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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,670 reviews
November 25, 2015
Awesome I had Horrible experiences with dealerships In the past So I was very reluctant when I went into the Ford dealership But when I Walked in I was greete I had Horrible experiences with dealerships In the past So I was very reluctant when I went into the Ford dealership But when I Walked in I was greeted by Carl He was amazing Him and the finance guy worked so hard to get me into a car With lower payments I can't thank them enough ..Will recommend them to the world More
by Bridgett H.
Employees Worked With
Carl Teachout, David Barragan
November 24, 2015
Review for my used ford mustang purchase Sam pack's five star Ford is the best dealership I have worked with. I was searching for a used Ford mustang for more than 3 months and finally got a Sam pack's five star Ford is the best dealership I have worked with. I was searching for a used Ford mustang for more than 3 months and finally got a very good car at five star Ford Carrollton. Melanie and Oleg helped me throughout the whole process.I took some time for arranging finances and they holded the car for me. There was no rush and both of them were so helpful. I would recommend them if you want good deal and also a good used car for a long run. More
by Manu
Employees Worked With
Melanie Lucero, Oleg Pilipovski
November 23, 2015
Solid service Overall good result after a lot of time at this dealer. Found them to be friendly and very fair in the process. Off-brand used cars are inspected for Overall good result after a lot of time at this dealer. Found them to be friendly and very fair in the process. Off-brand used cars are inspected for safety but don't expect the full electrical/mechanical picture on the vehicle. More
by Localoser
Employees Worked With
Oleg Pilipovski
November 21, 2015
Great experience Sales rep brought out the exact truck I was looking for so I did not have to preview multiple trucks. Was very helpful with all of my questions and w Sales rep brought out the exact truck I was looking for so I did not have to preview multiple trucks. Was very helpful with all of my questions and willing to negotiate fairly. Only improvement I would suggest is to try and find a way to decrease the time spent from previewing a vehicle to completing the purchase, as it took quite a bit of time. More
by rpcrain15
Employees Worked With
Brandon Matthews
November 17, 2015
Excellent experience Thank you So much for the new ride!!! I love the truck! Definitely recommend to friends and family. Melanie and staff was friendly and easily to work Thank you So much for the new ride!!! I love the truck! Definitely recommend to friends and family. Melanie and staff was friendly and easily to work with. More
by Kevin
Employees Worked With
Melanie Lucero, Bobby Richardson, Brandon Matthews
November 16, 2015
Michael Krantz Michael was extremely helpful, friendly and professional. He made the whole process extremely easy and went out of his way to make sure I left complet Michael was extremely helpful, friendly and professional. He made the whole process extremely easy and went out of his way to make sure I left completely satisfied. I would absolutely recommend him to anyone I know buying a car. More
by Charris
Employees Worked With
Michael Krantz
November 15, 2015
Great Service! Fair Price! I received great personal service from the sales person,, finance person, etc. Sean found the car that suited my needs and made sure I received a ve I received great personal service from the sales person,, finance person, etc. Sean found the car that suited my needs and made sure I received a very good price. He introduced me to a service provider for future maintenance work and made sure that I knew about their technical expert and set up an appointment with him to review the systems of the car. More
by Jean9179
November 11, 2015
Good Experience at Sam Pack Ford The folks at Sam Pack Ford were courteous, knowledgeable and treated us with respect. For probably the first time I enjoyed purchasing a new car. Gre The folks at Sam Pack Ford were courteous, knowledgeable and treated us with respect. For probably the first time I enjoyed purchasing a new car. Great job! More
by admin, ann4149
November 11, 2015
Fantastic Dealership Sam Pack's Five Star Ford in Carrollton is one the best dealerships that I have ever dealt with. The car buying experience was professional, low pres Sam Pack's Five Star Ford in Carrollton is one the best dealerships that I have ever dealt with. The car buying experience was professional, low pressure, efficient and speedy. My salesperson, Chandler Center, was a real pro with great product knowledge. Michael in the finance office was able to get me a great rate and carefully explained all options with no pressure. More
by CF84
November 11, 2015
Great Experience When I stated looking for a new car I had a slight idea of what I was looking for but wasn't positive. Chandler not only searched and provided a bunch When I stated looking for a new car I had a slight idea of what I was looking for but wasn't positive. Chandler not only searched and provided a bunch of different options to me but he found the perfect car for me. I didn't make the search easy and without any complaints or pressure he went above and beyond to make sure I was completely satisfied with the vehicle. He walked me through all the features on the car and answered all of my questions even after I had signed the papers and the deal was done. More
by S2015
Employees Worked With
Chandler Center
