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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,668 reviews
February 27, 2024
I purchased 8th new vehicle from Sam Pack's. Always treated like a friend. Dennis White worked to get me a fair trade in on my car and Jared Wingard was always on top of progress of the car I or Always treated like a friend. Dennis White worked to get me a fair trade in on my car and Jared Wingard was always on top of progress of the car I ordered as well as make trade and purchase go well. More
by Rob W
February 21, 2024
Sam Pack’s in Carrollton is a top notch dealer. Very nice and clean dealership sales team is informative and not pushy. Willing to go the extra mile and meet customer asks. Jared Wingard provided Very nice and clean dealership sales team is informative and not pushy. Willing to go the extra mile and meet customer asks. Jared Wingard provided the best car purchase I have experienced. He did not pressure us into buying. Was very responsive to all messages and calls. He provided my wife and I the space to focus the vehicle and confirm it was the right choice for us. He even took the truck to service for an additional test upon my request. I would purchase another vehicle from Sam Packs and specifically ask to work with Jared! More
by Steadman
February 21, 2024
Where to begin… This is my second car that I have purchased from Sam Pack Ford in Carrollton. Once again RJ Robolloso and Jared Wingard rolled out the red carpet for me. They not only did they know m purchased from Sam Pack Ford in Carrollton. Once again RJ Robolloso and Jared Wingard rolled out the red carpet for me. They not only did they know my needs, wants, and budget — but their patience and determination to do whatever it took to get me the right car for me and my family. Sam Pack needs to somehow work “Family” into their slogan. Jared’s style of salesmanship makes you truly feel cared for. It was freezing cold that day and he wasn’t fazed. Laura Munoz was also so easy to work with when it came to all the financing. Helping us understand those numbers isn’t always an easy task. I even called Jared and Laura to ask some more questions throughout the process. All this starts with RJ and the amazing team he has assembled. I’m incredibly loyal to them. More
by Bart VB
February 15, 2024
We absolutely LOVE Jerad Wingard, we've purchased 2 of our 8 cars at Sam Pack's from him. He treats you like family from the time he shakes your hand. He's knowledgeable, he's NOT the "pushy" salesperson. our 8 cars at Sam Pack's from him. He treats you like family from the time he shakes your hand. He's knowledgeable, he's NOT the "pushy" salesperson. If the deal won't work (which it always does) he doesn't pressure you to get the sale. He's outstanding about following up and spends time with you showing all the in's and out's of the vehicle you purchase. The entire dealership feels like coming home they always roll out the red carpet. Thanks Jared for being our guy! Reuben and Trey are beyond incredible and have always treated us like family and any referrals we've sent to them. They answer our calls and if we miss them and are very prompt to call us back. They've become friends and wouldn't purchase cars anywhere else. More
by missy
February 12, 2024
Very Great Dealership and great customer care, very respectful and patient. Easy to work with. respectful and patient. Easy to work with. More
by zamarripadaniel273
Employees Worked With
February 08, 2024
The best dealership I have ever had. My family & I have purchased several GOOD!!! VEHICLES from them over the years. My son just purchased his 1st vehicle here. DANNY FORSEE & ALEX BOTH My family & I have purchased several GOOD!!! VEHICLES from them over the years. My son just purchased his 1st vehicle here. DANNY FORSEE & ALEX BOTH OF YOU GUYS ARE AWESOME THANK YOU ALL SO MUCH FOR YOUR HELP. FIVE STAR FORD I WILL ALWAYS BE A CUSTOMER 👍🏽 More
by Terion T
Employees Worked With
February 05, 2024
Terry Smith did an excellent job explaining the different levels of trim on the F-150s. He explained all the features. We tried to come to an agreement on a vehicle on our first visit but could not. There levels of trim on the F-150s. He explained all the features. We tried to come to an agreement on a vehicle on our first visit but could not. There was zero pressure to close the deal immediately. They even gave me the quote and told me to think about it over the weekend. After the weekend, Terry called me back with a vehicle that had more features that they were discounting. It was the right truck, at the right price, and the right financing terms. No games, no gimmicks, and no add-ons like other dealers in the DFW area. NO ADD-ONS!!! Other dealerships were trying to make us pay for costly add-ons the Ford included on the vehicle. More
by Mike Z
January 31, 2024
Danny Forsee was very helpful in helping me purchase my new Ford Edge… Great service…. My next car I will be buying it from Mr. Forsee and I’ll tell anyone looking he is a great salesman. new Ford Edge… Great service…. My next car I will be buying it from Mr. Forsee and I’ll tell anyone looking he is a great salesman. More
by Frederica Walker
Employees Worked With
January 30, 2024
My late husband and I started doing business with Sam Pack Five Star Ford in Carrollton in 1996. and I’ve continued to work with them even after losing my husband in 2022. Pack Five Star Ford in Carrollton in 1996. and I’ve continued to work with them even after losing my husband in 2022. More
by Catherine
