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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,654 reviews
March 04, 2023
2 weeks ago, David Baldovin assisted my husband and I with the purchase of our new Ford 150 truck. All of the details were pretty much worked out on Wednesday and we were able to finalize everything aft with the purchase of our new Ford 150 truck. All of the details were pretty much worked out on Wednesday and we were able to finalize everything after work on Friday. David kept us informed and updated throughout the process. Everyone at Sam Pack's Ford in Carrollton was extremely nice and helpful. I would highly recommend visiting Sam Pack's Ford! More
by mrodneyd
March 03, 2023
I appreciate everything Jared did for me. He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered my text messages even when he wasn't even working. We went through six different trucks and I was about to just throw in the towel when Jared somehow found a truck in the loaner program. It was everything I was looking for and he made it the right price. I'll forgive the miles. I really appreciate Jared's determination and resourcefulness. I came in looking for a Bronco for my girlfriend and left with a (mostly) brand-new F-150 FX-4. At the end of the purchase of the F-150, I was approached by Alexandra Benvenuto, the Accessory Director. Most of the things she asked me about I didn't want or need at this moment. But, just like Jared, she didn't give up and she wasn't pushy. At the end of her sales presentation, I bought a new antenna from her. On our way inside, I started asking her questions and asked her if they sell tint. She said she forgot to ask me about that. I ended up buying some tint from her as well. She was great! Lastly, I came in the next day to get the tint and antenna installed. Though it took me a while to get someone on the phone, I showed up for an 11 o'clock appointment. My representative, Drew Crysdale, got me checked in for the shuttle service. My only real complaints was how long it took for the shuttle service to get back from dropping the last customer off. Both of the drivers left at 10:55 a.m. and the next one back wouldn't arrive until 11:45 a.m. By the time I got back to work, Drew called me and told me my truck was finished. He then told me he would have someone ready outside of work when I am finished for the day, which was 2:30 p.m. I walked to the entrance of my work at 2:29 p.m., but I didn't see anyone. I waited for 5 minutes and then left to go continue working. 25 minutes later the driver calls me and tells me he is lost. But, I went outside and he just drifted to the next building right next to my own. We got back to the dealership pretty fast from there. When I got there, I went out to my truck to inspect the work and I didn't think the tint was dark enough. I'm not sure if it was my fault of Alexandra's, but I asked Drew if there was anything darker. He told me there was something called, "Legal Limo." Drew was patient and had his installer rip out the tint they just installed and then installed new "Legal Limo" tint. Unfortunately, everything was finished and I was walking out of the dealership at 6 p.m. That was a long day! In the end, I would HIGHLY recommend Jared. He will be getting more business from my girlfriend whenever she decides that she is in the position to buy that Bronco from you. Thank you for helping me out. Thank you for your hospitality, patience, knowledge and salesmanship. Jared is many levels above any sales associate I have ever worked with. Sam Pack 5-Star Ford is lucky to have him! Keep up the good work! Thank you Jared! More
by tbieberly
January 27, 2023
David Baldovin went above and beyond all our expectations. He keep us fully informed on our order progress and was a true professional all the way through delivery. Highly recommend him and look expectations. He keep us fully informed on our order progress and was a true professional all the way through delivery. Highly recommend him and look forward to doing business in the future. More
by pd
Employees Worked With
January 21, 2023
Friendly sales people, legitimate no-pressure financing dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was to find a dealership that doesn’t play games and just has excellent customer relations. More
by mbHanes
January 13, 2023
He’s is awesome! He went above and beyond for us, and accommodated everything we needed and then some! He’s a a super great guy and I would recommend him to anybody l He went above and beyond for us, and accommodated everything we needed and then some! He’s a a super great guy and I would recommend him to anybody looking for an awesome, helpful human!!! Thank you Mr Wallets More
by neelygowan
January 07, 2023
Our sales rep. Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry though, you best go somewhere else. More
by judeslack29
Employees Worked With
Danny(Sales) and Christy(Front Desk)
January 07, 2023
Hello sir, I’m taking this to the top to let you know how I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil c I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil change. I pulled into the service area and no one came out, so I go inside and there was 5 people just sitting there doing nothing but I didn’t say anything. Eventually I was helped. At 5:30 my truck was finally moved. At 6:30 my service advisor came out and said we’re backed up, 1 1/2 hours later? Finally got my truck with the oil change and there was no charge. Fine, thank you but none of the other services were done, no tire pressure check, no top off of fluids and no reset of the oil status. There are back ups in this business and I understand it, but at least inform me early if there’s a problem and fulfill your service duties that are required with an oil change and don’t cut corners. More
by rdwyatt318
December 22, 2022
David Baldovin was a complete professional from the first time i talked with him till we completed the sale. We drove over 200 miles to buy our truck. I found all the employees at the dealership to be extr time i talked with him till we completed the sale. We drove over 200 miles to buy our truck. I found all the employees at the dealership to be extremely knowable and help full. Thanks for the good experience. More
by mickeyboatslowe
Employees Worked With
David Baldovin
December 08, 2022
Austin was a great and professional salesman. He made sure we received exactly what we were looking for and made the purchase process smooth and enjoyable. He went above and beyond and even held He made sure we received exactly what we were looking for and made the purchase process smooth and enjoyable. He went above and beyond and even held the van until we could iron out all the paperwork. Highly recommend. More
by sbowie
Employees Worked With
