Sam Pack's Five Star Ford Carrollton

I’ve purchased two vehicles here and Rey Mendoza sold me both. He’s a great asset to five star!! I tell all my friends about this location and I tell them to ask for Rey! both. He’s a great asset to five star!! I tell all my friends about this location and I tell them to ask for Rey! More

I contacted Clay Young, as I have for the past 7 years, to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details w to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details with me. More

I had the best experience buying a car from out of state. The main reason would be the sales rep, David Baldovin. He was one of the best reps I've ever dealt with purchasing anything. He is a true profession The main reason would be the sales rep, David Baldovin. He was one of the best reps I've ever dealt with purchasing anything. He is a true professional and a great person. I would recommend asking for him anytime you're at Sam Pack's Five Star Ford in Carrollton. The finance team was also great, but David deserves a raise. More

Great experience! 2nd time to buy car with Oleg. Everybody super to deal with. Everybody super to deal with. More

David Baldovin was so helpful and efficient. No matter how many questions I asked he always answered with a smile. how many questions I asked he always answered with a smile. More

First time buying at this dealership, won't be the last. Frank is an amazing salesman, great service from first contact all the way through the sale. Amazing dealership and team great experience. 5 stars Frank is an amazing salesman, great service from first contact all the way through the sale. Amazing dealership and team great experience. 5 stars all around. Thank you all More

Frank Goswick was so incredibly helpful! We drove 3 hours because we felt this was the right deal for us. We'll definitely be repeat customers! because we felt this was the right deal for us. We'll definitely be repeat customers! More

Clay Young is a very professional and kind person, he is always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar More

This was our first experience with 5-Star Ford in Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience w Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience with our salesperson, Alex Ruvalcaba, everybody worked hard to ensure we were happy with our purchase, none more than Alexandra Benvenuto. I cannot give the dealership 5 stars, because our salesperson, Alex Ruvalcaba, was far too typical of a car salesman. Once the sell was complete, Alex was no longer interested in taking care of our concerns. We purchased a 5 year old truck that was a certified pre-owned vehicle. After getting the truck home, we discovered a variety of issues that needed to be addressed, some more significant than others, but all of which should have been caught and addressed as part of the nearly 200 point inspection that should have taken place. Mr. Ruvalcaba treated the purchase like we bought a piece of junk off some tote-the-note lot rather than taking care of us, going on to complain that we were "mad at him" for things that weren't his fault. I had to explain to him, as if to a child, that I wasn't mad at him, but that he was my single point of contact and should be handling things differently. Fortunately, Alex Benvenuto picked up the ball and addressed all the issues and concerns we had without question. She sent a driver across D/FW to pick up the truck while I was at work, got all the issues addressed, and had the truck back to me by the end of the day. Thank you, Mrs. Benvenuto! Later, I found a couple of other issues; nothing major, but the kind of things that should have been fixed in advance. I contacted Dennis White, Mr. Ruvalcaba's sales manager, who had been pulled into this earlier in the process. Mr. White made arrangements to have the issues fixed, so I took the truck to have the items addressed. I give Mr. White 4/5 stars, because he never spoke to me while I was there, never apologized for the issues - never even personally acknowledged I was there. I assume this is part of the ridiculous hierarchy of car sales where people like him don't have to talk to customers - just one of the reasons I hate buying a vehicle. That said, he arranged for the issues to be resolved, and in the end, that is what I wanted. All in all, I am very pleased with the price of the truck we purchased. We looked everywhere, and in the midst of the chip shortage, Sam Pack had that hidden treasure for the right price. Ultimately, the service was good, but not excellent. There were standouts in customer care such as Mrs. Benvenuto as well as those that seem to not care at all, such as Mr. Ruvalcaba. I would definitely recommend purchasing from this dealership, and I would recommend the internet sales experience. However, I, personally, will not deal with Mr. Ruvalcaba again and suggest working with other professionals at the dealership if you want a better experience. On another note, I feel I should call out Mr. Trey Russell. In the midst of my frustrating interactions with our salesperson, I left a less than stellar review through another site. Mr. Russell left a message apologizing with instructions for how to reach out to him via email. I did so, and never heard from him. Mr. Russell, that message "looks" great when you leave it as a response, but does little when you never follow through. More