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Safford Chrysler Jeep Dodge of Fredericksburg
Fredericksburg, VA
1,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 25, 2011
Sales people in Used are nice and good. Service people at this dealership are some of the worst anywhere. They regularly change what they tell you. Then they delete items and discriptions from thier computer this dealership are some of the worst anywhere. They regularly change what they tell you. Then they delete items and discriptions from thier computer system so that when you go back for an issue that they did not actually fix, they claim it was not told to them. Then they will break items on your cehicle and claim it was like that before you came in. Make sure if you have to use their service that you photograph every part of your car from, both outside and inside. Then when you go in and tell them you were in before for the same issue they will call you a lier to your face, and charge you again for the same issue. If you can get to another Chrysler Jeep Dodge dealership for service, highly recommended that you do. The customer service of rudeness came from the bottom to the management. If you ask any specific questions, and know specificly what your issue is and the needed fix and do not treat them like they are the "gods" of all knowledge and you know nothing, they will treat you like dirt and be angree that you would dare tell them about your car. Quality of work covers the fact that have been in for the same issue multiple times, being repeaditly charges and the issue still presists. Then they have damaged the vehicle more then once and claimed it was damage before it was brought in, that it was not for the car had been carefully looked at before bringing it in, then told was lying when confronted them with this information. One person in service was atleast courtious so gave a 2 here but the rest have been nothing but rude. Then the management supports the rudeness and lack of professionalism and does not strive for their people to provide quality work. The only reason price is ok is that some of it was covered by insurance otherwise they have higher prices. Had to start coming to this dealership because the other one in the area was closed down. Bought a great vehicle, but the service has ruined the joy of owning the vehicle and would by another Chrysler Jeep Dodge if it was not for the horrible service provided. More
by veryfrustrated111
Employees Worked With
various employees
October 25, 2011
Just let me say, that this dealership has all their ducks in a row. We arrived at this dealer at 1:30 pm and by 4:00 pm we had met Ben, taken 2 different trucks for a test drive, made the deal that we were h in a row. We arrived at this dealer at 1:30 pm and by 4:00 pm we had met Ben, taken 2 different trucks for a test drive, made the deal that we were happy with. selected our other add on , gone through the financing process and in our truck on our way home. This is the way to buy a vehicle. Thanks to Benjamin and Safford for all your assistance. Jerry& Christy williams Great buying experience! More
by jerry8362
Employees Worked With
Benjamin Clarke
October 17, 2011
Great service, very friendly, no pressure. Chris knows the product well. My first oil change went well; good service hours, reasonable rates. I felt I was given a good deal and have enjoyed every minute the product well. My first oil change went well; good service hours, reasonable rates. I felt I was given a good deal and have enjoyed every minute I've driven my new vehicle. I think the new Chryslers have been well designed and I have faith that I will get great service out of my new car. More
by rjcfab
Employees Worked With
Chris Glitzos, Chris Glitzos
October 16, 2011
Great "bottom line" price on a new 2011 Chrysler 300 LTD. Optional programs were all offered but no "hard sale" to buy. Thank you! The salesman even provided us a sandwich when it was ap Chrysler 300 LTD. Optional programs were all offered but no "hard sale" to buy. Thank you! The salesman even provided us a sandwich when it was apparent we'd missed lunch to get to the dealership. We were in and out in 3 1/2 hours, which I thought was fast considering we took a good long test drive, our trade-in had to be assessed, financing arranged, and the car prepped for delivery. More
by priest74
Employees Worked With
Al Allee, Ben Clark, Al Allee
October 14, 2011
