Sam Pack's Five Star Ford Carrollton

Outstanding Service Car shopping just got easier! David was very professional, courteous and helpful with what is usually a horrible experience. I will be referring David Car shopping just got easier! David was very professional, courteous and helpful with what is usually a horrible experience. I will be referring David and 5 Star Ford in Carrollton to everyone that I know. Thanks to everyone that supported David through this process as well. From the guy who greeted me to the finance guy who helped, it was a great overall experience. I will be back again. More

New car purchase Bought a car from Dennis and Melanie. Perfect experience.found the car that fit our needs and was able to.make a deal. Thanks guys Bought a car from Dennis and Melanie. Perfect experience.found the car that fit our needs and was able to.make a deal. Thanks guys More

Excellant Service This is the 2nd new vehicle we purchased from Sam Pack in the last 9 mos, we have had to best experience ever at a dealership. I had a problem with t This is the 2nd new vehicle we purchased from Sam Pack in the last 9 mos, we have had to best experience ever at a dealership. I had a problem with the new vehicle and Sean, Chris and David went completely out of their way to make it right and me a happy camper. I would go again and send all of my family and friends to these 3 guys, they and the dealership are awesome. More

Great Experience Melanie was awesome! She worked with me to find the perfect vehicle to fit my lifestyle. Nice, new showroom. We also found a car for my son. Melanie was awesome! She worked with me to find the perfect vehicle to fit my lifestyle. Nice, new showroom. We also found a car for my son. More

Never Again Came in one morning to look at a nicely priced 2010 Dodge Ram 1500 that was on the lot. Now, I have horrid credit(was injured at work and lost my job. Came in one morning to look at a nicely priced 2010 Dodge Ram 1500 that was on the lot. Now, I have horrid credit(was injured at work and lost my job. couldn't get another for almost a year), and I knew this. I knew what getting a new car/truck would entail and did my research. When I called about the vehicle, I was told that it was going to auction soon and that was the reason for the price. Sean was agreeable when I first stepped into the building, but that quickly changed. He was gone for all of 5 minutes before returning and saying that it wouldn't work. Didn't offer to try anything else, or even work with me. Now the fun part. I guess he must have thought that a 23 year old woman would know next to nothing about what she was asking because he came back to offer a 2002 Chevy Trailblazer with 150k miles. When I told him that I was specifically looking for a truck, he offered a 2006 Chevy Avalanche with 140k miles for $13,000. His reasoning? 'It has an autocheck score of 91! That's how I know it's good!" Just to add insult to injury, he goes on to insult two of my favorite makes of vehicles that have done nothing but perform their very best while my family and friend's Fords have fallen apart. As far as I'm concerned, that is an insult. I'd be better off going to DriveTime and letting them rip me off. At least then I'd be offered a semi-decent vehicle with less miles at a similar price. Not to mention that banks would prefer the first car/truck one purchases to be in relatively good condition because they want their money. It wouldn't do them much good to sell a dud only for it to break down causing repair prices to cost more than the payment. Purchasing any vehicle over 125k miles is just asking for something to start going wrong. I never called him back after that. And if I disliked Ford before, now I will be certain to stay away from them for good, all dealers included. I will also advise those I know to never buy from a Sam Pack's dealership. I'm happy to say that after my horrible experience at this dealer, I was approved for a Ram that I wanted from a Dodge dealer(Certified 2011 at 67K miles) that was priced higher than the one at Sam Pack's through Chrysler Capital with payments I can easily afford. More

Great attention and customer service Jarrod was great to work with and worked with me to find the vehicle i wanted. Would definitely recommend. Justin was also great to work with in Finan Jarrod was great to work with and worked with me to find the vehicle i wanted. Would definitely recommend. Justin was also great to work with in Finance and helped me get me through the paperwork and on my way. More

Stress Free Experience Had a great experience here! It was a seamless process. Jared was very knowledgeable and helped me find the car that was the best fit for me. It was a Had a great experience here! It was a seamless process. Jared was very knowledgeable and helped me find the car that was the best fit for me. It was a quick process as well. Once I picked out the car that I wanted everything else was a piece of cake! They had me in my new car and on my way in no time. More

Great customer service Sean pinegar was awesome and helped us out a lot. I would highly recommend this dealership and Sean to anybody wanting to buy a vehicle Sean pinegar was awesome and helped us out a lot. I would highly recommend this dealership and Sean to anybody wanting to buy a vehicle More

They stepped up big time! Trey Russell is a First Class Mgr! Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked water. I was real upset and didn't want the vehicle because of the water damage. The home office of Ford was absolutely ZERO help. I was basically in deep. Trey stepped up, bought the vehicle back and replaced it with a vehicle that was fantastic. They gave me a loaner vehicle for the amount of time it took to replace the F150, and netted things out about as close as anyone could ever hope for. Trey and Sam Pack didn't need to do any of this. They could have laid it on Ford and washed their hands clean of it, but they took the high road and did the right thing. I can't thank them enough for everything they did to make the situation right. More

Help Maria do her job Maria Munoz worked really hard to help me find the right car. It is a shame that she was hampered by not have the basics of business, like a person Maria Munoz worked really hard to help me find the right car. It is a shame that she was hampered by not have the basics of business, like a personalized business card, a desk phone number, a company email address or a company cell phone. These handicaps all made it very difficult to be in touch with Maria so she could resolve the issues with my new Escape. Sam Pack's 5-Star Ford should not put a sales person on the floor until that person is COMPLETELY outfitted to do the job. More