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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,668 reviews

January 26, 2022

Excellent service 100% recommended and very good prices very good service that they gave me thank you More

by Jose.rmirez901
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Sam Pack's Five Star Ford Carrollton responded

Hello Jose.rmirez901, On behalf of Austin and the Five Star Ford Carrollton sales team, thank you for shopping at our dealership. To help you fully enjoy your new Ford, we welcome you to stop by or call us any time you need our advice. Customer care and satisfaction remain one of our priorities. Please stay in touch. Best Regards, Trey Russell, General Manager

January 25, 2022

Very nice dealership. The people were very polite and generous. Made buying my first car very easy. More

by Mustang2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your first car purchase, Mustang2021! We look forward to hearing from you at 972-242-6415 whenever you have technical or care questions. Thank you for sharing your feedback. Best Regards, Trey Russell, General Manager

January 16, 2022

I had a wonderful time buying my 2020 F150 Lead Foot, badass truck in August 2020. It went very smooth with RJ, the sales Mgr. and longtime Cowboy fan, like me. He gets his people started. Then RJ gl More

by jposton10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Sam Pack's Five Star Ford Carrollton responded

Jposton10, On behalf of our sales team, thank you very much for your detailed shopping experience at Five Star Ford Carrollton! We continue to be available for your truck questions at 972-242-6415. Don't hesitate to stop by or give us a call when you need our technical or care advice. We want you to fully enjoy your Ford for years. Thank you again, Trey Russell, General Manager

January 06, 2022

This dealership was honest and straightforward with pricing. No hidden fees, no "addendum" upcharge--even in this market when other dealerships in the area are adding market value increases to MSRP. Lo More

by bradvane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Sam Pack's Five Star Ford Carrollton responded

Bradvane, Congratulations on your new vehicle from Five Star Ford Carrollton. We want you and your wife to feel welcomed and informed every time you visit. Jared and I are available at 972-242-6415 any time you have vehicle questions. We want to help you both fully enjoy your ride. Thank you, Trey Russell, General Manager

December 31, 2021

Clean , perfect location of the highway , and everyone you meet is friendly . My sales consultant Jared Wingard is very helpfull on find the exact car you want. More

by tomletson1516
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sam Pack's Five Star Ford Carrollton responded

Hello tomleston1516, Congratulations on your new vehicle from Five Star Ford Carrollton. Jared and I want to make certain you fully understand the technology in your vehicle. Stop by or give either of us a call at 972-242-6415 any time. We are here to make certain you enjoy your ride. Thank you, Trey Russell, General Manager

December 16, 2021

I had a very stressful situation where I needed a car immediately and Derek was incredibly reliable, honest and resourceful. I came in somewhat close minded, having driven the same car model twice and wa More

by Lararosemirgorod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Wallets
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Lararosemirgorod, and welcome to Five Star Ford Carrollton. Your feedback and recognition of Derek are great and we want to continue helping you know the Ford brand. Reach us any time at 972-242-6415. We are here to help you fully enjoy your vehicle. Thank you and happy holidays, Trey Russell, General Manager

December 12, 2021

I visited my Ford dealer to service my vehicle and to discuss a sale/trade. Also, discussed was damage to my car and windshield. The dealership rep, Jared Wingard, was knowledgeable, fair and especiall More

by terry.brawand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Saverald
Dec 13, 2021 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Terry, for stopping by Five Star Ford Carrollton. Jared and I want to continue sharing our knowledge. Reach either of us at 972-242-6415. Happy Holidays, Trey Russell, General Manager

December 11, 2021

My wife and I just bought a 2021 Expedition MAX. Danny Forsee has been our salesperson for many years and we continue to buy from Danny because he’s honest, professional and a pleasure to work with. Thank More

by Jennifer Q
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Jennifer! We were excited to see you again at Five Star Ford Carrollton. Helping you fully enjoy your Expedition is our goal. Don't hesitate to stop by or give us a call at 972-242-6415 any time you have vehicle questions. Thank you so much for your loyalty! Happy Holidays, Trey Russell, General Manager

December 10, 2021

I have bought 6 cars from Danny through the years and he has always treated me right! He has my business for life! More

by cbmaniloff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Sam Pack's Five Star Ford Carrollton responded

Cbmaniloff, Thank you for each and every one of your purchases from Danny Forsee and Five Star Ford Carrollton. Your loyalty means a lot to all of us at Sam Pack's. We hope to make this your most enjoyable auto yet. Please reach us at 972-242-6415 any time. Happy Holidays, Trey Russell, General Manager

November 23, 2021

my wife and myself bought her a new ford fiesta and a 2020 f250 for me we have bought a total of 6 cars and trucks from this dealer ship the f250 is still under warranty. it wont start there is something More

by cliff
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Cunningham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Sam Pack's Five Star Ford Carrollton responded

Hello Mr. Wynn, Thank you for the opportunity to invite you back to the dealership to address the issues with your truck. If Clay or I can be of further assistance, please do not hesitate to contact either of us at 972-446-5000. We value your loyalty and the chance to continue helping with your vehicle needs. Sincerely, Drew Crysdale, Service Director

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