Sam Pack's Five Star Ford Carrollton

First time buying at this dealership, won't be the last. Frank is an amazing salesman, great service from first contact all the way through the sale. Amazing dealership and team great experience. 5 stars Frank is an amazing salesman, great service from first contact all the way through the sale. Amazing dealership and team great experience. 5 stars all around. Thank you all More

Frank Goswick was so incredibly helpful! We drove 3 hours because we felt this was the right deal for us. We'll definitely be repeat customers! because we felt this was the right deal for us. We'll definitely be repeat customers! More

Clay Young is a very professional and kind person, he is always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar More

This was our first experience with 5-Star Ford in Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience w Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience with our salesperson, Alex Ruvalcaba, everybody worked hard to ensure we were happy with our purchase, none more than Alexandra Benvenuto. I cannot give the dealership 5 stars, because our salesperson, Alex Ruvalcaba, was far too typical of a car salesman. Once the sell was complete, Alex was no longer interested in taking care of our concerns. We purchased a 5 year old truck that was a certified pre-owned vehicle. After getting the truck home, we discovered a variety of issues that needed to be addressed, some more significant than others, but all of which should have been caught and addressed as part of the nearly 200 point inspection that should have taken place. Mr. Ruvalcaba treated the purchase like we bought a piece of junk off some tote-the-note lot rather than taking care of us, going on to complain that we were "mad at him" for things that weren't his fault. I had to explain to him, as if to a child, that I wasn't mad at him, but that he was my single point of contact and should be handling things differently. Fortunately, Alex Benvenuto picked up the ball and addressed all the issues and concerns we had without question. She sent a driver across D/FW to pick up the truck while I was at work, got all the issues addressed, and had the truck back to me by the end of the day. Thank you, Mrs. Benvenuto! Later, I found a couple of other issues; nothing major, but the kind of things that should have been fixed in advance. I contacted Dennis White, Mr. Ruvalcaba's sales manager, who had been pulled into this earlier in the process. Mr. White made arrangements to have the issues fixed, so I took the truck to have the items addressed. I give Mr. White 4/5 stars, because he never spoke to me while I was there, never apologized for the issues - never even personally acknowledged I was there. I assume this is part of the ridiculous hierarchy of car sales where people like him don't have to talk to customers - just one of the reasons I hate buying a vehicle. That said, he arranged for the issues to be resolved, and in the end, that is what I wanted. All in all, I am very pleased with the price of the truck we purchased. We looked everywhere, and in the midst of the chip shortage, Sam Pack had that hidden treasure for the right price. Ultimately, the service was good, but not excellent. There were standouts in customer care such as Mrs. Benvenuto as well as those that seem to not care at all, such as Mr. Ruvalcaba. I would definitely recommend purchasing from this dealership, and I would recommend the internet sales experience. However, I, personally, will not deal with Mr. Ruvalcaba again and suggest working with other professionals at the dealership if you want a better experience. On another note, I feel I should call out Mr. Trey Russell. In the midst of my frustrating interactions with our salesperson, I left a less than stellar review through another site. Mr. Russell left a message apologizing with instructions for how to reach out to him via email. I did so, and never heard from him. Mr. Russell, that message "looks" great when you leave it as a response, but does little when you never follow through. More

I sold my car and was going to the dealership to sign paperwork. Frank was busy with a customer so RJ took care of the entire process. Signed some paperwork and was out in 5 minutes. RJ was great a paperwork. Frank was busy with a customer so RJ took care of the entire process. Signed some paperwork and was out in 5 minutes. RJ was great and customer service is excellent. More

This was my second buying experience with Five Star Ford Carrollton. Jared Wingard definitely breaks the mold of a "typical car salesman". If you want to have an honest, transparent, no pressure conversat Carrollton. Jared Wingard definitely breaks the mold of a "typical car salesman". If you want to have an honest, transparent, no pressure conversation about a new car give Jared a call. Each time we reached a very fair deal without all the usual, lengthy haggling. I can say the same for everyone I've dealt with at Five Star... from accessories to financing, they showed me what they have to offer, no games or gimmicks. Most of the time they could meet or beat what I found in my research. They explained any differences and were happy to go with whatever I decided. Congratulations to Sam Pack for changing the narrative on car sales. More

