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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,631 reviews
September 14, 2022
Clay delivers on his promises by keeping the customer fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. More
by Johnny Hicks
Employees Worked With
August 28, 2022
He did exactly what he said he would do! Saved us money on a new purchase! Best salesman in Texas! Saved us money on a new purchase! Best salesman in Texas! More
by Mr. Greer
Employees Worked With
August 28, 2022
This is my first time purchasing a car that had to be built. David kept me updated during the entire process and kept my expectations realistic. He is great with his communication. The delivery process w built. David kept me updated during the entire process and kept my expectations realistic. He is great with his communication. The delivery process was smooth and painless. To top it off my Explorer is GORGEOUS and fun to drive. More
by Ozgurllost
August 27, 2022
Amazing transparency and communication the best service I have had at a dealership period Derek is the guy to see! I have had at a dealership period Derek is the guy to see! More
by mkfisher26
August 26, 2022
Austin Moore is the best salesman I have ever worked with. He was very patient and knowledgeable while helping find my vehicle. Very polite gentleman. Spent hours with me, patiently showing me all the b with. He was very patient and knowledgeable while helping find my vehicle. Very polite gentleman. Spent hours with me, patiently showing me all the best options for my particular situation. Keep up the good work Austin, you’re the best. More
by Greer66mel
Employees Worked With
August 24, 2022
I had a good experience with this dealership. It was a pleasure doing business with Sam Pack Five Star Chevrolet. I will definitely recommend this dealership to my friends and family. It was a pleasure doing business with Sam Pack Five Star Chevrolet. I will definitely recommend this dealership to my friends and family. More
by Greer66mel
Employees Worked With
August 10, 2022
Austin went above and beyond to help me get in a car when I was in a bind. He had everything done before I got there. All I had to do was show up and sign the paper work. Thank you so much Austin got all you I was in a bind. He had everything done before I got there. All I had to do was show up and sign the paper work. Thank you so much Austin got all your help. More
by Jordanmoseley09
Employees Worked With
August 09, 2022
Austin was awesome helping my daughter get a good reliable used vehicle that fit her just right as a first time buyer. He went above and beyond with everything I mean everything. In the end all she h reliable used vehicle that fit her just right as a first time buyer. He went above and beyond with everything I mean everything. In the end all she had to do was go and pick it up. We will be using him forever now. Thank you so much Austin More
by carolynntully
Employees Worked With
July 26, 2022
Austin Moore and Sam Pack Ford came through for us as we were looking everywhere for a new work truck. Great customer service. were looking everywhere for a new work truck. Great customer service. More
by Ryang
Employees Worked With
