Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,631 reviews
January 21, 2023
Friendly sales people, legitimate no-pressure financing dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was dept, and Joseph Walker was amazing in designing & ordering my leather seats and coordinating the install. Can’t say enough about how surprised I was to find a dealership that doesn’t play games and just has excellent customer relations. More
by mbHanes
January 13, 2023
He’s is awesome! He went above and beyond for us, and accommodated everything we needed and then some! He’s a a super great guy and I would recommend him to anybody l He went above and beyond for us, and accommodated everything we needed and then some! He’s a a super great guy and I would recommend him to anybody looking for an awesome, helpful human!!! Thank you Mr Wallets More
by neelygowan
January 07, 2023
Our sales rep. Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry though, you best go somewhere else. More
by judeslack29
Employees Worked With
Danny(Sales) and Christy(Front Desk)
January 07, 2023
Hello sir, I’m taking this to the top to let you know how I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil c I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil change. I pulled into the service area and no one came out, so I go inside and there was 5 people just sitting there doing nothing but I didn’t say anything. Eventually I was helped. At 5:30 my truck was finally moved. At 6:30 my service advisor came out and said we’re backed up, 1 1/2 hours later? Finally got my truck with the oil change and there was no charge. Fine, thank you but none of the other services were done, no tire pressure check, no top off of fluids and no reset of the oil status. There are back ups in this business and I understand it, but at least inform me early if there’s a problem and fulfill your service duties that are required with an oil change and don’t cut corners. More
by rdwyatt318
December 22, 2022
David Baldovin was a complete professional from the first time i talked with him till we completed the sale. We drove over 200 miles to buy our truck. I found all the employees at the dealership to be extr time i talked with him till we completed the sale. We drove over 200 miles to buy our truck. I found all the employees at the dealership to be extremely knowable and help full. Thanks for the good experience. More
by mickeyboatslowe
Employees Worked With
David Baldovin
December 08, 2022
Austin was a great and professional salesman. He made sure we received exactly what we were looking for and made the purchase process smooth and enjoyable. He went above and beyond and even held He made sure we received exactly what we were looking for and made the purchase process smooth and enjoyable. He went above and beyond and even held the van until we could iron out all the paperwork. Highly recommend. More
by sbowie
Employees Worked With
November 29, 2022
Austin was a great salesman from start to finish. I can’t thank him enough for what he did. He did exactly what he said he was going to do from day one and follow through with me every step of the wa I can’t thank him enough for what he did. He did exactly what he said he was going to do from day one and follow through with me every step of the way. Not only did you get me exactly what I needed, but he was very professional, and he earned my business for my LE agency from this day on. More
by Pfisher
Employees Worked With
November 29, 2022
Austin is a great guy he has an appreciations for older/vintage automobiles. He took the time to send me pictures and have the F250 truck cleaned up before having me drive 45 minutes to the site. Aft older/vintage automobiles. He took the time to send me pictures and have the F250 truck cleaned up before having me drive 45 minutes to the site. After test driving the truck I had a couple concerns he gave me his word he would take care of it and he did. He was a man of his word and in my book that deserves to be acknowledged. I will refer him to anyone great job my brother I appreciate your professionalism. He also drove my truck to me that was truly appreciative. More
by Ben
Employees Worked With
November 28, 2022
I had a great experience dealing with Jared on the purchase of a new Ford pickup. There was no pressure, no bothersome emails or texts, and no face-to-face with the sales manager; just a straight forw purchase of a new Ford pickup. There was no pressure, no bothersome emails or texts, and no face-to-face with the sales manager; just a straight forward transaction. Very pleased with my purchase. More
by Steve
Employees Worked With
