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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,654 reviews
August 07, 2020
My truck, my way, my price!!! I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific opti I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific options on the truck....check!! I wanted very specific rims and accessories on the truck.......CHECK!! Jared was very patient and willing to go above and beyond to ensure I got the truck and the look I was wanting!! Thank you! More
by Josh S
August 06, 2020
Excellent Experience! Our experience in purchasing a new vehicle exceeded my expectations. Terry Smith provided outstanding customer service, addressing our questions and Our experience in purchasing a new vehicle exceeded my expectations. Terry Smith provided outstanding customer service, addressing our questions and concerns from start to finish. The customer is valued and each staff member demonstrated a high level of customer service. We will return for our next vehicle purchase. More
by froghawk73
Employees Worked With
Terry Smith
August 02, 2020
Excellent Experience from Shopping to Purchasing My experience was excellent from the moment my wife and I stopped by the lot all the way through the purchasing of our new Ford F250. The guys were e My experience was excellent from the moment my wife and I stopped by the lot all the way through the purchasing of our new Ford F250. The guys were extremely fair on our trade-ins as well as the purchase price of the new truck. Just can't say enough about how great these guys made our experience. Thank you Jared, Justin, Alex, and RJ!!! More
by Marc
August 01, 2020
Service of Exellence! I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the de I am a repeat customer. The service, attention to detail, and professionalism of this dealership cannot be expressed! From the moment I entered the dealership, I was treated with respect. More
by rjpgfpro
August 01, 2020
Good experience David Keen is a family friend and has helped us purchase several vehicles over the years. He knows the Ford product very well. This purchase was set u David Keen is a family friend and has helped us purchase several vehicles over the years. He knows the Ford product very well. This purchase was set up mostly via phone and text before going into the dealership. First time meeting with Justin, Michael and David B. and all very helpful in completing the transaction. More
by Helen0605
August 01, 2020
Trey Russell the GM and salesman Jared were very professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. professional and pleasant to deal with. It was our most pleasant truck buying experience. That is the only lace we will shop in the future. More
by Dalelana
July 31, 2020
Great buying experience I contacted Jerry Reynolds Car Pro for a VIP Pass. Almost Immediately the phone rang and it was Ruben Krause Sales Mgr. We discussed what I wanted a I contacted Jerry Reynolds Car Pro for a VIP Pass. Almost Immediately the phone rang and it was Ruben Krause Sales Mgr. We discussed what I wanted and my budget. He had Jared Wingard contact me for information on my trade ins. After sending in pictures and descriptions Ruben Krause called me with an offer. Which was under my budget. We drove to the dealership (3 hours away) And finalized the deal exactly as discussed. We left with as 2020 Red F250 King Ranch. Very Pleased with our treatment and the time we spent getting it done; Very professional.. We are now waiting on a bed cover that is back ordered. Not 5 star's fault. Thanks Carl & Janene Freel More
by cd4reel
July 30, 2020
Great Salesperson but Business Office was Horrible We have bought 5 cars through Sam Pack since 2002. This last purchase we encountered issues with the business office (David Barragan). We were moving We have bought 5 cars through Sam Pack since 2002. This last purchase we encountered issues with the business office (David Barragan). We were moving out of state and had two cars to trade in so we chose to return to Sam Pack and work with Danny Forsee again. We confirmed that they could register our truck in the new state. That wasn't true. We bought on 4/13/20 and just got the last piece of paperwork (title) today-7/30/2020. Our temporary license ran out and we drove with an expired plate for over a month. It was a long saga with many erros, phone calls and emails. We very rarely did received any responses from David. We kept hearing that COVID was delaying everything but in fact it came to light that the registration paperwork was never taken care of (uploaded to a company in Plano). Even Trey Russell got involved and still nothing got done in a timely manner. We understand things happen especially with the current environment (COVID) but the main issue was that we were totally ignored by the business office over a 3.5 month timeframe. This was very stressful and it didn't have to be if David had just returned the calls or emails looking for an update. The customer service by the business office was terrible. Our awesome salesperson, Danny Forsee was the only person who got back in touch with us throughout the registration process and tried to get the situation resolved. Moral of the story-if you plan to register your car out of state, don't. This dealership (David Barragan) doesn't know know to handle that paperwork. ***We weren't permitted by dealer rate to post a separate review for this transaction so we just want to say that our salesperson, Danny Forsee is awesome and we have bought 4 cars through him. Highly recommend Danny. More
by TexasBeachbum
July 22, 2020
David was very helpful to us .showing us 3 different vehicles.a pleasure with the whole experience. And definitely happy with our new 2020 Ford Edge. vehicles.a pleasure with the whole experience. And definitely happy with our new 2020 Ford Edge. More
by Maxg7801
July 16, 2020
I had the pleasure of working with Anthony Garcia on Monday. He was very inviting. He greeted us at the door with a gentle smile. He explained everything to me regarding the car. He was very knowledgeab Monday. He was very inviting. He greeted us at the door with a gentle smile. He explained everything to me regarding the car. He was very knowledgeable. A+ for Anthony Garcia. I would recommend anyone to him. More
by perkinsd833
Employees Worked With
Other Employees :
David Barragan, Anthony Garcia
