Back

Salerno Duane Ford

Summit, NJ

4.8
954 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
Contact Dealership

245 Broad St

Summit, NJ

07901

Directions

By Type

Showing 954 reviews

August 15, 2015

Third Times a Charm I have now leased 3 vehicles in a row from Bob Cerza at Salerno Duane Ford - and each and every time it has been a fantastic experience from start to More

by HenryF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
August 15, 2015

A very easy and simple experience Bob Cerza was a pleasure to be guided by. I wanted to replace my lease with a new car. He gave me neutral advice allowing me to make a decision to a More

by Redrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Costa, Bob Cerza
August 12, 2015

Great Experience This was the most civilized experience I have ever had in looking for a car. My salesman, Bob Cerza was friendly, courteous, and professional. He lis More

by Christine Raymond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cerza
August 04, 2015

not willing to negotiate I really wanted to use Salerno because I support local businesses but when I dealt with Vito he was completely unwilling to even come close to another More

by rggaudet
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vito Monaco
Aug 08, 2015 -

Salerno Duane Ford responded

We tried to be as competitive as we could but the client was seeking specific equipment and these vehicles are leftovers. We only had a handful left in stock. Vito remained in constant contact with the client, and in the end even honestly recommended that she just get the one she found elsewhere! We wished her the best knowing that the dealer was taking a loss on the leftover Escape and it was an awesome deal we couldn't hope to match on a vehicle that would cost us $100s more just to find and transport in. This was not an issue of not caring about a client but Instead this was an issue of caring enough to give the best, most honest advice possible even if it cost us the opportunity to sell a vehicle. We apologize sincerely if we somehow weren't able to communicate this well enough.

August 04, 2015

Great Experience This was the best experience I've had at a car dealership. Bob Montgomery was friendly, professional and listened to my needs. The entire process from More

by Pete1228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Montgomery
August 03, 2015

Great Experience Salerno Duane Ford accommodated my needs and Bob Montgomery was a great partner during the purchasing process. I drove away satisfied with both servi More

by Idonotwanttocreateascreenname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Montgomery
July 31, 2015

Great Experience From start to finish Bud did a great job. We got a fair deal and the process was very smooth and professional. I would highly recommend to a friend. More

by jjart74
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bud Dyer
July 31, 2015

Not the Highway Car Dealer I'll never forget those words from salesman Vito Monaco. I bought a Chevy at a Highway Dealer a week after buying a Ford from Vito, and the experience More

by RL67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vito Monaco
July 29, 2015

Wonderful Experience Bob Montgomery was extremely helpful and thorough in aiding us in making our decision for our new Ford Fusion. He was knowledgeable, generous with hi More

by Mike Neavill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Montgomery
July 29, 2015

Great experience Bob Montgomery at Salerno Duane Ford in Summit NJ made the sales process incredibly easy and understandable. As someone who works in the sales indust More

by Rg51289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Montgomery
...
54
...