Sam Pack's Five Star Ford Carrollton

Coach coordinated service call for our F450. Eric kept us informed. Thank you for prompt attention to the problems. Eric kept us informed. Thank you for prompt attention to the problems. More

We had a great experience buying and trading! Everyone is so friendly, helpful, and honest. The great communication between all the staff and customers made working with everyone enjoyable. Everyone is so friendly, helpful, and honest. The great communication between all the staff and customers made working with everyone enjoyable. More

I have purchased and sold approximately 50 vehicles through Sam Pack Ford dealerships over the past several decades, both personally and through companies I own. Additionally, I have assisted family me through Sam Pack Ford dealerships over the past several decades, both personally and through companies I own. Additionally, I have assisted family members, friends, and employees in negotiating and purchasing at least that many more vehicles. Over my lifetime, I have owned hundreds of automobiles and have been an avid collector of exotic and classic cars and motorcycles for many years. In December 2025, I contacted the leasing department to arrange a new truck for one of my companies and spoke with Kelly Mitchell. He confirmed receipt of my application, recorded the stock number of the vehicle I wished to lease, and acknowledged that timing was critical. He assured me he would review the application and respond promptly. I did not receive any follow-up. Three months later, he began contacting me repeatedly, stating that he had my application and needed guidance on how to proceed. By then, I had already purchased the truck from another Ford dealership in December. Since that time, I have acquired an additional ten vehicles elsewhere. Prior to COVID, this dealership consistently delivered professional and knowledgeable service. However, in recent years, I have encountered repeated concerns regarding professionalism and competency within both sales and finance, which led me to avoid the location. This most recent incident—along with a similar experience involving Fleet salesperson Jorge Guerra and Fleet Manager Alan Rosner, who made disparaging remarks about me to a client I referred—has solidified my decision to no longer conduct business with Sam Pack dealerships. This is particularly disappointing because Sam Pack and his son, Tom Pack, have long appeared to be capable and reputable owner-operators. Unfortunately, the performance and conduct of certain personnel in recent years have eroded the goodwill and reputation they worked hard to establish. More

Outstanding dealership in professionalism and dedication to serving customers. I highly recommend working with Mekhail Yacoub. He worked hard to find the car I wanted and securing a great deal. Even aft to serving customers. I highly recommend working with Mekhail Yacoub. He worked hard to find the car I wanted and securing a great deal. Even after that, he spent a full week to get me the exact color I wanted. Excellent service all around, full marks from me, thank you! More

SP5SF of Carrollton is hands down the BEST! ! We had our car in the service department for a recall and Eric set us up with a loaner Bronco Sport Big Ben. He consistently kept us in loop of what ! We had our car in the service department for a recall and Eric set us up with a loaner Bronco Sport Big Ben. He consistently kept us in loop of what stage my car was in. We fell in love with the Bronco Sport!! We decided we wanted to buy one for my husband. Our salesman was Frank Goswick. He truly carries the heart of 5 Star Ford. He loves what he does and it shines through. We got a Bronco Sport Outer Banks and LOVE IT!!! When I got my car back we traded it in for a Bronco Sport Big Ben!!! We can't say thank you enough to equal the gratitude we have for Frank and Mike working with us. We are still in awe of the 2 broncos we have!!!! You both truly are a blessing and our family is forever grateful!!!! We are proud to be apart of the Sam Pack 5 Star Ford of Carrollton Family!! More

Omar and David delivered service, professionalism, and transparency, making Five Star Ford car purchase effortless. transparency, making Five Star Ford car purchase effortless. More

Highly recommend Danny Forsee! Easy to work with, very knowledgeable, and great personality. He helped us rebuild and we were able to get two cars within six months. Excellent serv Easy to work with, very knowledgeable, and great personality. He helped us rebuild and we were able to get two cars within six months. Excellent service and quality vehicles. Sam Pack’s Five Star Ford truly lives up to its name — 5 stars! And More! Truly a blessing. More

Excellent full service dealership, beautiful showroom, helpful no-pressure sales staff and a wide assortment of vehicles. helpful no-pressure sales staff and a wide assortment of vehicles. More

Our salesman Rey Mendoza was absolutely great. Very personable and very professional.. overall a great experience Very personable and very professional.. overall a great experience More

Herman Bueno is the best! ! I give Herman Bueno 5 Stars! He was not pushy and very patient. He went beyond 110% to make sure my husband and I were satisfied and made the purch ! I give Herman Bueno 5 Stars! He was not pushy and very patient. He went beyond 110% to make sure my husband and I were satisfied and made the purchasing experience smooth on our New 2025 Maverick XLT. Herman Bueno, cares about his customers and he listened to the kind of Truck my husband wanted. From the time we met him from the time we left, he made sure we were 100% satisfied. I highly recommend Herman Bueno as the best saleman. If he does not have a vehicle on the car lot that your looking for, he will find you the type vehicle that your looking for. I have done business with other dealerships and my husband and I have never had this type of smooth purchasing without the salesman being pushy!! Sam Pack's Five Star Ford in Carrollton is the best. We will be back and will be sending Customers Herman Bueno's way. More