Sam Pack's Five Star Ford Carrollton

Poor customer service and dissappointed in manager Mike May I stopped by on friday to check out their used lot looking for an F150 Truck. I've spent almost an hour with sales representative CJ Baker, and he wa I stopped by on friday to check out their used lot looking for an F150 Truck. I've spent almost an hour with sales representative CJ Baker, and he was really friendly and helpful with trying to find a truck to fit my needs explaining different features available-this was all done in the rain and both of us were soaking wet. I really appreciated CJ's effort and we finally found a vehicle that i was interested in. I made an offer on the F150 and it was not within expected price range that the dealer was expecting and we couldn't get to an agreement in term of pricing. As i was walking out, CJ stopped me and ask if he can ask his manager to give me the best price possible, this is when Mike May was involved. Mike started walking towards me while i waited in the parking lot and immediately said "There must be a problem since we seem to be from different worlds". That's right, not a "hello, my name is ..." or "hi, how are you doing?". Maybe Mike was too busy to deal with customers or i am not his regularly customer "type" and do not worth this time that day. I explained to Mike that i see there are some specials going on and made an offer on a F150, and if it does not meet the price he was expecting, he can simply deny the offer and we'll be on our way. Mike replied "the answer is No, and you should keep looking". At this point, i can feel Mike is not willing to work with me nor try to negotiate any further so i left the dealership. I'd offered $31k for the F150 and according to my research, this should be enough to drive a used F150 off the lot, maybe not this specific vehicle but this is where a little negotiation skill comes into play. I've explained to CJ that i was planning to take a F150 home and after spending an hour in the rain should be good indicators that i was serious and willing to work with the crew to get a good price; something we both can agree on. Unfortunately, Mike's attitude and customer service was sub-par, his unfriendly demeanor resulted in a very disappointed potential customer. More

Don't worry about the service, it's gonna' be a 10. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. No need to change. More

I WILL BE BACK My sales consultant was Jared Wingard and he was 3 steps in front of me during this whole sales process. I didn't need to tall Jared what price range My sales consultant was Jared Wingard and he was 3 steps in front of me during this whole sales process. I didn't need to tall Jared what price range I wanted to be in but one time! I only had to tell Jared I wanted "more options" but one time! Jared went to the back office and came back out and offered me the Titanium model in my price range, no back and forth.. I was so greatfull my 19 year old daughter purchased her first car while we were there. I have purchased somewhere in the neiborhood of 10+ vehicles is the past 15 years between me, my wife and 3 daughters. And the last two we brought home yesterday were both leases, so I WILL BE BACK in a few years.... Thank you Jared! More

My new bronze fire Came to ford, for a service on my truck. Took the time to walk with Makena through the lot. We took a test drive, and next thing I know I'm trading my Came to ford, for a service on my truck. Took the time to walk with Makena through the lot. We took a test drive, and next thing I know I'm trading my truck for a new 2015F150. I leaving now and I want to say I got the truck because it's nice or maybe because the service was nice. Either way I'm leaving a happy customer thanks to Makenna More

Excellent Customer Service Sean Pinegar assisted with my purchase of a gmc terrain. He was willing to work with me and meet my needs in pricing and payments. He went above and Sean Pinegar assisted with my purchase of a gmc terrain. He was willing to work with me and meet my needs in pricing and payments. He went above and beyond to make sure everything was taken care of . I was thoroughly impressed with his customer service. I highly recommend Sean and his team. This was one of the best car buying experiences I have ever had. Thank you Sean! More

Great sales manager Sean Pinegar assisted me with my purchase. He was upfront with information, extremely responsive to my questions and super efficient prepping my inter Sean Pinegar assisted me with my purchase. He was upfront with information, extremely responsive to my questions and super efficient prepping my internet purchase so that my time at the dealership was not wasted. These guys know how to sell cars the right way. More

The Extra Mile I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to se I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to see if the mechanic could trace the rim on the cardboard the rim came in so I could cut out and use to cover my rims when I polish tires to keep the spray from getting on rims. He did, and the repair guy even put a metal handle on it! Outstanding going the extra mile to satisfy a customer. More

Smooth Process The salesperson, Stanford, did a great job. He made it quick and painless. Then we went to the finance person, Michael, and he was great too. They bot The salesperson, Stanford, did a great job. He made it quick and painless. Then we went to the finance person, Michael, and he was great too. They both made this a very easy process. More

Helpful When I couldn't get what I wanted she went above and beyond to find something else I liked even better without being pushy or your typical salesperson When I couldn't get what I wanted she went above and beyond to find something else I liked even better without being pushy or your typical salesperson. More