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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,637 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,637 reviews
August 12, 2024
Karla and RJ were great. I found the truck online, message to verify the availability, within minutes Karla messaged me back and sent a walk around video of the truck. I then I found the truck online, message to verify the availability, within minutes Karla messaged me back and sent a walk around video of the truck. I then drove into the dealership and was greeted quickly. Got paperwork done fast and was out the door in the new truck. Second purchase from this dealer and very satisfied. More
by jonpricetx
August 09, 2024
Eddie was so helpful through the whole process and made buying my mom a car such an easy hassle-free experience. Will definitely be returning to 5 Star Ford and specifically Eddie if I am able to in the fu buying my mom a car such an easy hassle-free experience. Will definitely be returning to 5 Star Ford and specifically Eddie if I am able to in the future. More
by Jesus G
Employees Worked With
Eddie Ayala
August 04, 2024
Alex and David did a great job seeing that all my needs were met. Thank you were met. Thank you More
by botkind12
August 03, 2024
Very courteous, good inventory, efficient closing paperwork, our salesperson was very helpful and patient with my numerous questions, gave us a reasonable trade In value. Over all a very pleasant ca paperwork, our salesperson was very helpful and patient with my numerous questions, gave us a reasonable trade In value. Over all a very pleasant car buying experience More
by dvmwheeler
Employees Worked With
Other Employees :
Tommy Ly, Christie the receptionist
August 02, 2024
Maddie understood my needs and was up to the challenge. She worked hard to help me get my mother the car she could afford. She was amazing to work with! She worked hard to help me get my mother the car she could afford. She was amazing to work with! More
by britroge813
Employees Worked With
August 02, 2024
Really easy to work with, not pushy at all, helped out quickly, helped out with all my questions and requests. She made the over experience less stressful and enjoyable quickly, helped out with all my questions and requests. She made the over experience less stressful and enjoyable More
by Chad H
Employees Worked With
August 02, 2024
Excellent experience overall. Our salesperson was very attentive, knew the product well and was very helpful. The negotiations were fair and easy and most importantly quick and th Our salesperson was very attentive, knew the product well and was very helpful. The negotiations were fair and easy and most importantly quick and the finance process was a breeze. Finally, a day after bringing the vehicle home we had a question about a function. We texted our sales person and he responded right away with the answer. He definitely exceeded our expectations. While we tend to keep our vehicles for a long time, when we or anyone we know are in the market for a vehicle we'll definitely send them to David Baldovin! More
by jessica.soqui
August 02, 2024
Danny Foresee is excellent to work with, and we have been buying vehicles from him at 5 Star for almost 30 years. We continue to return because Danny is the best at finding the exact vehicle you want, new o buying vehicles from him at 5 Star for almost 30 years. We continue to return because Danny is the best at finding the exact vehicle you want, new or used. He is honest, trustworthy and extremely knowledgeable. He is hands-on and makes certain the entire process runs smoothly. The atmosphere at 5 Star is friendly and professional. We have always been pleased. . More
by bnelms11
Employees Worked With
Danny Forsee
August 02, 2024
Dealership was Great. Seth was quick to answer all my questions and very knowledgable. He got me what I needed quickly with no xx. I’m grateful to have connected with him Seth was quick to answer all my questions and very knowledgable. He got me what I needed quickly with no xx. I’m grateful to have connected with him and will be calling him again for my next vehicle. More
by Luke Lofland
August 02, 2024
Great people all around. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. More
by will jackson
