Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,668 reviews
June 21, 2022
Thank you so much Austin Moore great customer service,and for making our purchase of our new truck experience easier Love our new ram truck … you got a happy customer ……,definitely coming back for my daug for making our purchase of our new truck experience easier Love our new ram truck … you got a happy customer ……,definitely coming back for my daughter’s next car … More
by veronica.gtz77
Employees Worked With
June 17, 2022
Very happy with my visit. Very welcoming and very precise. I would recommend to anyone. Very welcoming and very precise. I would recommend to anyone. More
by Dawn Harnage
Employees Worked With
June 13, 2022
Trey has always been willing to bend over backwards to make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher More
by Topherroach7
May 26, 2022
David Baldovin helped us find the right car for the right price. Great customer service! price. Great customer service! More
by Kathy M
Employees Worked With
May 24, 2022
Straightforward, uncomplicated experience without anything hidden. Reuben Krause and David Baldovin took good care of me with continued updates and actual facts along the way. And it was a long way! anything hidden. Reuben Krause and David Baldovin took good care of me with continued updates and actual facts along the way. And it was a long way! In times where "Fair Market Adjustments" are prevalent and other dealers refuse to honor the Ford Partner Recognition Program, it was a simple choice to go with Sam Pack's Carrollton crew. Ordered in December 21, built in April 22, shipped and delivered in May 22. Pricing was honored as it was discussed back in Dec 21. Given the supply chain issues and unpredictable milestones throughout a special ordering process in these times, I was glad I returned as a second time buyer to them. Reuben/David: Thank you! More
by db
May 21, 2022
Great experience overall ! Austin was a pleasure to work with. Great deal and professional . Would recommend to anyone Austin was a pleasure to work with. Great deal and professional . Would recommend to anyone More
by Bryanmartin307
Employees Worked With
May 03, 2022
Awesome experience could not aks for a better deal thank you for your excellent service you for your excellent service More
by Chrismac52788
Employees Worked With
April 30, 2022
Austin was a fantastic salesman to work with. He brought my car to me, immediately had me sit in it and promptly explained all the cool features. He was excited and personable and made the usuall He brought my car to me, immediately had me sit in it and promptly explained all the cool features. He was excited and personable and made the usually taxing buying experience downright enjoyable! I would recommend him to anyone in need of finding their dream car! More
by emcowan44
Employees Worked With
April 28, 2022
Austin was great, amazing customer service. By far the quickest and easiest vehicle purchase ever! By far the quickest and easiest vehicle purchase ever! More
by Diana Saenz
