Sam Pack's Five Star Ford Carrollton

Efficient We've purchased only 9 brand new cars in 48 years. This is the first time we actually drove out with the new vehicle on the same day, actually only se We've purchased only 9 brand new cars in 48 years. This is the first time we actually drove out with the new vehicle on the same day, actually only several hours, and not have to come back to take delivery. . The phrase "What will it take to get you into a new car today?" was never spoken. We were a Car Pro VIP referral so it was obvious we came to buy, not to 'kick tires'. While the paper work was being finalized and the car was being prepped we had a very nice visit with Jose, our salesman. More

2016 Ford Explorer This is my 3rd car purchased from this dealership and from start to finish the process was a breeze. They found me the perfect vehicle equipped with a This is my 3rd car purchased from this dealership and from start to finish the process was a breeze. They found me the perfect vehicle equipped with all my "must have features". My car buying experiences at Five Star have always been amazing!! More

Excellet service Chandler Center did an excellent job assisting me. He has a terrific personality which makes you feel like you really know him after only a very short Chandler Center did an excellent job assisting me. He has a terrific personality which makes you feel like you really know him after only a very short time. I went to three dealerships and found Chandler to be the most accommodating of all. I appreciate his knowledge of the vehicle and all the assistance he provided me. He exemplified great customer service. Chandler also assisted me with arranging a fleet purchase. Alan Rosner, the Fleet Director also provided equally superb service. I was very pleased with my overall experience with both gentleman. More

2016 Ford Escape I had a fantastic experience at Sam Pack's Five Star Ford. Melanie was awesome - quick and efficient! She managed to get a great deal for me. I wil I had a fantastic experience at Sam Pack's Five Star Ford. Melanie was awesome - quick and efficient! She managed to get a great deal for me. I will return in the future when I need a new vehicle. I will also recommend this dealership to my friends! More

Great Experience! We have purchased 2 cars here. Both times were great. My wife and I walked away with a great deal on a nicer car than we thought we would be able to a We have purchased 2 cars here. Both times were great. My wife and I walked away with a great deal on a nicer car than we thought we would be able to afford. All salespeople involved were patient and willing to work with us to get the best deal. We will be back when we are ready to buy another car. More

Purchasing a new Ford F-250, Hekma Harrison grat sells perso I received a great first impression from Hekma Harrison. He presented himself as an courteous and honest salesman. I was not in the market for buyin I received a great first impression from Hekma Harrison. He presented himself as an courteous and honest salesman. I was not in the market for buying a new truck. He convinced me that I could buy a new Ford F-250 that day. The reason I was there to get my truck service and go home. His persuaded me to change my mind to see if I could Purchase a new truck. Then Mr. Harrison started to work on a package to get me into a new truck. All of those who made it possible for me to purchase a new Ford Truck, I take my hat off to the whole staff. They made the deal a win/win for both sides I never felt skeptical at any time during the whole process. I want to take my hat off to the whole team at Five Star Family in Carrolton Texas. More

most accommodating experience I've ever had! I had the pleasure of dealing with one of the most knowledgeable sales reps, Reuben Krause, and one of the friendliest sales managers, Mike Munden. No I had the pleasure of dealing with one of the most knowledgeable sales reps, Reuben Krause, and one of the friendliest sales managers, Mike Munden. No strong arming happens at Five Star Ford Carrolton. The moment you drive up on the lot you're treated like one of the family. It's refreshing to have an easy going car buying experience. Can't say that at very many other dealerships. 2 thumbs up! More

EXCELLENT Service I've just bought my second truck from these guys, and highly recommend them. My salesman, Jared (who sold me both vehicles) couldn't be any more profe I've just bought my second truck from these guys, and highly recommend them. My salesman, Jared (who sold me both vehicles) couldn't be any more professional, courteous, and knowledgeable about his product. Excellent buying experience. HIGHLY RECOMMEND -James Crump More

Excellent Customer service. Chandler was very knowledgeable and didn't push at all. Made sure they found what I wanted and put my needs and concerns first. Friendly and great p Chandler was very knowledgeable and didn't push at all. Made sure they found what I wanted and put my needs and concerns first. Friendly and great price! More

Fantastic Experience, No Pressure and Great Deal We Purchased a new 2015 F-150 King Ranch 4x4. We spent the last month researching this model and configuration among several dealers, both local and We Purchased a new 2015 F-150 King Ranch 4x4. We spent the last month researching this model and configuration among several dealers, both local and regional. I finally settled on Sam pack of Carrollton as they were on the list of dealers suggested via our SAM's auto club (trucar). And We could not be happier. First: Price: We were offered the best price for the same model and year over all the other dealers we tried. This price was offered up front with no gimmicks, and was the price that included everything but TT&L. Second, Josh, our rep was professional, polite and absolutely low pressure. (zero pressure actually). Third: Our trade was slightly below other dealer offers, however it was fair and was not inflated to reduce the truck price. Fourth: Sam pack doesn't load up the vehicle with dealer options then require you to haggle lower prices. All dealer optional services and items are offered after the deal is made, and with low pressure. We did elect to perform some window tinting. Did I mention our rep spent 4 casual hours with us at the dealership? This allowed us to drive at our pace, review the actual truck at our pace, deal at our pace and never once did he rush or pressure us in any direction. We finished the transaction at about 9 PM. Finally, the dealer had the exact truck in stock that they offered over the phone. This is not common and dealers often lure buyers with any requested configuration only to have a slightly different model or configuration once the person arrives. This was the exact truck we discussed and asked for prior to visiting the dealership. down to every last detail. At finance closing, David Barragan was polite and offered services with low pressure and seemed genuinely helpful and appreciative. After the sales and transfer of items from our trade to the new vehicle Josh then recognized we were hungry and suggested a nearby restaurant, Nice! There are many dealerships in my area, and I will certainly use this dealership again. More