I am extremely disappointed with my recent experience at - adonte.houston1
I am extremely disappointed with my recent experience at Bayside Chrysler Dodge Jeep Ram of King George.
On August 14, 2026, I picked up my vehicle after having front-end repairs completed. After driving home and pulling into my driveway, I discovered as I was exiting my vehicle that the driver's side door panel was loose and the door locking mechanism had been broken and ripped off. This damage was not present when I dropped off my vehicle for service.
I immediately contacted the dealership and reported the issue to Troy at the Service Department front desk, who escalated the matter to the Service Department supervisor, Afton (as I was told). What followed was a frustrating back-and-forth discussion regarding responsibility for the damage.
Rather than taking ownership of the issue or working toward a resolution, I was ultimately told that the damage was already present when I brought the vehicle in and that multiple employees had supposedly observed it in that condition. This statement is completely false. The door panel and locking mechanism were not damaged when I delivered my vehicle for service.
What makes this situation even more disappointing is that my family and I have spent thousands of dollars over the years purchasing Dodge vehicles and supporting the brand. To be treated this way, have my concerns dismissed, and be accused of misrepresenting the facts is unacceptable.
The problem is not only the damage itself but also the lack of accountability and customer service shown by the dealership. When customers trust a service department with their vehicle, they expect honesty, professionalism, and a willingness to make things right when concerns arise.
Based on this experience, I cannot recommend Bayside Chrysler Dodge Jeep Ram of King George. Loyal customers deserve better treatment than being told something was damaged beforehand when it was not. I am deeply disappointed by how this matter was handled and believe Dodge should be ashamed of how a long-time customer was treated.
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