Safford Chrysler Jeep Dodge of Fredericksburg

Took my Dodge Ram in for service when a small animal had chewed up my fuel line at the fuel pump. After repair, drove vehicle once then would not start. Engine cranked easily but would not start. Contact chewed up my fuel line at the fuel pump. After repair, drove vehicle once then would not start. Engine cranked easily but would not start. Contacted Rob in service and he gave me number to call to have it towed in. After several days, service tech said it was a bad battery, despite that the engin cranked easily and repeatedly. They put a new battery in and drove vehicle home. Noticed low fuel light kept comming on despite having a full tank when I dropped it off. First drive after bringing it home, truck died 1 mile from house. Engine cranked easily but would not start. Same problem that I was told the new battery would fix. Called and left voicemail for Rob in service. Called again and got Bret and he said to have it towed in. Durring this time, Rob left me a voicemail saying the dealership would pay the towing. After several days they discovered it was just some loose wires with the fuel pump. When I questioned the need for the new battery, they said it was bad also and needed to be replaced. When I asked about refunding my previous tow charges, was told they would check on it. No word since and they do not return calls. Overall impression is incompetent service technicians, liars and cheats. More

My husband and I recently purchased a 2011 Toyota Tacoma from Safford Dodge. The vehicle had only one owner and less than 10,000 miles. Before we sat down to try to come to an agreement on the price we to from Safford Dodge. The vehicle had only one owner and less than 10,000 miles. Before we sat down to try to come to an agreement on the price we took it for a test drive. The whole time we were driving the vehicle the salesperson talked about being a former employee of a Toyota Dealership and proceeded to tell us how reliable they are. We came to an agreement that day and we were satisfied with the deal. But when we were about to leave we noticed that we were only given one key and one remote. We asked about a second key we were told not to worry; they would call the former owner that day and get it to us. A few days went by without any communication, so I called to check. I was told that they would follow up and get back to me. I’m pretty sure they lost whatever original key was given to them when the vehicle was traded. To make a long story short I had to call 3 more times and eventually talk to a manager. I was then told that I could take the vehicle to a Toyota dealership and have a second key made and bring in the receipt for reimbursement. So I drove to the Toyota Dealer on my day off and stood around waiting for 30 minutes only to be informed they can’t make a master key from a valet key…the whole system has to be reprogrammed. The people at Safford had failed to tell us that the one and only key that was available for the vehicle was a valet key (won’t work all of the locks and/or features in the car). The service manager at Toyota said that most anyone that has worked for a dealership would know that just by looking at the key. It is a different color. Reprogramming was going to cost $500.00. So I took my new truck and my valet key back to Safford and cornered the manager. I was told that the issue would be resolved because “Integrity is important to us”. Well, it is not resolved. I did eventually end up with one master key, but I STILL don’t have a second key or second remote. So it appears it will be my problem and money ($350) out of my pocket to have another one created. Our assumption was that getting two good keys with a car was a basic practice. Apparently at Safford, that is not a good assumption because I now see another negative review on the internet for the same type of issue. So if you go there… make sure you have two keys (or whatever else you think should come with your car) before you leave the lot or you will be out of luck. My husband and I believe they knowingly lied to us and just hoped we would deal with it while they counted their profits. We love our Toyota, but we will be reluctant to refer anyone to this dealership based on our experience. More

From my experience with this dealership is horrible. The only thing they have going for them is Ken Irwin. The rest of them are worthless. We bought a used jetta from them and the tire pressure light was on only thing they have going for them is Ken Irwin. The rest of them are worthless. We bought a used jetta from them and the tire pressure light was on. They took it into the shop and just hit the reset button on it. Drove 200 miles and it came back on. I went in there and they looked at the sensor. Once again said nothing was wrong with the car. So once again drove it another 200 miles and it came back on again. Now they say that the tire is ripped in the wall and needed to be repalced. So I said ok fix it. They said we cant get the tire in till tuesday. So i tried to go to firestone to get the tire but they wanted another 70 dollars for the tire and the dealership wouldnt let me get it put on there. So at that point i complanied ask the gm to call me and guess what? He does not call me back the salesman Ken calls me back. The whole managment team just passes the buck right back to their employess. Real proffesional right? I finally got the new tire put on at the dealership after its all said and done. I had to be down there the last 4 fridays last months. As much as i was down there i should have got a part time job working for them. My mechanic is looking at the car and friday, but i can bet i will be back down to that place trying to get the job done right, which once again shouldnt have had a problem from the start. Recent. Leo the gsm of the dealership did fix the car. Good thing they have him there. ************ More