Sam Pack's Five Star Ford Carrollton

Melanie is awesome! Melanie went above and beyond to make sure I got the deal I really wanted. Going in I had several options I wanted to compare and contrast, she helpe Melanie went above and beyond to make sure I got the deal I really wanted. Going in I had several options I wanted to compare and contrast, she helped me through all the comparisons and ultimately helped me land the one I really wanted. Hands down the best car experience I have ever had. Thanks Melanie!! More

Expediant! From the moment I saw the truck on line I was impressed of the information I received about it. I went in the next day and there it was like it was wa From the moment I saw the truck on line I was impressed of the information I received about it. I went in the next day and there it was like it was waiting for me. I was test driving it in no time after being greeted by Melanie. Too good to be true with her help I was driving my used truck in a short time and thanks to the guy who acquired the financing for me (can't remember his name) " Top notch team!" More

Excellence Buying a new car is in some ways is like having a baby. It is a painful but ultimately rewarding experience. Unlike the baby the car will not get bett Buying a new car is in some ways is like having a baby. It is a painful but ultimately rewarding experience. Unlike the baby the car will not get better as time goes on so it is an endless cycle that gets more expensive as time goes by. It can be a confusing and discouraging experience. Jerry Reynolds had suggested the Sam Pack family of dealerships but we tried to deal closer to home. Ok we were wrong. We met with many dealers in our search for a new truck. We had an idea of what we wanted and were willing to pay for since we had copied a deal off the Sam Pack website. As we shopped around no one could beat it. We were told by one sales manager that it was a “stupid price” and that if we tried to get that truck we would find that it had been sold. We got in touch with David Keen at Sam Pack in Carrolton and found out that that sales manager was wrong. David is a great salesman. He is knowledgeable intuitive and a pleasure to deal with. We basically ended up with the same truck we were dealing with close to home with a better package for the same price. We would like to thank David Keen and the entire sales team at Sam Pack in Carrolton for making our 80 mile drive worth the trip. We need look no further the next time we decide to buy and we will heartily recommend Sam Pack in Carrolton and David Keen to our friends and family. Sam Pack sets the standard for excellence. Thanks, Joe Henderson More

My father has been making some calls around for deals on a new escape for me as I work many hours and did not have time. My dad spoke with Chandler many times on the phone all the way from NJ to my make my a new escape for me as I work many hours and did not have time. My dad spoke with Chandler many times on the phone all the way from NJ to my make my experience easy. He also answered every question with ease and worked with our price point. Chandler was a pleasure to work with and literally made this one of the easiest transactions possible. Most of the negotiating had been done prior to coming in, but after 4 hours I was driving home with the new escape of my dreams! He is very personable and his friendliness makes you feel very comfortable. Today I went to pick up my license plates and he helped make sure everything was in place and answered any of my last minute questions. Thank you Chandler for making this such a great experience! More

The people were very friendly, easy to work with and the overall experience was very good. Since i have bought the truck there have been a few issues with other dealerships and their service and Sam Packs overall experience was very good. Since i have bought the truck there have been a few issues with other dealerships and their service and Sam Packs has been very good about helping with those issues. More

Worked with the Pre-Owned department and the finance department on purchasing the vehicle I wanted. Knew what vehicle I wanted before i walked on the lot. Vehicle was clean already had price and everyth department on purchasing the vehicle I wanted. Knew what vehicle I wanted before i walked on the lot. Vehicle was clean already had price and everything figured out. Went to finance where they decided to question where and how I had gotten my down payment " because I am a 1992 baby" as the finance adviser stated. Said I could not take the vehicle until i had down payment in hand after sales person stating I would be able to take it for the night. I waited 6 days to get all the down payment together and spent all day trying to get a hold of my sales person over call and text message with no reply. Called Pre-Owned sales manager who stated the vehicle was sold 2 days ago when i was told yesterday it was still there. Don't be fooled by the reviews they just want your money and don't care about making your buying experience a pleasurable one. Wont be contacting this dealership ever again. More

Usually i dread the car buying experience so when my car was totaled in a Highway accident, I thought, here we go again! I was expected the usual back and forth to the sales manager and plenty of dickering. was totaled in a Highway accident, I thought, here we go again! I was expected the usual back and forth to the sales manager and plenty of dickering. Instead, I managed most of the transaction online with the help of sales rep Jennings Bryant II. I presented my needs and timeline and was rewarded with a quick response and a reasonable number of options. The price quoted was exactly what I was looking for without any surprises once I walked into the dealership. Jennings' winning personality and willingness to assist won me over and I will be a repeat customer. It is nice dealing with that type of atmosphere. More

Excellent service from the sales team and staff. Very respectful and attentive to customer needs. They walk you through the process and are very knowledgeable. Gave me a great deal on my new car, which I respectful and attentive to customer needs. They walk you through the process and are very knowledgeable. Gave me a great deal on my new car, which I never want to get out of now. Highly recommend these guys and gals! More

I have purchased 8 fords all from this dealership. Every experience with the staff has been incredible. I have owned infinity, Mercedes, Porsche, Chevy, jeep. This ford dealership has made it where I will n experience with the staff has been incredible. I have owned infinity, Mercedes, Porsche, Chevy, jeep. This ford dealership has made it where I will not own another brand. More