Sam Pack's Five Star Ford Carrollton

My experience at Five Star Ford. I got Mike Mullen"s name from a referral and called him. We talked for about fifteen minutes and he gave me some numbers which I thought were pretty g I got Mike Mullen"s name from a referral and called him. We talked for about fifteen minutes and he gave me some numbers which I thought were pretty good. I then did some research and went to the dealership. He stuck with his numbers, didn't try to change anything and was true to his word. ( Really!) We got the deal done in less than an hour and were on our way home...in a new car! While we were waiting for make ready we were treated very nicely by Reuben Krause. He did a lot of running around for us and took good care of us. I hope your experience with Five Star Ford is as pleasant as mine was. Thanks guys and I hope to see you in the future for a new truck. More

Excellent Experience! I had been shopping new cars for about 2 months and had been dealing with another local dealer for most of that time. I finally gave up and was referr I had been shopping new cars for about 2 months and had been dealing with another local dealer for most of that time. I finally gave up and was referred to the awesome team at Sam Pack's by a friend. I decided to give them a try at making me a deal (with little hope). After months of working with another dealer with the back and forth, I spent a couple of days (because I was out of town and only available via phone and email) before I was presented with a very pleasing deal! I spent less than 3 hours in the actual dealership before I was on my way home in a nicer vehicle than I thought I could afford. I am beyond pleased with my experience. Thank you to the family at Sam Pack's Ford. You guys rock! More

Lots of Fords in the world: Raj. Petal made ours Special Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We d Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We drove away in the right Forde....VERY pleased with the buying experience. Thanks, Raj. More

No service at all I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need t I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need to make a appointment , so I took my car back to my house I make a appointment for 8/08/2015 when I arrive I was told that I have to leave my car for 3 or 4 days I say ok but them the told me that I have to fine me a ride home because they do not have no one to take me back to duncanville my house. This is a very inconvenient for me . My car is Not that much to just the passenger window and the driver seat not working properly, everyone. Think it may be a blow out fuse. So you see it would not taken them so much time. Just to look at the car is not nothing major. I think if you make a appointment , and you take time to be there on time at least they can do is lookong at the car. I have to travel at least 45 minutes to the 5 Star dealer . It should be 1 Star dealer . sorry to said. This this is my second and last time I will be doing business with this dealer , Iam very disappointed . Luis Acevedo a very dissatisfied customer. More

Great experience. Would happily go back. Came in off the street after visiting their site online looking for a 2015 Mustang on their site. Was promptly greeted by Carl and we got to work e Came in off the street after visiting their site online looking for a 2015 Mustang on their site. Was promptly greeted by Carl and we got to work evaluating my trade and looking at and then test driving the car. Good golly that is a good car, and I ended up saying yes. Negotiating was easy on the sales perspective, and once back in finance I worked with David. That process was easy and very friendly. Overall, I wouldn't hesitate to recommend them if you are looking for a new Ford, and personally I will return there when I'm in the market again in a couple years. More

Excellent experience My visit was a wonderful experience and I would gladly go do it again. It felt like I was in control and didn't feel like I was being pressured into My visit was a wonderful experience and I would gladly go do it again. It felt like I was in control and didn't feel like I was being pressured into buying a car. Melanie was very helpful and we found my car almost instantly. She got it all detailed and certified and ready to roll out within the hour. I'm very glad I chose this location. More

Return customer Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying exp Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying experience. More

Overall experience was great and Melaine, outstanding. Our saleswomen was great. I would visit this dealership again to deal with Melanie Lucero only!!!!! Sales Manager can work a deal for ya!!!! Financ Our saleswomen was great. I would visit this dealership again to deal with Melanie Lucero only!!!!! Sales Manager can work a deal for ya!!!! Finance Manager Michael Pisarik. Clay Young best service advisor Ford Dealers could have. More

Excellent Service. My Mother and I bought cars from Valentino, we are very pleased with our purchase. We received a warm welcome,friendly faces and professional service My Mother and I bought cars from Valentino, we are very pleased with our purchase. We received a warm welcome,friendly faces and professional service from him and his assistant. Thank you. More

Easy Dealing with my Excellent Salesperson Alan was an excellent sales person. He was extremely helpful and not pushy at all. I told him what I wanted, what I expected from him and what I wou Alan was an excellent sales person. He was extremely helpful and not pushy at all. I told him what I wanted, what I expected from him and what I would not tolerate. He took all of that and was professional and friendly. I will be buying more cars from him. More