Salerno Duane Ford

Service repair I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not working correctly. First visit they claimed they updated software and fixed it. They did not. Second visit I was told it was both of my key fobs that went bad. Both at same time on same day went bad? Was told that they were reprogramming new fobs for me. Was handed old fobs because they don't have new ones in stock. Going for third visit to try to fix. Was lied to each time about the repair that wasn't done. Service director Ray Gambino told me to ask for him on visit. He was never there during my two hour wait. More

Excellent experience ! This was our first buy of a car in North America so we were a bit stressed ! Bob has been extremely nice, not pushy at all, letting us time for decis This was our first buy of a car in North America so we were a bit stressed ! Bob has been extremely nice, not pushy at all, letting us time for decision. I'd recommend him with no hesitation ! More

Great leasing experience My wife and I leased a Ford Escape just yesterday from Bob Cerza at Salerno Duane Ford. It was a comfortable experience working with Bob and several My wife and I leased a Ford Escape just yesterday from Bob Cerza at Salerno Duane Ford. It was a comfortable experience working with Bob and several members of the Dealership staff to complete the transaction. I would highly recommend this Dealership to potential buyers based on my experience. Roger Porter More

The most pleasant experience buying a car Robert the salesman was so helpful and professional, it was so nice to buy a car there, I will tell everyone that I know about this dealership. Robert the salesman was so helpful and professional, it was so nice to buy a car there, I will tell everyone that I know about this dealership. More

Top Notch Dealer & Salesman I just recently purchased my 3rd Ford from Bob Cerza at Salerno Duane Ford. Bob is a great guy and knows exactly how to treat a customer looking to I just recently purchased my 3rd Ford from Bob Cerza at Salerno Duane Ford. Bob is a great guy and knows exactly how to treat a customer looking to buy a car. He is a straight shooter and does not beat around the bush when looking to get you in the car you want for the price you want. Bob has actually made my car buying experience a true pleasure by his personality and knowledge of cars and buying cars. I wont go anywhere else when I am buying a new car.....Bob is the guy you want to deal with if you want to have fun, stress-free, experience, while getting the car you want. Thanks Bob!!! More

Very easy to deal with I came to Salerno Duane to lease a new Ford Escape and was happy I came to this dealership. I knew the specific car I wanted to see, and within minute I came to Salerno Duane to lease a new Ford Escape and was happy I came to this dealership. I knew the specific car I wanted to see, and within minutes I was on a test drive. Bob was very patient as I tested the car and took a look around the interior. When I decided this was the car I wanted to lease, Bob made the transaction very simple. We quickly negotiated not only a price on the car, but also a price on my trade in, both of which were extremely fair. I was able to take my new car home the same day and was very satisfied with my purchase. I highly recommend both Bob and this dealership. More

Easy Used Vehicle Purchase Recently purchased a used Ford vehicle from Bob - he was straight up and didn't jerk us around which is what we had been experiencing from other local Recently purchased a used Ford vehicle from Bob - he was straight up and didn't jerk us around which is what we had been experiencing from other local dealerships. Bob was able to help us out with the price a little and within a few hours I drove off with the car! It drives like a charm and we couldn't be happier. Thanks Bob! More

Another great experience with Bob We met with Bob Montgomery who really knows how to listen to our needs walk through all of details. Bob was respectful to our time and always a pleas We met with Bob Montgomery who really knows how to listen to our needs walk through all of details. Bob was respectful to our time and always a pleasure to work with. More

My second lease and confirmation of my loyalty Bob C. is likely one of the most genuine and helpful car salesmen I have ever encountered. He has consistently gone out of his way to help me in my c Bob C. is likely one of the most genuine and helpful car salesmen I have ever encountered. He has consistently gone out of his way to help me in my car leasing experiences and alway puts me at ease when working with him. Not only is he incredibly responsive via email and phone, but he took the time to actually pick out the exact car I was looking for, completed preliminary paperwork and had my lease quote ready before I even arrived at the dealership. He is reassuring and open-minded and never pressures any sale. I trust him implicitly and I am already looking forward to my next Ford lease. As an added bonus, we were enthusiastically greeted by Lucy, the adopted pup that brightens up the dealership. I strongly recommend Bob and Salerno-Duane Ford as all of my experiences have been overwhelmingly positive. More

I just bought my fifth car from Bob Cerza I can always trust Bob Cerza to find the best car for me at the best price. He is always patient and helpful. Bob treats us like members of his fami I can always trust Bob Cerza to find the best car for me at the best price. He is always patient and helpful. Bob treats us like members of his family which is why we have been his customers for almost 18 years. He always spends all the time you need to understand your new car. Salerno Duane is also my first choice of all Ford Service departments. We trust that they only recommend the necessary repairs at good prices. More