Sam Pack's Five Star Ford Carrollton

Jared Wingard was our salesman, he did an excellent job at making sure we were comfortable and not pushing us to close a deal. He was willing to negotiate on prices and very competitive. He went above and at making sure we were comfortable and not pushing us to close a deal. He was willing to negotiate on prices and very competitive. He went above and beyond to ensure we were comfortable and happy with our purchase and took the time to explain every step of the process to us with the purchase of our first new car. More

Great experience Jared Wingard was great and worked with my schedule when viewing. Alexandra with accessories and Sandy with finance were great working with also. my schedule when viewing. Alexandra with accessories and Sandy with finance were great working with also. More

Danny is almost family. My family and I have been purchasing cars from him for several years. Always courteous, friendly and down to earth. I always know I'm going to get the best deal. He makes pu purchasing cars from him for several years. Always courteous, friendly and down to earth. I always know I'm going to get the best deal. He makes purchasing a car a great experience. Thank you, Danny. More

Bought a 2020 Ford Expedition SUV online with advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the vehicle was brought over, i was assured by Alejandro R and his manager that the car is clean and it's on the way. When the vehicle delivered, signed new documents with odometer on contract saying 16 miles. Gave cashier check to Alejandro R and he left. I got in the vehicle to take it for a spin and noticed that it had over 3000 miles and that the car wasn't wiped or vacuumed, some scratches. There was no disclosure about actual odometer before the vehicle was purchase and or after. I contacted the dealership and they acted like it was no big deal and no apology issued. I told them that the contract signed had 16 miles but the actual odometer reading was over 3000 miles so they wanted me to sign a new contract like NOW and pressured to send over additional documents. Upon talking to legal counselor, the contract becomes null and void since the document was altered to show a vehicle with 16 miles and odometer disclosure wasn't presented. Told Alejandro that i'm returning the vehicle and he said that he would pick it up in the morning and i requested a cashiers check at pick up. He said that management needs to inspect the vehicle before i refund can be issued. I said well how come they didn't inspect it before it left their parking lot for customer? No reply and was told to bring the vehicle back ad they would issue me a cashiers check, came over, Reuben said we started the process but leave the car here and come back another time. I said no because i was told the i would get it when i bring the vehicle. Reuben with a smirk on his face says, we started a process but you'll eventually get the a refund and i said then you'll need to add $80 to my refund to cover my fee for cashiers check and for coming here twice. Reuben said i'm not covering anything and i don't care what you said or request. Communication is awful and to this day, i haven't received an acknowledge or an apology from no one because they want to protect themselves from acknowledging any wrong doing. I don't know who runs the show falsifying odometer reading on contract is a felony and after 3rd day of back and forth e-mails, text, calling, haven't received a cashier check and the car hasn't been pick up. Today, i was sent a carfax report but i replied back by saying it doesn't change the fact you doctored odometer reading and pressured me to signing a new contract and refusing to refund the money. Alejandro R offered for me to keep the car but to send additional info and sign a new contract with correct milage. I said, i will only keep the car if the new contract price is $2000 less for milage compensation. If i was the Director i would want to know what is actually going on at my dealership and resolve problems ASAP! More

I got a 2017 Ford Fusion. I was given several options but loved the Fusion. They procesd was smooth, simple and easy! I would recommend them to everyone I know. Thank you all. loved the Fusion. They procesd was smooth, simple and easy! I would recommend them to everyone I know. Thank you all. More

I want to personally thank my salesman Alan, management team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they do team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they donated all of their extra time and money to help modify my new car to make it handicap accessible. Unlike most dealerships, they didn't quit after the sale was completed but they continued to provide the best care and to make sure I was completely satisfied with my experience. It was one of my best experiences I had with a dealership in such a long time. It's nice to feel loved and valued by Americans such as the Sam Pack Ford family. The entire process that I had with Sam Pack five Star Ford of Carrollton was an outstanding experience. God bless 🇺🇲🇺🇲🙏 More

Jared was excellent! Polite and contained a wealth of knowledge. Went into detail of the benefits, not just the features, to see what fits me best. knowledge. Went into detail of the benefits, not just the features, to see what fits me best. More

The most customer focused car dealership I have ever done business with. From the welcome at the front door, the sales process and every single service appt business with. From the welcome at the front door, the sales process and every single service appt More

Purchased a used F-150 a few weeks back, Oleg was there to help with the purchase. Was just about to take vehicle home when we realized the computer for the main screen was malfunctioning. Oleg and the ser to help with the purchase. Was just about to take vehicle home when we realized the computer for the main screen was malfunctioning. Oleg and the service team at Sam Pack made it right before I took the vehicle home. Everything on the truck has been spot-on since. Oleg was very personable and straight forward. Had a good experience with purchase, they made it all right in the end. More

My Wife and I have been buying from SP Ford for over 38 years, we've been doing this for a good reason. They care about their customers, and Rey Mendoza has been an big part of our loyalty. He is a kind an years, we've been doing this for a good reason. They care about their customers, and Rey Mendoza has been an big part of our loyalty. He is a kind and helpful sales representative, caring for his customers way past the sale. More