Safford Chrysler Jeep Dodge of Fredericksburg

Purchase of new Jeep My husband and I recently purchased a new Jeep. We dealt with Gary Southall, who was very professional, knowledgeable and a pleasure to work with. My husband and I recently purchased a new Jeep. We dealt with Gary Southall, who was very professional, knowledgeable and a pleasure to work with. More

Positive service experience, excellent online scheduling I bought a used Jeep (out of warranty and not from Safford) and brought it home. Checked online and found one outstanding recall notice. Went online I bought a used Jeep (out of warranty and not from Safford) and brought it home. Checked online and found one outstanding recall notice. Went online for Safford (where I'd never had a car serviced before but which is the nearest authorized Jeep dealer) to schedule fixing the recall which the recall notice said would take about a half-hour. With online chat, I got a NEXT DAY appointment even after I explained that I had some other obligations . When I arrived, check-in went smoothly. I mentioned that, in addition to the recall repair, I'd like the A/C checked for low coolant BUT was on a tight schedule and could come back another day. I was told the check would add little time, and they'd let me know IF a hidden problem would cause a delay before they started any work. The recalI fix and the A/C work took less time than I'd budgeted for, and the price (only for the A/C work, the recall fix of course was no charge) was less than I expected or had been charged elsewhere for similar checking and adding of coolant. YES, I'd recommend Safford service. YES, they have a better than average online scheduling process. YES, they accommodated my needs instead of telling me take it or leave it. More

Best Car purchase experience EVER Kelly Brown was our sales associate and her professionalism, genuine concern and product knowledge was superior to any other associate we have ever de Kelly Brown was our sales associate and her professionalism, genuine concern and product knowledge was superior to any other associate we have ever dealt with at any other automotive facility. She was prompt to greet us at the door, she was ready for us to arrive and had everything set up just as promised. Troy, was also instrumental in our experience as he was working our credit and hunting us the best possible deal available to us. Troy was up front,honest, and dedicated to ensuring we were happy and received the best possible deal. Of the multiple cars we have ever purchased, this was the first time we felt VALUED. I cannot express how greatful we are to SAfford of Fredericksburg and the great job Kelly an dTroy did. Furthermore, James was very helpful and knowledgeable with the finance docs, and everyone there sunday was very friendly to our children. Simply put, we felt welcomed, appreciated, and valued. Thank you again, The Cox Family More

Bought a 2014 Jeep Cherokee LTD in March. Great Bought a 2014 Jeep Cherokee LTD in March. Great experience starting with Sharrita over the web/chat to find the car I wanted and for quotes. Drove 50 Bought a 2014 Jeep Cherokee LTD in March. Great experience starting with Sharrita over the web/chat to find the car I wanted and for quotes. Drove 50 miles from Tysons on the assumption that they will be able to beat Koons. A little better selection of cars too. Met Al, very nice, knowledgeable, down to earth guy. After the test drive he prepared the numbers and with final help from Troy (nicest sales manager; he listens to you) they were able to beat the Koons WOW price. Then added another $1K off from Chrysler Connect. (had the mailed certificate but they have to check in the system too). There were no games/tactics/negotiations. All looking to have a smooth and quick transaction. Shopped extensively for weeks with five Jeep dealers in the NoVA DC MD area. Only two major players. They were the best for me. More

I purchased my 2011 Jeep Liberty from Safford of Fredericksburg and was very pleased with everyone, so I returned and bought my 2014 Jeep Patriot. I would recommend everyone go to Safford of Freder Fredericksburg and was very pleased with everyone, so I returned and bought my 2014 Jeep Patriot. I would recommend everyone go to Safford of Fredericksburg, the people there are amazing and I wouldn't go anywhere else to buy a new car. Joan Bays is the best Sales Manager that I have ever dealt with. Thanks again for everything. Lori More

I visited this dealership a week ago, and purchased a used 2007 Honda Civic Coupe. I live about an hour or so away from the dealership, and wanted to make sure everything was set for when I came to view used 2007 Honda Civic Coupe. I live about an hour or so away from the dealership, and wanted to make sure everything was set for when I came to view the car. I talked with a woman named Cynthia, and she assured me everything would be ready when I visit. When I arrived she met me with all my needs, and shes so friendly. She is reliable, and trustworthy and made my car purchase less nerve racking. She worked with me to make sure everything with the car and purchase process is right. She never gave up. If you are to purchase a car at this dealership I highly recommend working with her. I have had my car for 2 weeks now, no problems. I love it! Thank you Cynthia! More

I purchased a 2012 Dodge Avenger in August 2013 and the heat either never worked or stopped working so the warranty that we were encouraged to purchase does not cover the repair of the heater coil or the 2 heat either never worked or stopped working so the warranty that we were encouraged to purchase does not cover the repair of the heater coil or the 2 thermostats. This is basically a new car that at this point has not heat....this is ridiculous and all you can say is sorry. Well I won't be buying another car from this dealership. There is not way that this should be a repair that we have to pay for. We have owned this car for 7 months...sounds like a factory problem or maybe someone could tell me what certified means. Bad bad bad!!! More

I would like to say that your team is tenacious, and thorough because my vehicle's issue was not easily duplicated, and the problem was hard to detect; the technician did not give up, and through time a thorough because my vehicle's issue was not easily duplicated, and the problem was hard to detect; the technician did not give up, and through time and an elimination process, they found the probable issue -ordered parts and had my vehicle up and running without anymore problems. Jennifer was great, she keep me up-to-date on my vehicle's progress, and had my vehicle cleaned up to the point where it looked like it was new. Everything was tight, my vehicle now drives alot better. Sincere thank you to your team for a tremendous job! More

This is my third time buying a vehicle from this dealership. My last two experiences have been GREAT! On both occasions Dario was my salesman. He is friendly and if obtaining the vehicle can be don dealership. My last two experiences have been GREAT! On both occasions Dario was my salesman. He is friendly and if obtaining the vehicle can be done, he is dedicated to ensuring just that. We also had the pleasure of working with Chad Bishop who is the nicest guy you'll ever meet. He was both kind and patient with us. He took great care of us! :) More