Sam Pack's Five Star Ford Carrollton

One of, if not the best, car-buying experiences I have ever had. David Bladovin went above and beyond to assist with my purchase. There was no pressure to finalize the sale, and the trade-in and financing ever had. David Bladovin went above and beyond to assist with my purchase. There was no pressure to finalize the sale, and the trade-in and financing process was quick and easy. The dealership was clean and accommodating, and all the staff was friendly. More

This is the 2nd truck I have purchased through Christopher Krause & Rueben Krause. They are the only persons I will purchase a truck from. They are always very friendly and helpful and it's a plea Christopher Krause & Rueben Krause. They are the only persons I will purchase a truck from. They are always very friendly and helpful and it's a pleasure doing business with them. More

I bought a 2022 Ram 2500 today 17 May 2023. On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower the spare tire. ( All safety equipment must be present and functional) Got home and the kids wanted to check out the new truck to find out the rear seat belts are inop. So I started looking deeper. Looking underneath I asked them to clean the residual oil off the undercarriage but they only cleaned the oil drain plug leaving the excess oil from the oil change all over the suspension, engine etc. Moving to the back, Carfax shows no accidents but I knew it had been in the body shop from pictures the salesman sent me. The tailgate pops loose after driving for a while and there are bare wires showing from a parking sensor. Also the main wiring harness for the rear bumper and all sensors wasn't locked into place, wires exposed, electrical mounts and dust covers not installed. 19 May 23 I have raised my initial review considerably. I was contacted by the General Manger, personally where we discussed my concerns. Some of my issues were indeed poor communication on both sides. As for the mechanical issues we have agreed to a path forward that hopefully ends with a positive outcome. Thank you to Trey and Scott who showed genuine concern and truly want to make this right. 3 June 23 The Dealership came through and did everything that was asked of them. Trey Russell, the GM sent a driver 3,5 hours to provide me with a vehicle and take the truck back to the dealership. They had it for 5 days and addressed every issue I had. Mr. Russell told me they subcontract work on vehicles that are not Ford and was very disappointed with the condition this particular vehicle had been returned to his dealership for resale. He assured me " this is NOT how we do business". Either way, I thought this was going to be the stereotypical used car stuff that I would have to fight and fight to make it right. Not the story with these guys. They made it right, took good care of me and were genuinely concerned for me and for the reputation of the Dealership. Hats off to Mr. Trey Russell and Scott from sales, I appreciate everything you have done to earn my repeat business. Even if I have to drive 3.5 hours to do it. Thanks guys, you're a 5 star dealership for a reason. I have never had this quality of service when dealing with negative issues. More

I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

I appreciate the whole team at Sam Pack's in Carrollton. I have purchased 4 vehicles from them and as long as I remain in the metroplex I don't see that changing! I have purchased 4 vehicles from them and as long as I remain in the metroplex I don't see that changing! More

Ordered a Bronco with Five Star Ford Carrollton, David Baldovin was on top of my order. Always reaching out and communicating with me every step of the way. Thanks again David Baldovin, I will be sending Baldovin was on top of my order. Always reaching out and communicating with me every step of the way. Thanks again David Baldovin, I will be sending others your way! More

2 weeks ago, David Baldovin assisted my husband and I with the purchase of our new Ford 150 truck. All of the details were pretty much worked out on Wednesday and we were able to finalize everything aft with the purchase of our new Ford 150 truck. All of the details were pretty much worked out on Wednesday and we were able to finalize everything after work on Friday. David kept us informed and updated throughout the process. Everyone at Sam Pack's Ford in Carrollton was extremely nice and helpful. I would highly recommend visiting Sam Pack's Ford! More

I appreciate everything Jared did for me. He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered He stayed patient with me as I searched for my dream truck. Where many other sales people would have folded and give up, Jared excelled. He answered my text messages even when he wasn't even working. We went through six different trucks and I was about to just throw in the towel when Jared somehow found a truck in the loaner program. It was everything I was looking for and he made it the right price. I'll forgive the miles. I really appreciate Jared's determination and resourcefulness. I came in looking for a Bronco for my girlfriend and left with a (mostly) brand-new F-150 FX-4. At the end of the purchase of the F-150, I was approached by Alexandra Benvenuto, the Accessory Director. Most of the things she asked me about I didn't want or need at this moment. But, just like Jared, she didn't give up and she wasn't pushy. At the end of her sales presentation, I bought a new antenna from her. On our way inside, I started asking her questions and asked her if they sell tint. She said she forgot to ask me about that. I ended up buying some tint from her as well. She was great! Lastly, I came in the next day to get the tint and antenna installed. Though it took me a while to get someone on the phone, I showed up for an 11 o'clock appointment. My representative, Drew Crysdale, got me checked in for the shuttle service. My only real complaints was how long it took for the shuttle service to get back from dropping the last customer off. Both of the drivers left at 10:55 a.m. and the next one back wouldn't arrive until 11:45 a.m. By the time I got back to work, Drew called me and told me my truck was finished. He then told me he would have someone ready outside of work when I am finished for the day, which was 2:30 p.m. I walked to the entrance of my work at 2:29 p.m., but I didn't see anyone. I waited for 5 minutes and then left to go continue working. 25 minutes later the driver calls me and tells me he is lost. But, I went outside and he just drifted to the next building right next to my own. We got back to the dealership pretty fast from there. When I got there, I went out to my truck to inspect the work and I didn't think the tint was dark enough. I'm not sure if it was my fault of Alexandra's, but I asked Drew if there was anything darker. He told me there was something called, "Legal Limo." Drew was patient and had his installer rip out the tint they just installed and then installed new "Legal Limo" tint. Unfortunately, everything was finished and I was walking out of the dealership at 6 p.m. That was a long day! In the end, I would HIGHLY recommend Jared. He will be getting more business from my girlfriend whenever she decides that she is in the position to buy that Bronco from you. Thank you for helping me out. Thank you for your hospitality, patience, knowledge and salesmanship. Jared is many levels above any sales associate I have ever worked with. Sam Pack 5-Star Ford is lucky to have him! Keep up the good work! Thank you Jared! More

David Baldovin went above and beyond all our expectations. He keep us fully informed on our order progress and was a true professional all the way through delivery. Highly recommend him and look expectations. He keep us fully informed on our order progress and was a true professional all the way through delivery. Highly recommend him and look forward to doing business in the future. More