Sam Pack's Five Star Ford Carrollton

I finally decided on a car, but it was becoming difficult to find. It was also difficult to get straight answers about the car until I worked Sam Pack's Five Star Ford. They helped me locate the exact car to find. It was also difficult to get straight answers about the car until I worked Sam Pack's Five Star Ford. They helped me locate the exact car I wanted and made the car buying experience fun and most importantly - efficient! Jared was transparent and clearly communicated the next steps of the car buying process. I did not feel pushed or rushed in my decision. We will definitely visit again on our next car buying adventure! More

Excellent experience. We have used Sam Pack since 2005 and each purchase has been pleasant. The service department has been equally exceptional. Thanks David ( Baldovin ) for your follow up and taking and each purchase has been pleasant. The service department has been equally exceptional. Thanks David ( Baldovin ) for your follow up and taking the time to make sure we what we needed. More

I've been in the market for a specific F-250, and I had a very specific deal that I needed to make. I searched all over Texas, and found the truck at a few places. They all screwed it up, either trying to ta very specific deal that I needed to make. I searched all over Texas, and found the truck at a few places. They all screwed it up, either trying to take me for a ride on the deal or just selling the truck to someone else. I was starting to feel like it wouldn't work out, but then I saw the listing for Five Star Ford and they had my truck. I called them up, and was lucky enough to get Jared Wingard on the phone. He listened to my needs, and said to let him get to work. He called me back in less than 2 hours and told me that we were really close, and when I asked him to meet me in the middle he said yes without hesitation. The next day we drove up from Austin, and he had everything ready INCLUDING having the truck parked right out front so we could see it when we pulled in. We were at the dealer less than 2 hours, and drove away with our truck. This is how the buying a car should be, when someone knows what they want and how they need it done. The easiest car buying experience I've ever had. I'd drive back to Carrollton to buy another car from Jared at Five Star Ford! More

Excellent experience. Was undecided what I wanted to purchase and David Baldovin was very patient and let me drive a couple with the 4 cyl. Eco-boost and we worked through the inventory to find the one purchase and David Baldovin was very patient and let me drive a couple with the 4 cyl. Eco-boost and we worked through the inventory to find the one I wanted. Unfortunately it was on order and coming in by the end of the month. David let me know when it arrived and R.J. let me put a deposit on it so they would keep it till I could come in. David worked with me regarding discounts I qualified for. They had paperwork ready to go and Michael in Finance and Alex in After Market Items were very detailed and easy to understand. Overall a very pleasant transaction. The cookies, water and coffee are good too. The next day Kevin in service even called if I needed any help with learning about my new Edge to come in and see him. This is the second vehicle I have bought from them. Nice new facility too. More

Applaud to guys working at this dealer, Jared, Sandy and their nice manager. Guys are very professional, efficient and respectful, and they made the business super easy to go. Comparing to another two deale their nice manager. Guys are very professional, efficient and respectful, and they made the business super easy to go. Comparing to another two dealers in west Dallas (I spent half day there an only get a blackmail offer or unprofessional experience), guys in Sam Pack's nailed down a competitive offer for me in an hour. Really really professional. Plus, the financing process is transparent and Sandy showed great respect to customer options. We felt zero pressure and walk away their store with a competitive offer and ideal car. It's really joyful to do business with these guys. Definitely recommend! Oh by the way their store is really lovely. More

First class Service from beginning to end No pressure, competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! More

Financing went quick, I researched what car I wanted. Eric Garcia was informative. Took too long to get my disabled veteran sticker from DMV. Thankyou Eric Garcia was informative. Took too long to get my disabled veteran sticker from DMV. Thankyou More

Best car buying experience I've ever had. My salesman, Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, T Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, Trey Russell came out before during and after to make sure everything was good. Absolutely no buyers remorse. More

great service and amazing assistance made by David to find my car at the right price I live in Houston but for now and my future David and Sam Pack's Five Star Ford Carrollton will be my Ford dealer find my car at the right price I live in Houston but for now and my future David and Sam Pack's Five Star Ford Carrollton will be my Ford dealer More

I purchased a new F150 over the weekend at SP Ford and had a great experience. The entire team I dealt with was very friendly and professional. The vehicle with the specs and color I was looking for was had a great experience. The entire team I dealt with was very friendly and professional. The vehicle with the specs and color I was looking for was not in stock, it was found at their sister store and Jose went to pick it up. After the deal was agreed on, Alexandra helped me with accessories. She was very knowledgable and confident of her products. I did opt to add 2 items. The last personal touch that stood out, as I was going to drive off Jose mentioned that Justin and Rocky wanted to say goodbye before I left. They all came out to say thank you and goodbye. That small gesture went a long way with me in how they view their customers. Jose, Rocky, Alexandra, Justin and Michael Thank You for your help and time. It's much appreciated. More