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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,643 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,643 reviews
October 15, 2024
Everyone was helpful, especially Otilio Hernandez! Already experience I've had in buying a vehicle in a long time! Already experience I've had in buying a vehicle in a long time! More
by M.Nordtvedt
October 08, 2024
They made our vehicle buying the best experience possible from start to finish I would recommend them again in a heartbeat 💓 from start to finish I would recommend them again in a heartbeat 💓 More
by breeichelberger1
Employees Worked With
September 27, 2024
After a disappointing start to my buying experience with this dealership, I was blown away by the sales staff and managers that went above and beyond to make my buying experience great. The general manager, this dealership, I was blown away by the sales staff and managers that went above and beyond to make my buying experience great. The general manager, Trey, along with the sales manager, RJ, are top notch. I loved how easy it was to make a deal over the phone and email and how quick they were to respond. They delivered my vehicle as promised and it was perfect. I will definitely consider them in the future and will recommend to everyone I know. More
by Carrie
September 27, 2024
Richard was a great help and the dealership was very friendly and conscious of my time. friendly and conscious of my time. More
by Taylonowens
Employees Worked With
September 14, 2024
Super easy purchase! Connected with Jared in Sales by phone and then completed the deal via text messages. Arrived at the dealership and both the car and Finance were r Connected with Jared in Sales by phone and then completed the deal via text messages. Arrived at the dealership and both the car and Finance were ready. More
by Russell
Employees Worked With
September 10, 2024
A great saleswoman, great human positive energy and her word is everything. Was straightforward with everything she told me and help me in every way that she possibly could thank you word is everything. Was straightforward with everything she told me and help me in every way that she possibly could thank you More
by Coreynixon
Employees Worked With
September 06, 2024
Perfect experience, in and out in a short time. Test drive the stock number I wanted, got the deal worked up, and financing was ready to go when I got back from the convenience store. Could not h Test drive the stock number I wanted, got the deal worked up, and financing was ready to go when I got back from the convenience store. Could not have gone better. Worked with Terry Smith and Raj Patel. Referred over by Larry Mason. More
by Bill@allergenic
September 05, 2024
Dealership experience was exceptional. The salesman Jared Wingard did an outstanding job. From the initial meeting when the vehicle was ordered until delivery, Jared provided periodic and The salesman Jared Wingard did an outstanding job. From the initial meeting when the vehicle was ordered until delivery, Jared provided periodic and timely updates regarding the vehicle status. He provided very thorough explanation regarding all aspects of the ordering and delivery process. Customer service was also excellent. I ordered mud flaps which were not initially installed. The oversight was remedied with installation done while I waited. The job was done quickly and to standard. Also, I visited four other dealerships in the Dallas Metro area and none can compare to the standard of service provided by Sam Pack's Five Star Ford both in sales and service. I will highly recommend Five Star Ford to anyone looking to purchase a Ford vehicle. I will definitely do business with Five Star Ford on any future Ford vehicle purchases. More
by cdeutschendorf
Employees Worked With
September 05, 2024
Process was smooth and straight up, Maddie was a delight to work with in securing my pre-owned vehicle today to work with in securing my pre-owned vehicle today More
by Scott
September 01, 2024
Great service and very knowledgeable staff. Everyone was very helpful! Great experience buying my new King Ranch. Everyone was very helpful! Great experience buying my new King Ranch. More
by Alex Castro
Employees Worked With