This started a few days before Feb 18, 2021. My car was repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked m repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked my car up from my house but after they completed the repairs and I paid the deductible for my warranty they were waiting for me to pick up my car. I had to remind Vincent that they needed to bring my car to my home and I needed it by Feb 24th for my 8 am covid shot appointment. Needless to say I received my car late the morning of my appointment which made me over 2 hours late arriving to the Texas Motor Speedway. Once my car was returned I got in it to drive to TMS and all the lights were on ON my dashboard. WHY WOULD A DRIVER RETURN A CAR WITH ALL THE LIGHTS ON. The driver didn't have enough sense to contact Vincent when leaving to say hey the lights are on should I bring it back to the shop. But no he drove it to my house and thank heavens the car didn't die on me. So my car was returned for the second time they gave me a loaner car which I reluctantly had to go get. I unexpectedly had to leave town for a family emergency and contacted by Vincent that my warranty wouldn't cover the work. He ran the invoice through the 5 Star Ford system that indicated it was not covered. I contacted the Ford extended warranty and laughing said you mean I'm paying for the Premium Warranty and it doesn't cover these repairs? The warranty guy checked the system and said no one other than myself had called about the warranty on my car. Because I called the warranty department to tell them the issue before taking it in. Vincent said he wasn't aware he needed to call them directly for getting the invoice approved for payment. I was very nice to have a neighbor let Five Star Ford in my garage after they completed the service to get their loaner car and drive my car into my garage. Now after returning home weeks later my car makes noise as I try to put it in any gear. AND sounds even worst. Every time my car is returned it is worst than when I took it in. So at this point I have paid 2 DEDUCTIBLES TO HAVE MY CAR SERVICE. How can they return a car again with MORE problems than it had originally. They definitely have issues with the service department and Travis the service supervisor is worthless in getting things straight. While out of town I was to pay my deductible but was charged over $1100 to my credit card and not the deductible I was required to pay. I called my credit card and had them reversed that charge and then 2 days later Five Star Ford accounting folks charged my card again. I instructed Travis Doyle not to contact me until he got the situation under control. So now I'm trying to find out how to get my car repaired their while I really want to take it to Park Cities Ford but it further away and I need Five Star Ford to fix all the issues they have caused to my car without me paying ANYTHING ADDITIONAL. More

Danny is a class act sales representative not over bearing or pushy. He will do his best to get you the best deal. Always working with the customers best interest at heart. Treats everyone like family bearing or pushy. He will do his best to get you the best deal. Always working with the customers best interest at heart. Treats everyone like family and is always available for a call.We have been buying cars from Danny since the 90's to date for our entire family and extended family. He is like family and is very personal with his clients. He will help you find what you want even if it means getting vehicles from another dealers inventory. A+++ guy who is going to fight for what you want. We will continue to buy used and new cars from Danny with our family until he decides to retire. More

i was very pleased. alex was very prompt with his reply. he replied with the information i requested. it was very helpful. thank you so much! he replied with the information i requested. it was very helpful. thank you so much! More

I paid a visit to this dealership on 5/1/21 and was greeted by Eric G. We discussed options and he presented me with a car that was on the showroom floor. He introduced me to his manager Reuben K and h greeted by Eric G. We discussed options and he presented me with a car that was on the showroom floor. He introduced me to his manager Reuben K and he was demonstrated he was eager for business. After thinking about it, I did not want to proceed. I then received a follow up call from Eric on Monday 5/3 and he presented me with a different option which I was interested in. We exchanged several emails regarding the option he presented and I provided him with information he needed and I agreed that I would come to see the car and test drive it on 5/5. I came there on 5/5 about 2:45pm. Eric said he was going to get the key. 10 minutes or so passed and he came back and said the car was not there and that it was given as a loaner to someone and he was trying to find the ETA of the car. Then said he knew I wasn't going to be happy so passed the buck to his manager Reuben K. Mr Rueben then came over and apologised and asked if there was another car I'd like to see. I informed him this was a bad way of doing business, wasting my time with all the emails, calls and coming the distance I came to test drive and potentially go through with the lease. Questions: 1) If Eric already knew I was coming, why would he not ensure the car was available? It wasn't sold. 2) Why would Eric or Rueben not present alternatives to me in this situation, rather than asking me if there was another car I'd like to see. I don't know their inventory. Thats their job. 3) Why waste my time and think that its ok? I would definitely NOT RECOMMEND this place and suggest you think twice before you waste your time with this company. More