Sam Boswell Honda

First bad Honda I've ever owned out of 5 I've own. Bought a New Honda Accord in October 2013 and it is a Lemon. Gas mileage is excellent, 26 - 28 local driving, 30-33 Freeway. Only good thing I c own. Bought a New Honda Accord in October 2013 and it is a Lemon. Gas mileage is excellent, 26 - 28 local driving, 30-33 Freeway. Only good thing I can say about it. NAVI system sucks freezes for hundreds of miles, if you trust it you are guaranteed to get lost. If you are looking for a street or Hwy forget it, you won't find it with this NAV. Also, my wife has got lost several times trying to find locations with the NAV. I drove her to the Atlanta International airport and it took us into the middle of the city 16 miles North of the airport, we stopped to get directions 3 times and almost missed her plane. It could not locate the Atlanta International airport; totally unreliable and wife don't trust the car so she uses out other car. I bought a Garmin ($140) and sit it in front of the NAV window (it works), never freezes and never get lost anymore. The Bluetooth Hands-free phone system sucks! Voice has never worked, incoming calls are Intermittent, sometimes works, most time it don't; to call out still have to dial it from the cell phone. Several requests to meet with the owner but only allowed talking with one of the supervisors. Only recommendation was to switch carriers to ATT. Our cells work fine with our current carrier; it’s the hands free audio system that doesn't work. When Sam ran this dealership the service I got there on 3 Hondas was good, honest and reliable and it was not a problem to get a meeting with him if you had a problem of a serious nature like this. In my opinion, since 2012 this dealership has deteriorated to a standard that I can no longer trust on anything. And if I can get rid of this Lemon then I’ll never buy another Honda. I have it up for sale for past 4 months for $3500 below cost. If I can’t dump it then I will have to trade it on something reliable and take my loses. I filed a complaint under the Alabama Lemon Law only to be told by someone at Honda Motor Company in California that they would not honor that law. Why is the owner not willing to meet with a customer that has a serious problem with a car that was purchased from this dealership??? More

I love this place! They were extremely busy and instead of making us wait for a sales rep that we thought we had talk to they let us talk to several...which was nice...every one was extremely helpful and of making us wait for a sales rep that we thought we had talk to they let us talk to several...which was nice...every one was extremely helpful and nice! It was raining whenwe test drive the vehicle we came for and didn't notice something wrong with it...when we brought it to the sales persons attention they got it looked at and part ordered for us just like that! Very appreciative of the workers there! More

Initial contact was via internet sales. Feedback and response was timely. Was able to get the vehicle I wanted, with what I wanted with a very successful outcome: a happy customer. Excellent business response was timely. Was able to get the vehicle I wanted, with what I wanted with a very successful outcome: a happy customer. Excellent business manager who explains everything. This was my fourth vehicle from this dealership. Everyquestion Ihad was answered both on the sales floor and during the paperwork signing. More

After researching several models we decided to purchase a After researching several models we decided to purchase a Honda Accord. We chose Sam Boswell Honda because of its convenient location and distance f After researching several models we decided to purchase a Honda Accord. We chose Sam Boswell Honda because of its convenient location and distance from our home. The sales staff was friendly and accommodating. Tony was very informative and pleasant to deal with. We were pleasantly surprised to discover how easy, quick and painless our visit to the finance office turned out to be. The agreed upon price seemed fair and our overall experience was very good. We would definitely recommend this dealership to our friends and family. More

Upon initial contact, the sales rep Mitch Olson was Upon initial contact, the sales rep Mitch Olson was energetic in locating and showing the two vehicles I had expressed an interest in. The second on Upon initial contact, the sales rep Mitch Olson was energetic in locating and showing the two vehicles I had expressed an interest in. The second one, a new item, was listed on the dealer's web site but the sales manager told the salesman they did not have the vehicle. When I called the information up on the dealer's computer, the sales rep located the vehicle and proceeded to demonstrate its features. This subsequently led to the sale. The dealer's employees seemed cheerful and comfortable in their jobs which would indicate to me that management takes an interest in the employees beyond just making a sale. I would not hesitate to recommend the dealership to others. More

The buying experience was very pleasant compared to most. The salesman was knowledgable about the product and was receptive to what we wanted. There were no high pressure sales techniques and they worked wit The salesman was knowledgable about the product and was receptive to what we wanted. There were no high pressure sales techniques and they worked with us to get the financing arranged to where we felt comfortable. Overall a nice pleasant experience. I highly recommend this dealer to anyone looking to buy a car. More

THIS WAS A GREAT EXPERIENCE, WE DID OUR RESEARCH ONLINE, IN FACT WE SHOP ON LINE FOR OUR HONDA ACCORD, LOOKING FOR THE BEST DEAL WE COULD GET, AND ALSO WE NOTICE THE DEALERS WHO WANTED TO HELP US, WAS VERRY IN FACT WE SHOP ON LINE FOR OUR HONDA ACCORD, LOOKING FOR THE BEST DEAL WE COULD GET, AND ALSO WE NOTICE THE DEALERS WHO WANTED TO HELP US, WAS VERRY NICE AND EMAIL US THEIR QUOTE WHICH TO US WAS GREAT . KELLY HAS CALL US THREE TIMES AND LEFT US A MESSAGESO I BELIEVE THE THIRD TIME WHEN SHE CALL WE WAS AT HOME AND MADE AN APPOINTMENT WITH HER, OH BOY WHAT A RAINNY DAY AS FOR THE WEATHER , BUT FOR US IT WAS A GREAT DAY SHE HAD EVERYONE WORKING FOR US TO HELP US NOT ONLY GET THE CAR WE WANTED BUT TO GET THE CAR NOTE IN OUR BUDGET, WE HAD PLANS TO GO OUT OF STATE BUT SHE CHANGE OUR MIND, AND I MUST SAY THE WHOLE STAFF WAS VERRY NICE AND KELLY IS A GREAT SALESMAN THAT CARES ABOUT HER CUSTOMERS, AND THIS WAS A GREAT EXPERIENCE FOR US, SHOPPING ONLINE, AND WE JUST WANT TO THANK EVERYONE, AND WE LOOK FORWARD TO SEEING YOU ALL IN OCTOMBER. AGAIN THANK YOU ALL MICHAEL AND MAE TRAWICK More