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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,654 reviews
March 19, 2021
I got a 2017 Ford Fusion. I was given several options but loved the Fusion. They procesd was smooth, simple and easy! I would recommend them to everyone I know. Thank you all. loved the Fusion. They procesd was smooth, simple and easy! I would recommend them to everyone I know. Thank you all. More
by Belle4810
March 16, 2021
I want to personally thank my salesman Alan, management team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they do team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they donated all of their extra time and money to help modify my new car to make it handicap accessible. Unlike most dealerships, they didn't quit after the sale was completed but they continued to provide the best care and to make sure I was completely satisfied with my experience. It was one of my best experiences I had with a dealership in such a long time. It's nice to feel loved and valued by Americans such as the Sam Pack Ford family. The entire process that I had with Sam Pack five Star Ford of Carrollton was an outstanding experience. God bless 🇺🇲🇺🇲🙏 More
by Pgalles
March 07, 2021
Jared was excellent! Polite and contained a wealth of knowledge. Went into detail of the benefits, not just the features, to see what fits me best. knowledge. Went into detail of the benefits, not just the features, to see what fits me best. More
by caseyobenshain
February 09, 2021
The most customer focused car dealership I have ever done business with. From the welcome at the front door, the sales process and every single service appt business with. From the welcome at the front door, the sales process and every single service appt More
by kevin6963
Employees Worked With
February 09, 2021
Purchased a used F-150 a few weeks back, Oleg was there to help with the purchase. Was just about to take vehicle home when we realized the computer for the main screen was malfunctioning. Oleg and the ser to help with the purchase. Was just about to take vehicle home when we realized the computer for the main screen was malfunctioning. Oleg and the service team at Sam Pack made it right before I took the vehicle home. Everything on the truck has been spot-on since. Oleg was very personable and straight forward. Had a good experience with purchase, they made it all right in the end. More
by Brian
Employees Worked With
Oleg Pilipovski
February 09, 2021
My Wife and I have been buying from SP Ford for over 38 years, we've been doing this for a good reason. They care about their customers, and Rey Mendoza has been an big part of our loyalty. He is a kind an years, we've been doing this for a good reason. They care about their customers, and Rey Mendoza has been an big part of our loyalty. He is a kind and helpful sales representative, caring for his customers way past the sale. More
by brown mule
Employees Worked With
February 02, 2021
Jared was great to work with, no pressure, just a fair deal with no back and forth. Great guy to work with and followed up with me on my purchase as well. I'd definitely buy from him again. deal with no back and forth. Great guy to work with and followed up with me on my purchase as well. I'd definitely buy from him again. More
by cutronaj
Employees Worked With
February 01, 2021
Purchased a low mileage used car from Sam Pack Ford Carrollton. Salesperson Oleg Pilipovski did a great job helping with the purchase and making me feel comfortable with the process. Well worth the Carrollton. Salesperson Oleg Pilipovski did a great job helping with the purchase and making me feel comfortable with the process. Well worth the drive from Oklahoma City, I would definitely deal with Oleg/Sam Pack again. More
by jerwcollins
Employees Worked With
Oleg Pilipovski
January 31, 2021
Clay has serviced all of my vehicles over twenty years and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the deale and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the dealership, done on time, first time. I have bought 4 Fords from this dealership over the last 20 years, always been cared for my Clay. I tell stories about his service and style when i teach others. More
by susan
January 18, 2021
Danny Forsee was my salesman & was super helpful! He got me into a 2015 Ford Fusion with no credit & a small down payment! I had to wait a few days to pick my car up but he made sure to keep in contact with me into a 2015 Ford Fusion with no credit & a small down payment! I had to wait a few days to pick my car up but he made sure to keep in contact with me & didn’t leave me in the dark wondering what was going on with my car. Awesome honest salesman! 😁😁 More
by GabbyG
