Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,654 reviews
February 02, 2022
The whole team from sales to finance were very pleasant and easy to talk to. They went out of their way to make our experience worthwhile. They were very honest and upfront about everything. Very friendly and easy to talk to. They went out of their way to make our experience worthwhile. They were very honest and upfront about everything. Very friendly and courteous. Great service from Chip, Alexandria and Sal. We will definitely be back when the time arrives. More
by Jeff
Employees Worked With
Roderick Adair in sales Alexandria in accessories and Sal in finance
February 01, 2022
Austin was very friendly and helpful when I purchased my new Explorer. He even helped me order heavy duty floor mats and change my toll tag for my new vehicle. I will definitely recommend him to my friends. new Explorer. He even helped me order heavy duty floor mats and change my toll tag for my new vehicle. I will definitely recommend him to my friends. More
by Pam Wright
Employees Worked With
February 01, 2022
Austin helped me find a car and it was absolutely perfect for me and my 3 daughters! He made sure I didn't settle until I got what I wanted. He even brought me my new car! I definitely recommend going here a for me and my 3 daughters! He made sure I didn't settle until I got what I wanted. He even brought me my new car! I definitely recommend going here and make sure you ask for Austin Moore!!! More
by Jrska1189
Employees Worked With
February 01, 2022
Five Star Ford, and Austin Moore made my buying experience so easy. Helping with what was best for our family situation. He has kept in contact with us to make sure we have pleased and we have our experience so easy. Helping with what was best for our family situation. He has kept in contact with us to make sure we have pleased and we have our new Explorer it has been a perfect fit for us. Austin is a wonderful sale person. Sam Pack thank you for keeping such a great sales force. More
by moore doug
Employees Worked With
January 30, 2022
My experience with purchasing my 2020 Ford Edge was very easy. Austin Moore was very knowledgeable about the car and made it easy for me to understand the functions of the car. He went above and beyond to easy. Austin Moore was very knowledgeable about the car and made it easy for me to understand the functions of the car. He went above and beyond to make sure I got the car I wanted, the color I wanted and with a monthly payment I needed. He also delivered the car to my residence. I am very thrilled with the vehicle I now have and will recommend Austin Moore and Sam Pack Five Star Ford Carrollton to other friends and family who are looking to purchase a vehicle. More
by kathyboltin
Employees Worked With
January 29, 2022
I called Austin on a Friday about helping my nephew find a certain car he wanted. My nephew contacted him on Monday by Tuesday afternoon Austin had found a car and arranged a test drive. My nephew picked up a certain car he wanted. My nephew contacted him on Monday by Tuesday afternoon Austin had found a car and arranged a test drive. My nephew picked up his new mustang the next Monday. Austin treated my nephew so good. I am so happy for him and so pleased with the customer service Austin provided him. Thanks Austin for taking care of my nephew. More
by Happy Aunt
Employees Worked With
January 26, 2022
Excellent service 100% recommended and very good prices very good service that they gave me thank you very good service that they gave me thank you More
by Jose.rmirez901
Employees Worked With
January 25, 2022
Very nice dealership. The people were very polite and generous. Made buying my first car very easy. generous. Made buying my first car very easy. More
by Mustang2021
Employees Worked With
January 16, 2022
I had a wonderful time buying my 2020 F150 Lead Foot, badass truck in August 2020. It went very smooth with RJ, the sales Mgr. and longtime Cowboy fan, like me. He gets his people started. Then RJ gl badass truck in August 2020. It went very smooth with RJ, the sales Mgr. and longtime Cowboy fan, like me. He gets his people started. Then RJ glided me over to the Dude, the Big Easy Salesman, Jared Wingard. He is smooth and cool and pressureless. He then rolled me to financial guru Mike Pisarik, the Okie, like me, and he was personable and efficient! So, I was elated, I had my brand new truck! How could it get better? Well, like dessert, the lovely Alexandra suddenly appeared . She desired to “make it MY Truck”. She helped personalize it for me with cool assessories that just seemed necessary. And today? I still love this truck! Now remember, as my late Dad, the original JP, used to say, “there ain’t nuthin free in this world!” For them to help me, I had to help them with 1. Great credit 2. Great attitude 3. Have enough money to not worry about it. You can’t take it with when your times up. It was a great place to buy a vehicle for me! More
by jposton10
Employees Worked With
January 06, 2022
This dealership was honest and straightforward with pricing. No hidden fees, no "addendum" upcharge--even in this market when other dealerships in the area are adding market value increases to MSRP. Lo pricing. No hidden fees, no "addendum" upcharge--even in this market when other dealerships in the area are adding market value increases to MSRP. Low pressure. Knowledgeable sales staff. My wife felt comfortable at this dealership right away. Best experience we've had car shopping in a long time. Jared Wingard was excellent. More
by bradvane
Employees Worked With
