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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,581 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,581 reviews
September 26, 2015
Hands-down Best in the Metroplex! I purchased a new car on Labor Day for myself and my wife and I just purchased another new vehicle for her today and both experiences were totally has I purchased a new car on Labor Day for myself and my wife and I just purchased another new vehicle for her today and both experiences were totally hassle-free and pleasant. In and out within two hours and we got the absolute best price to be had in the entire Metroplex for both vehicles. I cannot say enough good things, or recommend these guys enough! More
by kenreynolds78
Helpful September 24, 2015
Great place to go I went in to purchase a car. I am excited because it is exactly what I had in mind. These guys are awesome and they do work hard to assist you. I can' I went in to purchase a car. I am excited because it is exactly what I had in mind. These guys are awesome and they do work hard to assist you. I can't remember a time where there was so much team work with great customer service. My sincere thank you to Mike Munden, Justin Mc Carroll, Jose Garcia and Sean Pinegar. I will be referring my residents. More
by god1
September 23, 2015
Car sales done right Sam pack as far as sales goes is a straight shooting enterprise. No gimmicks, games, fuss or finagling., just an honest straightforward buying experie Sam pack as far as sales goes is a straight shooting enterprise. No gimmicks, games, fuss or finagling., just an honest straightforward buying experience. I have purchased several cars from Sam Pack, and each time it just gets better. Jose went above and beyond making sure I was taken care of and had any questions answered. Justin never mislead me or tried to play any games. Just straight forward pricing with no catches, games or tricks. Great prices, great people, great experience. I can not recommend them highly enough. More
by PhillMcKraken
September 22, 2015
Great Experience Purchasing a Used Vehicle Last year we purchased a new vehicle here and decided to go back based on the great service we received. No exception on this purchase, it was very e Last year we purchased a new vehicle here and decided to go back based on the great service we received. No exception on this purchase, it was very easy to do business and no pressure from the sales team. Thanks to Mel for her special care! More
by FordGuy
Employees Worked With
Melanie Lucero
September 22, 2015
Great Buying Experience I came to the dealership not wanting to purchase a new vehicle. I had an idea of the truck I wanted and the price I wanted to pay. Also, it has been I came to the dealership not wanting to purchase a new vehicle. I had an idea of the truck I wanted and the price I wanted to pay. Also, it has been 9 years since I purchased my last vehicle. I was greeted by Jose Garcia, my salesman, right when I pulled on the lot. From start to finish I would say this was the BEST buying experience I have ever had! All of the people at the dealership work hard to see that you get in the vehicle you want. I was completely grateful for all of their help, and will recommend to all of my friends that they go here to buy a vehicle. You now have a customer for life!! More
by Cgray357
September 22, 2015
Amazing business This dealership help me feel comfertable. Me being a first time buyer. I am a single mom with two kids and they helped me get a 0% APR and a low 200 This dealership help me feel comfertable. Me being a first time buyer. I am a single mom with two kids and they helped me get a 0% APR and a low 200 payment with the 6 year waranty. This made me feel so safe and independent More
by Areye88
Employees Worked With
Other Employees :
Melanie Lucero, David Barragan, Mike Munden
September 22, 2015
Great Experience, easy to work with! Just purchased a new F250 and it was great, easy to work with and great deal! Everyone was friendly and very helpful. They have a ton of vehicles, and Just purchased a new F250 and it was great, easy to work with and great deal! Everyone was friendly and very helpful. They have a ton of vehicles, and had just what I wanted. Did 99% of the purchase over the phone and email. I drove 5 hours to purchase from them, and it was worth every minute! More
by Convert
September 19, 2015
Excellent Service They were quite helpful. This is my second car to purchase from them and both were great experiences. I would highly recommend them to anyone. They were quite helpful. This is my second car to purchase from them and both were great experiences. I would highly recommend them to anyone. More
by Dh0162
September 19, 2015
Great Service! Car buying has never really been a positive experience for us but Sam Pack Carrollton changed that. They were friendly, the service was great, and we Car buying has never really been a positive experience for us but Sam Pack Carrollton changed that. They were friendly, the service was great, and we were able to leave with our perfect vehicle. Reuben Krause and Mike Munden were great to work with and we will definitely recommend this dealership to our friends. More
by cdevall
September 18, 2015
PURCHASE OF NEW TRUCK BOUGHT MANY TRUCKS AT THIS DEALERSHIP. EVERYONE PROFESSIONAL, HELPFUL AND KNOWLEDGABLE. TREATED VERY WELL EVERYTIME. SERVICE IS ALWAYS QUICK AND ACC BOUGHT MANY TRUCKS AT THIS DEALERSHIP. EVERYONE PROFESSIONAL, HELPFUL AND KNOWLEDGABLE. TREATED VERY WELL EVERYTIME. SERVICE IS ALWAYS QUICK AND ACCURATE. HAVE RECOMMENDED TO FRIENDS TO BUY HERE. More
by Truck Man
Employees Worked With
MR. PACK, Kirk Pack
