Sam Pack's Five Star Ford Carrollton

Great customer service and support from everyone that was involved with my process of purchasing the vehicle. I will recommend others to the dealership with no problem. involved with my process of purchasing the vehicle. I will recommend others to the dealership with no problem. More

My salesman was David Baldovin. He was amazing. Got me in quick and did whatever he could to help get me in the car I wanted. I came for a specific car and due to credit thought we would have to go another r quick and did whatever he could to help get me in the car I wanted. I came for a specific car and due to credit thought we would have to go another route. But David knew I came for that particular car and we got it all worked out. Highly recommend them! More

Drew Crysdale - what a man! fantastic customer service going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars for Drew !! Actually if I can I will go with 10 stars for Drew Crysdale. More

I had a great car-buying experience at Sam Pack Carrollton! Sales consultant Oleg Pilipovski who was a pleasure to work with. He walked me through the paperwork and made sure the car was freshly wa Carrollton! Sales consultant Oleg Pilipovski who was a pleasure to work with. He walked me through the paperwork and made sure the car was freshly washed with a full tank of gus. Thank you Oleg for working with me to get me into an reliable brand new vehicle with a down payment and monthly payments I could afford. I'll definitely be back when it's time for my next purchases. More

We had a great experience purchasing a used vehicle. Phil was very helpful and straight forward the whole time. We appreciated his no-games approach and would recommend him to other buyers. Five Star F Phil was very helpful and straight forward the whole time. We appreciated his no-games approach and would recommend him to other buyers. Five Star Ford took care of us and we would definitely come back. Thanks! More

I have purchased a new Ford Escape Titanium Hybrid from Sam Pack's Five Star Ford in Carrollton, Texas. First, the Ford Escape Titanium Hybrids are somewhat difficult to find: they often are sold before ev Sam Pack's Five Star Ford in Carrollton, Texas. First, the Ford Escape Titanium Hybrids are somewhat difficult to find: they often are sold before even arriving at the dealer lots !! Very very popular cars. I searched on Ford.com, and found exactly what I wanted. And even though it said "Just Arrived", the sales representative who I worked with (named Jared - I had purchased a Ford Edge from him about 8 years earlier !!) was very helpful and informed me that the car was being finished at the factory, and was to-be-shipped with arrival in early November. So we agreed on a deal, and I placed a $500 deposit on this car (with a specific VIN number). My car arrived a few days ago, and Jared and Sam Pack's Five Star Ford called me to inform me that it was locked up safely at the dealership and would soon be ready. I scheduled an appointment, and picked it up on Thursday, October 29 in an easy, simple, honest process. Sam Pack's Ford is a truly honest, high-quality dealership with very good people. This is my second car from their dealership (first was a Ford Edge, second is my newest Ford Escape Titanium Hybrid - what a GREAT car !!). I would recommend Jared and Sam Pack's Ford for their integrity, product knowledge, customer service (and excellent vehicle service department), and care about their customers. A real first class group of people !! More

I finally decided on a car, but it was becoming difficult to find. It was also difficult to get straight answers about the car until I worked Sam Pack's Five Star Ford. They helped me locate the exact car to find. It was also difficult to get straight answers about the car until I worked Sam Pack's Five Star Ford. They helped me locate the exact car I wanted and made the car buying experience fun and most importantly - efficient! Jared was transparent and clearly communicated the next steps of the car buying process. I did not feel pushed or rushed in my decision. We will definitely visit again on our next car buying adventure! More

Excellent experience. We have used Sam Pack since 2005 and each purchase has been pleasant. The service department has been equally exceptional. Thanks David ( Baldovin ) for your follow up and taking and each purchase has been pleasant. The service department has been equally exceptional. Thanks David ( Baldovin ) for your follow up and taking the time to make sure we what we needed. More

I've been in the market for a specific F-250, and I had a very specific deal that I needed to make. I searched all over Texas, and found the truck at a few places. They all screwed it up, either trying to ta very specific deal that I needed to make. I searched all over Texas, and found the truck at a few places. They all screwed it up, either trying to take me for a ride on the deal or just selling the truck to someone else. I was starting to feel like it wouldn't work out, but then I saw the listing for Five Star Ford and they had my truck. I called them up, and was lucky enough to get Jared Wingard on the phone. He listened to my needs, and said to let him get to work. He called me back in less than 2 hours and told me that we were really close, and when I asked him to meet me in the middle he said yes without hesitation. The next day we drove up from Austin, and he had everything ready INCLUDING having the truck parked right out front so we could see it when we pulled in. We were at the dealer less than 2 hours, and drove away with our truck. This is how the buying a car should be, when someone knows what they want and how they need it done. The easiest car buying experience I've ever had. I'd drive back to Carrollton to buy another car from Jared at Five Star Ford! More

Excellent experience. Was undecided what I wanted to purchase and David Baldovin was very patient and let me drive a couple with the 4 cyl. Eco-boost and we worked through the inventory to find the one purchase and David Baldovin was very patient and let me drive a couple with the 4 cyl. Eco-boost and we worked through the inventory to find the one I wanted. Unfortunately it was on order and coming in by the end of the month. David let me know when it arrived and R.J. let me put a deposit on it so they would keep it till I could come in. David worked with me regarding discounts I qualified for. They had paperwork ready to go and Michael in Finance and Alex in After Market Items were very detailed and easy to understand. Overall a very pleasant transaction. The cookies, water and coffee are good too. The next day Kevin in service even called if I needed any help with learning about my new Edge to come in and see him. This is the second vehicle I have bought from them. Nice new facility too. More