Sam Pack's Five Star Ford Carrollton
Carrollton, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Seth was very helpful and knowledgeable on helping me find the right choice truck for me. He takes his time and is very understanding on what you really want. I would recommend anyone to him in the futur find the right choice truck for me. He takes his time and is very understanding on what you really want. I would recommend anyone to him in the future for sure. More
Purchased a new F-150 Platinum truck the end of May. At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or ema At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or email. After getting 0 responses I decided to contact Mr. Russel, the General Manager of 5 Star. We sent Mr. Russel an email on July 18th asking for some help getting copies of this paperwork. Explained how we had been completely ignored by others in management and finance. As of today I still have not heard back from Mr. Russell. Even though we have bought 3 pickups and 5 lease/buy different SUV'S from 5 Star in the past I felt this organization is done with you as soon as they get your money and drive off the lot. I finally decided to drive to the dealership and see if I could get some help in person. Found our salesman and he took me directly to a Mr. Luis D. Gonzalez who printed out all the paperwork I had been unsuccessfully trying to get since mid June in about 10 minutes. Mr. Russell, I have to ask, "now was that so hard to do"? We won't be going back to 5 Star ever again. More
I had the most incredible experience with Aiden Jones at the Sam Packs dealership! They went above and beyond to ensure I got exactly what I wanted - a special ordered Bronco. Their attention to detail, kno the Sam Packs dealership! They went above and beyond to ensure I got exactly what I wanted - a special ordered Bronco. Their attention to detail, knowledge, and dedication to customer satisfaction truly amazed me. From the initial consultation to the final delivery, they guided me through the process with enthusiasm and professionalism. I couldn't have asked for a better experience, and I'm beyond thrilled with my new Bronco. Aiden is an asset to the dealership, and I highly recommend them to anyone looking for exceptional service and a personalized car-buying experience. Thank you for making my dreams come true! More
Aidan was so attentive and kind, listening to all of our wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all m wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all my future vehicles from him. It's nice to finally find a friendly face to work with compared to all these other dealers treating people like just a number. Aidan actually cares! If you are thinking about buying a car, Aidan is your guy! More
Excellent customer service. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. More
The best experience of buying a truck I have had in years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the ke years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the keys to my truck..Thank you More
We had a great experience at Sam Pack Ford. Seth was very knowledgeable and helpful. Seth provided such an excellent car buying experience. I would definitely come back and do business with Set Seth was very knowledgeable and helpful. Seth provided such an excellent car buying experience. I would definitely come back and do business with Seth. Thanks again! More
This was a great experience purchasing a new car, the process was smooth and efficient. Every person working there was helpful and in good spirits. process was smooth and efficient. Every person working there was helpful and in good spirits. More
Seth Wright is amazing! He definitely went above and beyond and took amazing care myself and my family. You can definitely tell he enjoys working here, and enjoys what he do He definitely went above and beyond and took amazing care myself and my family. You can definitely tell he enjoys working here, and enjoys what he does. He made the experience of buying my first vehicle as easy, painless and enjoyable as possible. I absolutely love my 2020 F-150. The dealership definitely held up to their standards. All the staff is super friendly and have amazing personalities. The service department worked diligently and had my vehicle ready to go a day before I was expecting. I couldn’t recommend a better dealership. More
Great service. Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure More