Salerno Duane Ford

I had a great experience. I did not have to worry about the typical salesmen tactics and price haggling. Bob Ccerza was professional and went above and beyond to assist me with the purchase of my car. He the typical salesmen tactics and price haggling. Bob Ccerza was professional and went above and beyond to assist me with the purchase of my car. He provided detailed,factual and truthful information about the car. The financial department, Jeff, was also very nice and polite. I had to bring my daughter with me and the staff were all polite and patient as my preschooler explored their offices. All ina ll, it was agreat car shopping experience. kb More

Excellent dealership. After dealing with Licardi Ford in Watchung and Bell in Edison I was ready to give up on purchasing a Ford. Dodge these dealers at all cost and go straight to Salerno Duane! Watchung and Bell in Edison I was ready to give up on purchasing a Ford. Dodge these dealers at all cost and go straight to Salerno Duane! More

I find Bud Dyer The most friendliest & helpful salesman I ever met.And I would recomend him to all my friends &family to buy a car from him.Bud Dyer is no doupt a #1 asset to Salerno-Duane. salesman I ever met.And I would recomend him to all my friends &family to buy a car from him.Bud Dyer is no doupt a #1 asset to Salerno-Duane. Dominick Reale More

My wife and I recently had the pleasure of leasing a 2013 Ford Explorer through Salerno Duane and specifically worked with a very professional individual named Bob Cerza. I would recommend contacting him if Ford Explorer through Salerno Duane and specifically worked with a very professional individual named Bob Cerza. I would recommend contacting him if you plan on buying or leasing in the near future as Bob was fantastic to work with and took a clear interest in our wants and desires and put together a very attaractive deal package for us. He delivered on every promise and we felt very at ease as Bob is very genuine and personable. I like the fact that Bob was experienced and clearly understands the importance of building strong relationships in order to garner repeat business. There is no doubt when our lease is up, we will be repeat customers. I highly recommend this dealership. More

I ordered a new F-150 pick-up truck through the salesman Bud Dyer. He was extremely knowlegeable about the available options and provide valuable insight so I received the best vehicle for the best price. I Bud Dyer. He was extremely knowlegeable about the available options and provide valuable insight so I received the best vehicle for the best price. I was informed it would take 6 weeks before delivery and Bud continually kept me updated on the progress of the build. I was pleasantly suprised when I received delivery within 5 weeks. The finance department along with the service department were helpful and a pleasure to deal with. Overall the entire dealership provided an honest stress free experience and the F-150 is exactly what I ordered and a great product. Thank you. Pete More

We have purchased/leased six Ford vehicles from Salerno Duance during the past ten years. We've dealt with Bud exclusively over that time. He's sort of the wisened graybeard of the sales force and refuse Duance during the past ten years. We've dealt with Bud exclusively over that time. He's sort of the wisened graybeard of the sales force and refuses to retire. So, aside from being hugely knowledgable about the products and lease vs. buy choices, he's fun to deal with. We just tell Bud what we're looking for and he puts the best deal together based upon Ford's then current specials, rebates, holdbacks, etc. Enough said. Stop reading. Just go and enjoy doing business with S-D and Bud. The 'Meeows' Family More

As a retired recently widowed woman out for the first time looking at automobiles I was filled with trepidation. Would a dealership be amused and condescending by a senior citizen with absolutely no idea time looking at automobiles I was filled with trepidation. Would a dealership be amused and condescending by a senior citizen with absolutely no idea how to proceed in selecting and evaluating a car that would be suitable for her driving requirements? Well, just one way to find out. I selected Salerno Duane because it was in a convenient location and I had passed it many, many times as I drove from my town into and through Summit. I made a phone call and spoke with Lionel James who invited me to visit the dealership that day. When I walked in, a gentleman stood up from his desk and said,"Hello, Barbara, my name is Lionel." That immediate, personal response clinched the deal for me. I felt special. There was nothing Lionel wouldn't do for me--answering my "dumb" questions with professionalism and charm, and especially patience. Within three days I was signed, sealed and delivered by Lionel who had me sit in the car while he explained the mechanics of it all, knaowing full well, of course, that I wouldn't remember much of it until I took possession and had time at home to read all the information in the voluminous books he gave me. He took me to More

I LIVE A BUSY LIFE WITH NOT MUCH TIME TO GO OUT MY WAY TO COMPLETE A SURVEY ABOUT A CAR DEALERSHIP. WELL, THIS TIME AROUND, MY 12TH PURCHASE IN MY LIFE, I HAVE TO MAKE TIME TO SHARE MY EXPERIENCE. To sta COMPLETE A SURVEY ABOUT A CAR DEALERSHIP. WELL, THIS TIME AROUND, MY 12TH PURCHASE IN MY LIFE, I HAVE TO MAKE TIME TO SHARE MY EXPERIENCE. To start, I can be a nasty, aggressive, and demanding customer, always looking for the best deal, always untrusting of dealerships and sales people, and I always do my research ahead of time. I am so difficult, that family refuses to come with me to a dealership because of how I can be difficult with the sales people. In the past, no matter which dealerships in NJ I have gone to, I found most to be the same and found alot of BS coming out of the mouths of the sales people. THIS IS NOT THE CASE AT SALERNO DUANE IN SUMMIT, NJ. I urge all of you to go out of you way, travel a distance if you have to, because the experience is well worth it. Bob Cerza was my sales person. From the minute you meet Bob, it is clear, he is a straight forward, get to the point, honest professional who WON'T tell you what you want to hear and who WON'T try and get over on you. I can honestly say that he is the first salesman ever that I actually was able to relax with, and totally enjoy the process of dishing out $35,000 for a car. You can tell he is old school in sales techniques where SERVICE, FAIRNESS, and HONESTY are the basics of his approach. He does not make the rookie mistake of trying to hit a homerun with every sale, with every step up to the plate. He realizes that he relies on repeat business so he goes out of his way to accomodate you and make you want to return as a customer. I know I am rambling but I honestly cannot say enough about Bob. He was a pleasure to work with and you cannot help but feel you made a friend when you walk out of that place. But, it does not stop with Bob. Every person at Salerno Duane that I came in contact with was the same. Obviously, aside from Sales people, you have floor managers and finance people to deal with too. All were great and easy to deal with. I actually spent like 30 minutes talking with the manager about Life and other personal things before I actually began signing paperwork. He was not rushing me and I actually made the first move to ask for the paperwork. It is nice to feel like the only customer. That is not common in the dealerships I have gone too previously. Bob and the others made me feel just that way. Thanks to all. Enough said, you would be a fool if you go somewhere else. As for the Ford Edge I have, I love it. While it may not be the greatest on gas, I knew that when I bought it and overall, it all comes down to how you drive the car. I have NO COMPLAINTS. In closing let me say this. I chose Ford because it is American. Most of my previous cars were NOT American. Although I did want a Nissan, again, I thought that I need to do my part in fixing this economy by keeping my money in this country, all of it. If everyone did their part and improved how they spend their money more, that will solve this problem with the economy. Furthermore, the net results for American Car Companies will result in Profit through the roof, no need for bailouts, and cheaper, better, products, not that they need it, but it is true. Buying American is a win-win situation. It is your duty as an American in my opinion. It is Patriotic thing to do. Thanks again Bob and all at Salerno Duane. Mike G NJ More

Bob Cerza is THE MAN! From the moment I first met him when I happened to stop in one day this spring, looking for an good used car, till the deal was signed, sealed, delivered, as they say, Bob was the u when I happened to stop in one day this spring, looking for an good used car, till the deal was signed, sealed, delivered, as they say, Bob was the utmost pro salesman, very knowledgeable, courteous, friendly, and low key, no high sales pressure tactics, which I really appreciated and has always been an turn off at other dealerships to me. My purchase was an beautiful 2010 Ford Fusion SEL, which Bob steered me towards, and from the minute we took the car out for an test drive, I knew I had found my next new vehicle! I never had any problems reaching out to Bob, he was always available to me when I had questions, either via phone calls or emails. Bob's friendly, outgoing personality and mannerisms, gave me great confidence that I was shopping for the right car for me at the right store! I was pleased and proud to have purchased from an local business and my car was an American made vehicle. I also feel that I lucked into someone like Bob, who made me feel very welcome to be shopping with him at the dealership. We became friends during the sales process, and Bob became very concerned for me and my family, as I went thru an very difficult personal time, suffering the sudden loss of my older brother shortly after the sale was completed. I would very highly recommend Bob Cerza to anyone interested in shopping for an new or used car, as well as recommending Salerno Duane Ford as an great place to shop for an car! More

It was a long, hard search to find the best deal to fit our needs ... 4 or 5 months. We looked everywhere at everything. After a lot of visits and chats with Bob Cerza we got the deal we wanted. Poor Bo our needs ... 4 or 5 months. We looked everywhere at everything. After a lot of visits and chats with Bob Cerza we got the deal we wanted. Poor Bob ... he suffered through our dumb questions quite patiently for many months to make the best bid. He was by far the most knowledgeable and pleasant of all the sales folks we chatted with at Salerno Duane and elsewhere. More