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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,631 reviews
September 27, 2023
Very personable people who try their best to match what you need in a vehicle! Made the process as smooth as possible, both for trade in and getting us in a new ride that day. you need in a vehicle! Made the process as smooth as possible, both for trade in and getting us in a new ride that day. More
by A. Maggio
September 27, 2023
Great experience working with this sales service teams. I'd recommend Sam Pack's Five Start Ford Carrollton to anyone searching for a good & fair deal -and a pleasant sales experience. I'd recommend Sam Pack's Five Start Ford Carrollton to anyone searching for a good & fair deal -and a pleasant sales experience. More
by 1davelavender
September 13, 2023
Great experience at this dealership. Friendly atmosphere and great help and assistance. My sales person was David Baldovin he was very helpful and a great person to visit with. Explai Friendly atmosphere and great help and assistance. My sales person was David Baldovin he was very helpful and a great person to visit with. Explained everything to my satisfaction and offered to meet me again if I needed too. Also David told me to call him anytime in the future. More
by Lmcwilliams116
Employees Worked With
August 22, 2023
Incredible service! Austin always kept me included with what was going on during the sale. He searched and found the perfect truck for my application! He is my sales Austin always kept me included with what was going on during the sale. He searched and found the perfect truck for my application! He is my sales guy forever! And Sam Pack Five Star Ford is now my dealer forever! If I could give Austin a 10/5 Stars I would! Thank you Austin for a great truck! More
by David Bynum
Employees Worked With
August 21, 2023
I've asked several people several times to give me an appointment to analyze a police car's chronic engine light problem. I also asked Fleet for Explorer quotes. Nothing yet. call me to discuss...682- appointment to analyze a police car's chronic engine light problem. I also asked Fleet for Explorer quotes. Nothing yet. call me to discuss...682-237-2954 More
by swoodard
August 12, 2023
Sam Pack Ford has serviced my Explorer since I bought it there in 2018. Clay always treats me politely and takes care of my car's service needs. The dealership is always neat and clean and comfortable for t there in 2018. Clay always treats me politely and takes care of my car's service needs. The dealership is always neat and clean and comfortable for the customer. I took the car to the dealership for service, but Clay told me it could be serviced and delivered to my house before noon and it was. I went and had breakfast with my wife and shortly after we got home the car was delivered by this nice young man. Thanks! More
by rolandwc1
Employees Worked With
August 11, 2023
Austin was amazing to work with! He made sure we had everything we were looking for in a truck and made the buying/trade in process quick and easy! He made sure to find us the best He made sure we had everything we were looking for in a truck and made the buying/trade in process quick and easy! He made sure to find us the best vehicle at the best price More
by kg
August 10, 2023
Austin gave us the highest value for our trade in and helped us get the lowest price for a new truck. He was very responsive and the process was very quick. helped us get the lowest price for a new truck. He was very responsive and the process was very quick. More
by Brad
Employees Worked With
August 09, 2023
Since I cannot figure out how to delete/edit my review of Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copi Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copies of the paperwork from our purchase of a new F-150. As is the case many times miscommunication caused some confusion on my part. Mr. Russell explained the reasons for the problem we were experiencing to my satisfaction. I appreciate Mr. Russell taking the time to call and explain everything to me and offering any other help that we may need. I have faith in this dealership again because of Mr. Russell going above and beyond what he had to do for a valued customer. More
by jsp1109
Employees Worked With
