Sam Pack's Five Star Ford Carrollton

Danny was awesome as always. I have bought several cars here and am always happy. Thank you guys for the great service. here and am always happy. Thank you guys for the great service. More

Misrepresenting the vehicle I purchased. Stated it had Range Rover extended warranty it didn’t. State it had the start/stop engine it didn’t. Now I’m waiting on my taxes to be paid in w hitch I requested Range Rover extended warranty it didn’t. State it had the start/stop engine it didn’t. Now I’m waiting on my taxes to be paid in w hitch I requested it to be overnight it didn’t More

Had found the car there and called and had a very helpful sales person. It ran into the weekend and of course they raised the price. When I called the last time to work out logistics as we needed car deliver sales person. It ran into the weekend and of course they raised the price. When I called the last time to work out logistics as we needed car delivered. The price went up again. Used car guy would not honor price when we inquired about it. A pathetic way to do business and the excuse was they were following the market. Dealers that do this are hurting them selves and customers. People dumb enough jumping into a deal where the vehicle is over price when the market gets back to right they won’t be able to trade out of it they will be so upside down on what they have. A cheesy business practice. So I saw nothing wrong with the salesman he was a good guy caught in the middle. The sales mgr is why people hates car salesman.. willing to be your best friend till they ain’t. More

Danny was very patient and committed to understanding our vehicle needs. Highly recommend his expertise. vehicle needs. Highly recommend his expertise. More

2nd purchase over the phone; F-150 from Rocky and Trey. From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. J From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. Jerry Reynolds sure is a wealth of positive information. Well worth the time to read and listen. More

Loved working with Danny! Awesome service and awesome dealership! We will definitely be repeat customers.❤️ dealership! We will definitely be repeat customers.❤️ More

We've bought our last several vehicles at this dealership over the years and each time the experience has been exceptional. Our latest purchase was a 2021 F150 XLT. Our sales advisor, Jared Wingard, was a over the years and each time the experience has been exceptional. Our latest purchase was a 2021 F150 XLT. Our sales advisor, Jared Wingard, was a pleasure to work with and he made sure we knew everything needed to enjoy our new truck. We'll be back! More

There are no words that I can express on how happy I am with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was specta with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was spectacular I cannot be anymore happier with my purchase. I also cannot forget the finance guy who helped me as well, his professionalism, friendliness, and his personality made the whole process very painless. Sam Pack 5 Star Ford will be one of my top 5 dealerships I will be returning too for my future vehicle purchases. More

missed david but got rocky wall to help out. found the f150 i wanted nd put a deposit down. rocky was great to work with. f150 i wanted nd put a deposit down. rocky was great to work with. More

We just purchased a very beautiful Smoked Quartz F150 FX4 King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really wanted another Raptor but as their are none available at present (which I was very discouraged by) but Terry got a instant feel for what might cheer me up and with little a due, lead me right to a truck that was really everything I was looking for and more. The sound system in this truck as well as the new integrated control and entertainment systems are really a marvel to behold. The interior is really amazing with the highest level of features and options available. All I can say is Wow! The purchase and Finance department at this location are also very easy to work with and made the whole process very smooth. Also instead of a huge stack of papers all the documents are given on a convenient flash drive. Also of Special note Alexandra Benvenuto and Joseph Walker in the accessories and customization Department are really great to work with. They can get your new vehicle set up just how you want it. We are very pleased with the staff here at this location as this is the third truck we have purchased here. We will definitely be back for the next Ford we need. Thanks everyone! More