Salerno Duane Ford

Wrong diagnosis My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept ask My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept asking about the car every day, I did not rush them, as I knew I had no appointment. However, I wished for some help or feed back. On Friday 11/6/2015 I lost my patience and requested to have my car back. I retrieved my car at the end of the work day with an invoice for $0.00. The service manager stated that his mechanic felt bad about the car as it needs a new engine. The invoice shows the car has internal engine problems. The next day, I took the car to Pep Boys where the performed complete diagnostics and confirmed that the compression test is very good. They replaced the starter and the car runs like new. More

Smooth and painless experience My wife and I enjoyed a very smooth and painless car-buying experience when we recently purchased an F-150 from Salerno-Duane. Vito clearly communica My wife and I enjoyed a very smooth and painless car-buying experience when we recently purchased an F-150 from Salerno-Duane. Vito clearly communicated price and financing options and didn't waste our time with usual car sales non-sense. This was all very much appreciated. More

Thanks Bob Cerza! Very knowledgeable about the vehicles from start to finish. Very accommodating during the test drive phase. Much appreciated. Great service all around Very knowledgeable about the vehicles from start to finish. Very accommodating during the test drive phase. Much appreciated. Great service all around. Thank you for your help! More

Bud Is GREAT! Bud Dyer Is the best!!! Over 12 new car purchases from him all Great!!! Always a pleasant experience, makes it very easy to do business. Bud Dyer Is the best!!! Over 12 new car purchases from him all Great!!! Always a pleasant experience, makes it very easy to do business. More

Ford, my new lease on life My son-in-law, Paul, called Bob, as he purchased his new car here last month with Bob. I encountered the same great service that I was told about. I e My son-in-law, Paul, called Bob, as he purchased his new car here last month with Bob. I encountered the same great service that I was told about. I explained my situation that I was under another lease and no longer happy with the size of my car or the features (GMC). Bob helped me resolve that issue first and then explained type of car that suit my needs. Bob handled everything like a pro, from doing the paperwork, being considerate to me needs and comfort, and not rushing me. It was a very pleasant experience. After I listed the colors I did not want, he showed me the ones I might like. I was bold and chose red, with the white & black interior. When I was ready to pick up the car, Bob explained the many features of the car. I trusted him so much, I did not test drive the car. It rides and drives like a dream. Once I am happy with a sales person and dealer, I become a return customer. I will be returning to this dealer for sure. More

Great sales, service and customer satisfaction Returned to Salerno Duane Ford when it was time for a new Expedition. My salesperson, Bud, made it easier than I could have ever imagined. Worked with Returned to Salerno Duane Ford when it was time for a new Expedition. My salesperson, Bud, made it easier than I could have ever imagined. Worked with me to get the best deal and vehicle in record time. It was a pleasure dealing with this man and this dealership for the second time in five years. I should have shopped for all my family's vehicles there. I will from now on. Thomas More

A great experience! We had a great experience in working with Mr. Bob Montgomery the salesman who assisted in our lease purchase. A very professional individual, who know We had a great experience in working with Mr. Bob Montgomery the salesman who assisted in our lease purchase. A very professional individual, who knows his business. A very pleasant personality who made a great impression on my mother, my brother and myself. Mr. John Sulano, the business manager was also great to work with. He made the financial component quite easy and his personality too was quite warm and friendly. More

wonderful service i highly recommend salerno duane ford especially the service department, always treat me right. any service problem is handled right the first time. i highly recommend salerno duane ford especially the service department, always treat me right. any service problem is handled right the first time. the staff is very friendly & remembers you & will make sure you are comfortable while waiting for your car, we bought our edge there 4 years ago & the sales department was very knowledgeable & worked with us to get us the right car at the right price. will go back again, More

Bud and John made it an easy experience! This was the second Escape I bought from Bud Dyer. He is a pleasure to work with! What a nice, sweet gentleman. I was also pleasantly surprised whe This was the second Escape I bought from Bud Dyer. He is a pleasure to work with! What a nice, sweet gentleman. I was also pleasantly surprised when the finance portion was also handled smoothly by John. More

Salerno Duane Ford - Highly Recommended Our sales consultant Bob Montgomery took care of all of our questions and requests, and was a pleasure to deal with. Highly recommended. He was very Our sales consultant Bob Montgomery took care of all of our questions and requests, and was a pleasure to deal with. Highly recommended. He was very helpful guiding us through the options, and knew the model well. More