Sam Pack's Five Star Ford Carrollton

Austin was a great salesman from start to finish. I can’t thank him enough for what he did. He did exactly what he said he was going to do from day one and follow through with me every step of the wa I can’t thank him enough for what he did. He did exactly what he said he was going to do from day one and follow through with me every step of the way. Not only did you get me exactly what I needed, but he was very professional, and he earned my business for my LE agency from this day on. More

Austin is a great guy he has an appreciations for older/vintage automobiles. He took the time to send me pictures and have the F250 truck cleaned up before having me drive 45 minutes to the site. Aft older/vintage automobiles. He took the time to send me pictures and have the F250 truck cleaned up before having me drive 45 minutes to the site. After test driving the truck I had a couple concerns he gave me his word he would take care of it and he did. He was a man of his word and in my book that deserves to be acknowledged. I will refer him to anyone great job my brother I appreciate your professionalism. He also drove my truck to me that was truly appreciative. More

I had a great experience dealing with Jared on the purchase of a new Ford pickup. There was no pressure, no bothersome emails or texts, and no face-to-face with the sales manager; just a straight forw purchase of a new Ford pickup. There was no pressure, no bothersome emails or texts, and no face-to-face with the sales manager; just a straight forward transaction. Very pleased with my purchase. More

My 2005 Ford Explorer SportTrac started going downhill in March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used Sam Pack for the last 3 years and always says great thinks so I decided to give them a call. I was put in touch with Terry Smith. Terry was the only dealer out of the dozens I contacted who mentioned and recommended ordering a vehicle. He explained the whole process and that is what we decided to do. It was a very simple process and Terry was upfront with everything, which I greatly appreciated! While the estimate arrival was 8-14 weeks, unfortunately it took 8 months with no fault to the dealership. In that 8 months, Terry would call me at least twice a month for updates even if there wasn’t anything new and was always extremely responsive if I had any questions. When the vehicle was in transit, Terry would provide me with weekly updates. I couldn’t be happier with my new Ford Ranger and the experience going through Sam Pack. I highly recommend Terry Smith for your next Ford vehicle and I will be sending anybody I know his way. 10 stars!!!!! Additionally, the finance dept (Mike) at Sam Pack was great. I’m a first time buyer and I didn’t feel stressed or pressured at all. Sam Pack knows how to get it done! More

David Baldovin was very personable and did an outstanding job keeping me informed and answering all my questions through out the process of purchasing my new King Ranch. job keeping me informed and answering all my questions through out the process of purchasing my new King Ranch. More

Very friendly and professional. Would highly recommend Austin and Sam Pack Chevy to friends and family Would highly recommend Austin and Sam Pack Chevy to friends and family More

Everything when great. Austin went above and beyond for this car deal. They also gave the most for my trade Austin went above and beyond for this car deal. They also gave the most for my trade More

We have purchased several vehicles from Five Star Ford and have always had a great experience. Our salesman Austin Moore was a joy to work with. If I had a question Austin had the answer. Thanks Austin fo and have always had a great experience. Our salesman Austin Moore was a joy to work with. If I had a question Austin had the answer. Thanks Austin for all your help. If you need a Ford ask for Austin Moore not only is he professional knowledgeable and friendly he is a Veteran. Thank you for your service young man. More

Bought a 2018 Lincoln Navigator and not even made the first payment on it have not even had it for a month and water pump went out and will only fox if they can charge you for it. Stay clear away from th first payment on it have not even had it for a month and water pump went out and will only fox if they can charge you for it. Stay clear away from this dealership. More

Austin was so great. He explained everything thoroughly and so that I could understand it. He made the process simple, easy and fast. Austin is knowledgeable and very tho He explained everything thoroughly and so that I could understand it. He made the process simple, easy and fast. Austin is knowledgeable and very thorough 10 out of 10 would recommend and will use again. I love my new car. Thank you so much Austin. More