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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,643 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,643 reviews
December 16, 2007
I have purchased 20+ automobiles from this dealership both new and used as well as family members and friends also purchasing a very many new and used vehicles. This has been over a period of 15+ years. both new and used as well as family members and friends also purchasing a very many new and used vehicles. This has been over a period of 15+ years. Not once, I will state it again, not once have I ever had nor heard of anyone I recommended had a bad experience with this dealership. I have never seen a dealership go to more extreme measures to satisfy its customers and deliever a quality fair priced new or used automobile. More
by jjimmi
Employees Worked With
various
December 14, 2005
I purchased a 2003 Ford Focus for my wife online. I paid for the car with a cashiers check. When I went to the dealership to pick up the vehicle and pay for it, I was sent to the finance office. I was sent for the car with a cashiers check. When I went to the dealership to pick up the vehicle and pay for it, I was sent to the finance office. I was sent into the "closing office" with the rudest man I think I have ever encountered. When he presented me with the receipt and all the other paperwork,we had a $1500.00 difference. They had added in an extended warranty without even asking me if I wanted it. When I pointed out I didn't want the extended warranty he became upset and gave me a major attitude. By the time I came out of that office with the corrected paperwork I pulled my salesman to the side and told him if it wasn't for having a pleasant experience with him, I would have walked away. It is my opinion that this dealership is sneaky. Do not sign anything until you have read it. The time before that I was told that if I got the extended warranty it would help the lender to approve it. This is B.S.I would NEVR buy anothr vehicle from these jerks. In addition, after sale caring seems not to exist until they solicit you through the mail on a holiday or birthday and they want you to buy a new vehicle or refer someone you know. My advice is to not do business with SAM PACK'S 5 STAR FORD IN CARROLLTON More
by sbardol
