Sam Pack's Five Star Ford Carrollton

There are no words that I can express on how happy I am with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was specta with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was spectacular I cannot be anymore happier with my purchase. I also cannot forget the finance guy who helped me as well, his professionalism, friendliness, and his personality made the whole process very painless. Sam Pack 5 Star Ford will be one of my top 5 dealerships I will be returning too for my future vehicle purchases. More

missed david but got rocky wall to help out. found the f150 i wanted nd put a deposit down. rocky was great to work with. f150 i wanted nd put a deposit down. rocky was great to work with. More

We just purchased a very beautiful Smoked Quartz F150 FX4 King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really wanted another Raptor but as their are none available at present (which I was very discouraged by) but Terry got a instant feel for what might cheer me up and with little a due, lead me right to a truck that was really everything I was looking for and more. The sound system in this truck as well as the new integrated control and entertainment systems are really a marvel to behold. The interior is really amazing with the highest level of features and options available. All I can say is Wow! The purchase and Finance department at this location are also very easy to work with and made the whole process very smooth. Also instead of a huge stack of papers all the documents are given on a convenient flash drive. Also of Special note Alexandra Benvenuto and Joseph Walker in the accessories and customization Department are really great to work with. They can get your new vehicle set up just how you want it. We are very pleased with the staff here at this location as this is the third truck we have purchased here. We will definitely be back for the next Ford we need. Thanks everyone! More

This Dealership is Amazing. The excellent customer service and warm atmosphere provides a comfortable place for a great car buying experience . This is a dealership that understands how to treat a cus service and warm atmosphere provides a comfortable place for a great car buying experience . This is a dealership that understands how to treat a customer. More

Best car buying experience Ever! Oleg was a true professional and helped finalize the deal. I love the truck and the dealership was fantastic. If you need a new or used car please go see Oleg. I wen professional and helped finalize the deal. I love the truck and the dealership was fantastic. If you need a new or used car please go see Oleg. I went to several dealerships that left me needing a better experience and Oleg provided me with what I needed. More

As always Kenneth Faircloth took excellent care of my vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue wit vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue with Sam Pack Carrollton nor Kenneth. Keep up the good work. More

I was at another dealership reading reviews, while waiting on the salesman to come back. Sam Pack Ford Carrollton reviews are spot on. I looked at salesman’s reviews and chose two. David Baldovin was waiting on the salesman to come back. Sam Pack Ford Carrollton reviews are spot on. I looked at salesman’s reviews and chose two. David Baldovin was just retuning from lunch and did not hesitate to help us. No gimmicks, no typical car sales pitch, no BS. David is an easy guy to talk too. We had a few questions he wasn’t sure on and got an answer for us. I will also say this dealership is not jacking the price up on sales because of COVID demand delays. Talked to another customer and the same thing happened to him. Previous dealership was inflating the price due to demand. We reached a fair deal for our expedition. Our expedition had 3,000 miles on it. After three days we found one of the door locks did not work. Dropped by and they said “That’s on us, we should have found that we are so sorry”. They asked if we had time to spare and wanted to fix it. I did meet manager Reuben Krause. Very nice guy and really cared that we had a great experience buying our vehicle. Finance Tommy Ly was through. I will say it was late and all of us were probably tiered. Tommy never missed a beat. I would only suggest to anyone reading this. Take your time through this process, it can be confusing. The values presented when negotiating the cost are presented a different way at financing. I would not hesitate to come back here. More

I’ve purchased two vehicles here and Rey Mendoza sold me both. He’s a great asset to five star!! I tell all my friends about this location and I tell them to ask for Rey! both. He’s a great asset to five star!! I tell all my friends about this location and I tell them to ask for Rey! More

I contacted Clay Young, as I have for the past 7 years, to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details w to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details with me. More