the transaction. More
by Helen0605