This has been the best experience buying a new car. The staff at Safford Dodge at Fredericksburg were friendly and efficient, especially our salesman Troy. We were in looking at a new truck 6 months prior staff at Safford Dodge at Fredericksburg were friendly and efficient, especially our salesman Troy. We were in looking at a new truck 6 months prior and Troy remembered us. Troy went above and beyond and got us the exact truck we wanted and at a great price. He is a true professional and great person. We will be back in the future to purchase from Troy and Safford again! More
by Nichols_Family
Employees Worked With
Troy, Troy Garretson
October 13, 2011
I came to the dealership to look at a low-mileage used Chrsyler Mini Van. The 2011 vehicle I was interested in was sold but Troy showed us a new 2011 vehicle as well as another used vehicle (2010). The Chrsyler Mini Van. The 2011 vehicle I was interested in was sold but Troy showed us a new 2011 vehicle as well as another used vehicle (2010). The 2010 vehicle had most of the items that was on the 2011 and we test drove that vehicle. Troy was very accomodating and friendly to us. He provided excellent service to us. We purchased the 2010 vehicle. More
by jepowell
Employees Worked With
Troy Garretson, Troy Garretson
October 10, 2011
Went to Safford of Fredericksburg to have some service on my 2008 Town & Country and to check out the Dodge Durango and Jeep Grand Cherokee's. We talked with Mark Miles in the service area and he personally my 2008 Town & Country and to check out the Dodge Durango and Jeep Grand Cherokee's. We talked with Mark Miles in the service area and he personally walked us out to meet Chris Glitzos to talk about our options/needs. Best experience we ever had in looking for and buying a new vehicle. Chris understood our situation and allowed us plenty of time to test drive several vehicles and there was no pressure or sterotypical sales lines or hard sale pressure. The dealer was responsive to our negotiations on both the trade in and sales price. We are very happy with the vehicle and the experience. Highly recommended are both Chris Glitzos in Sales and Mark Miles in Service. More
by slusher01
Employees Worked With
Mark Miles, Chris Glitzos, Chris Glitzos
October 10, 2011
On Oct. 2nd 2011 I took my 2007 Dodge Ram into Safford Dodge of Fredericksburg for an oil change, and left with a brand new 2012 Dodge Avenger SXT plus and it was all due to the great service I got from e Dodge of Fredericksburg for an oil change, and left with a brand new 2012 Dodge Avenger SXT plus and it was all due to the great service I got from everybody there. It started in service. I saw a sign that said I could get a free appraisal, I said since I'm waiting for my truck, why not. I was then taken to my friend Chris Glitzos who treated me like a friend from the begenning to end. I told Chris I didn't think I could get the car and he said "well lets see" after we figured what would be best for me, Chris got thinggs stared. I loved my truck but it was killing me in gas. I slettled on a lovely 2012 Dodge Avenger SXT Plus, Blackberry Pearl in color. Chris and the team went to work from there. A few hours later I had a new car with great gas MPG, aaand payment I could live with. I'm one happy customer. Not once did I feel rushed or puched into something I was not comforable with. Every experience I've had with the folk at Safford Dodge has been great, and that includs when I got my truck from them a few years back. I would recommend Stafford Chrysler Jeep Dodge of Fredericksburg to any and everyone at anytime. Go Stafford Dodge of Fredericksburg!!!!!!!!!!!!!!!. More
by Boops Avenger 2012
Employees Worked With
Chris Glitzos, Sales/Mark. service, Chris Glitzos
October 09, 2011
Started going to Safford after the Jeep dealer closed. Was skeptical at first but the service department has been great. I don't feel like I am being charged for extra parts that may or may not be needed Was skeptical at first but the service department has been great. I don't feel like I am being charged for extra parts that may or may not be needed. My car needed a new radiator but the water pump and thermostat were both ok. Feel like another dealer would have wanted to put on a new water pump, etc. A++++++++ More
by gillson
Employees Worked With
Chris, Chris Atchison
October 05, 2011
We had purchased a truck from Scott Rader previously and were impressed by his integrity and friendliness. He was at another dealership at the time. When we found out he was with Safford, there was no quest were impressed by his integrity and friendliness. He was at another dealership at the time. When we found out he was with Safford, there was no question when we spotted the Chrysler 200 on the lot that we would want Scott as the sales professional we would work with in purchasing the car. He is a great asset to Safford. More
by gerrycal
Employees Worked With
Scott Rader (sales professional), Scott Rader
