Sam Pack's Five Star Ford Carrollton

I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

I appreciate the whole team at Sam Pack's in Carrollton. I have purchased 4 vehicles from them and as long as I remain in the metroplex I don't see that changing! I have purchased 4 vehicles from them and as long as I remain in the metroplex I don't see that changing! More

Ordered a Bronco with Five Star Ford Carrollton, David Baldovin was on top of my order. Always reaching out and communicating with me every step of the way. Thanks again David Baldovin, I will be sending Baldovin was on top of my order. Always reaching out and communicating with me every step of the way. Thanks again David Baldovin, I will be sending others your way! More

2 weeks ago, David Baldovin assisted my husband and I with the purchase of our new Ford 150 truck. All of the details were pretty much worked out on Wednesday and we were able to finalize everything aft with the purchase of our new Ford 150 truck. All of the details were pretty much worked out on Wednesday and we were able to finalize everything after work on Friday. David kept us informed and updated throughout the process. Everyone at Sam Pack's Ford in Carrollton was extremely nice and helpful. I would highly recommend visiting Sam Pack's Ford! More

I appreciate everything Jared did for me. He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered my text messages even when he wasn't even working. We went through six different trucks and I was about to just throw in the towel when Jared somehow found a truck in the loaner program. It was everything I was looking for and he made it the right price. I'll forgive the miles. I really appreciate Jared's determination and resourcefulness. I came in looking for a Bronco for my girlfriend and left with a (mostly) brand-new F-150 FX-4. At the end of the purchase of the F-150, I was approached by Alexandra Benvenuto, the Accessory Director. Most of the things she asked me about I didn't want or need at this moment. But, just like Jared, she didn't give up and she wasn't pushy. At the end of her sales presentation, I bought a new antenna from her. On our way inside, I started asking her questions and asked her if they sell tint. She said she forgot to ask me about that. I ended up buying some tint from her as well. She was great! Lastly, I came in the next day to get the tint and antenna installed. Though it took me a while to get someone on the phone, I showed up for an 11 o'clock appointment. My representative, Drew Crysdale, got me checked in for the shuttle service. My only real complaints was how long it took for the shuttle service to get back from dropping the last customer off. Both of the drivers left at 10:55 a.m. and the next one back wouldn't arrive until 11:45 a.m. By the time I got back to work, Drew called me and told me my truck was finished. He then told me he would have someone ready outside of work when I am finished for the day, which was 2:30 p.m. I walked to the entrance of my work at 2:29 p.m., but I didn't see anyone. I waited for 5 minutes and then left to go continue working. 25 minutes later the driver calls me and tells me he is lost. But, I went outside and he just drifted to the next building right next to my own. We got back to the dealership pretty fast from there. When I got there, I went out to my truck to inspect the work and I didn't think the tint was dark enough. I'm not sure if it was my fault of Alexandra's, but I asked Drew if there was anything darker. He told me there was something called, "Legal Limo." Drew was patient and had his installer rip out the tint they just installed and then installed new "Legal Limo" tint. Unfortunately, everything was finished and I was walking out of the dealership at 6 p.m. That was a long day! In the end, I would HIGHLY recommend Jared. He will be getting more business from my girlfriend whenever she decides that she is in the position to buy that Bronco from you. Thank you for helping me out. Thank you for your hospitality, patience, knowledge and salesmanship. Jared is many levels above any sales associate I have ever worked with. Sam Pack 5-Star Ford is lucky to have him! Keep up the good work! Thank you Jared! More

David Baldovin went above and beyond all our expectations. He keep us fully informed on our order progress and was a true professional all the way through delivery. Highly recommend him and look expectations. He keep us fully informed on our order progress and was a true professional all the way through delivery. Highly recommend him and look forward to doing business in the future. More

They resolved the issue concerning the second key to the vehicle I purchased and am now completely satisfied. vehicle I purchased and am now completely satisfied. More

Friendly sales people, legitimate no-pressure financing dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was to find a dealership that doesn’t play games and just has excellent customer relations. More

He’s is awesome! He went above and beyond for us, and accommodated everything we needed and then some! He’s a a super great guy and I would recommend him to anybody l He went above and beyond for us, and accommodated everything we needed and then some! He’s a a super great guy and I would recommend him to anybody looking for an awesome, helpful human!!! Thank you Mr Wallets More