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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,663 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,663 reviews
March 20, 2025
Avoid Dealing with Raj Patel at Sam Pack's Five Star Ford Carrollton I had an incredibly disappointing experience with Raj Patel, the sales manager at this dealership. Initially, the salesperson was helpf Carrollton I had an incredibly disappointing experience with Raj Patel, the sales manager at this dealership. Initially, the salesperson was helpful, and I was ready to finalize a deal after they agreed to match a competitor’s price. However, when I questioned an unexpected $225 discrepancy in the final price, Raj Patel handled the situation with extreme arrogance and unprofessionalism. Instead of addressing my concern respectfully, he walked into the room, shook hands in a condescending manner, and told me, “You don’t have a car here. You may now get out.” Then, he simply walked away. His dismissive and rude attitude was shocking, especially since I had been polite throughout the process. Rather than treating customers with fairness and integrity, he chose to belittle and intimidate. No professional should behave this way, let alone someone in a management position. If you’re considering purchasing from this dealership, avoid dealing with Raj Patel at all costs. There are plenty of other dealerships where you’ll be treated with respect and honesty. More
by jithesh
March 16, 2025
I thought there was no way that I’d get approved but Benny and Terry worked shear magic and got it done. Not only did they get me into a car but they were very friendly and made me feel like was the o Benny and Terry worked shear magic and got it done. Not only did they get me into a car but they were very friendly and made me feel like was the only customer that mattered. Thanks Benny and Terry! More
by candyjade62
March 14, 2025
Great Dealership! This is my second truck purchased here. My salesman Danny Forsee is the man!! R.J Rebolloso General Manager & Clay Young in service is who will treat This is my second truck purchased here. My salesman Danny Forsee is the man!! R.J Rebolloso General Manager & Clay Young in service is who will treat you right in the service department. More
by winkdink04
Employees Worked With
Other Employees :
Danny Forsee great sales person!! 5 STARS!!
March 08, 2025
Clay Young is THE best! For recent service on my F150, I appreciate Clay's friendliness, knowledge, and suggestions in providing the services I needed. Clay is excellent i For recent service on my F150, I appreciate Clay's friendliness, knowledge, and suggestions in providing the services I needed. Clay is excellent in keeping me informed and exceeding my expectations in delivering ahead of promised schedule completion. His attention to detail, tacit knowledge and experience is a model for any other Service representative, new or tenured! Thank you, Clay! More
by MMartel
Employees Worked With
March 08, 2025
Danny is so helpful and kind, and he gave my experience 5 stars. Thanks, Danny stars. Thanks, Danny More
by dlsullivan70
Employees Worked With
February 13, 2025
They had answers for all of our questions. They were straight to the point and didn't waste time on things that weren't important. They were straight to the point and didn't waste time on things that weren't important. More
by Archer
February 08, 2025
Exceptional customer service. They treat you like a long-time friend. No pressure. Enjoyable experience. They treat you like a long-time friend. No pressure. Enjoyable experience. More
by ChristaS
Employees Worked With
Other Employees :
Mike Nash
February 02, 2025
** * 7 minutes ago New When I lived in Carrollton I purchased many used and new cars from this place. The new trucks turned out to be lemons. The second one was an F150 That after 6 transmission chang purchased many used and new cars from this place. The new trucks turned out to be lemons. The second one was an F150 That after 6 transmission changes under warranty and other part changes the service department was getting tired of me. I was in a position of a great loss, again with another Ford product where I was dealt a lemon. I decided to take a swing at requesting extra support by contacting Sam Pack directly for a trade in on another new truck since I was going bald dealing with this one. Two months later when sweet Sam Pack was finally cornered into speaking with me, I requested my new deal over the phone. I could instantly tell he was angry about having to speak to me. I asked about my trade which he was fully informed on my issues. His response to me came across in a violent scream turning down my request. So off I went to the Chevy dealer never to purchase another Ford product again. More
by Bdk438
Employees Worked With
Sam Pack
