Safford Chrysler Jeep Dodge of Fredericksburg

Added Items Safford team, I had an overall great experience with Sam my sales professional. He met all my needs and I felt he was honest and upfront with all i Safford team, I had an overall great experience with Sam my sales professional. He met all my needs and I felt he was honest and upfront with all information I asked. The only problem I had was I bought a 30,000 dollar vehicle (not including a 5,000 extended warranty) and referred a customer who also bought a 15,000 dollar vehicle (with another 500 dollar under coverage package) and asked 3 days later to have a camera and electric remote start installed and was quoted the same price as any customer would have received it for. I was not looking for a free items just a discount for my referral and new purchase. After I drove my vehicle I realized the electric remote start and back up camera are items I need for my vehicle. I chose to drive 2 hours (with traffic) away for my purchase because I had a friend refer me to this establishment and decide to make drive and also bring a coworker to experience the same customer services I did. This trip was made 3 times (1: to look 2: to buy and 3: to bring a referral ). After not receiving and incentive for my purchase or referral to for my extra add on items at a discounted price I don't see a reason to make that drive for me or another customer in the future. There are other local dealers that can provide the same service. So for I am pleased with my purchase. I have an upcoming appointment to have my new purchase protected with over body, under body and cloth protectant spray. An overall, Happy customer. More

Excellent customer service! Today was the first time we bought a car from Safford Dodge. Dario Cacciavllani made this experience absolutely GREAT! I have never met a car salesman Today was the first time we bought a car from Safford Dodge. Dario Cacciavllani made this experience absolutely GREAT! I have never met a car salesman before that works as hard as Dario does to ensure the customer has the best possible experience ever. He went above and beyond to help us find a vehicle that we liked with the payments we wanted. He is truly an asset to Safford Dodge. He has a wonderful sense of humor and was a great joy to work with. I would recommend anyone who wants a new or used vehicle to call Dario. I guarantee that you will be happy with his results. I truly believe there is not a better salesman in any car dealership around here! Everyone at Safford Dodge was a pleasure to work with. Real people. Dario again, we thank you so very much! See you in July 2014 for the Abarth we discussed...... More

Broke down on vacation We contacted Safford when our 2010 Dodge Grand Caravan broke down while visiting the area (from PA.) Everyone at Safford was very helpful but Chris ? We contacted Safford when our 2010 Dodge Grand Caravan broke down while visiting the area (from PA.) Everyone at Safford was very helpful but Chris ? (sorry I can't remember last name) went above and beyond to reassure me that all would be ok, take care of my family and get us back out there to enjoy our weekend in spite of our vehicle letting us down. When the vehicle had to stay for an extended period of time Chris made sure to keep us updated and clearly explained what was being done. Way to go Chris and Safford!!! More

Vehicle Purchase My experience at Safford was superb! I was looking to purchase a vehicle but did not want to be pushed or hurried into buying something I did not like My experience at Safford was superb! I was looking to purchase a vehicle but did not want to be pushed or hurried into buying something I did not like or could not afford. Dario, the sales consultant, was a great person to work with, a very patient, kind gentleman. I felt at ease as we went through the process of my vehicle purchase. I prayed before stepping foot into Safford, and was blessed to work with Dario! My purchase was a 2013 Dodge Journey Thanks Dario for all your help, K. Callender More

Spirit of Excellence I wanted to express my gratitude toward Gerard for the kindness, expediency, and contact above and beyond. He kept me abreast of the repairs needed an I wanted to express my gratitude toward Gerard for the kindness, expediency, and contact above and beyond. He kept me abreast of the repairs needed and even waited patiently while I sought a friend's advice regarding the repair. I am so pleased he was able to repair my PT Cruiser. More

Excellent Reliable Friendly Service This is a long overdue acknowledgement of Rob Stocking. Rob has been my service representative since 2005. In my opinion he represents Safford Dodge This is a long overdue acknowledgement of Rob Stocking. Rob has been my service representative since 2005. In my opinion he represents Safford Dodge with the highest of standards one would hope for in a dealership. Rob is the consummate professional combining his job knowledge and personality to ensure you understand the work order and leave with confidence of a job well done. In fact I just purchased a 2014 Ram to replace my old Ram at Safford largely due to Rob along with his crew. Service makes a huge difference in choosing a dealership. Thanks Rob, your efforts are very much appreciated. Paul Reid More

Sammy You Rock! Just want to say thanks to Sammy and the safford team for being so kind and caring about my needs as a customer! Sammy went above and beyond to Just want to say thanks to Sammy and the safford team for being so kind and caring about my needs as a customer! Sammy went above and beyond to make sure i found the perfect car for me and at a great price. You guys are so awesome and i couldntve asked for my day to end a better way! i love my new/used 2010 Chevy Malibu! Sammy you rock and thanks again to the Safford team! -kristin w More

Purchase of new Jeep My husband and I recently purchased a new Jeep. We dealt with Gary Southall, who was very professional, knowledgeable and a pleasure to work with. My husband and I recently purchased a new Jeep. We dealt with Gary Southall, who was very professional, knowledgeable and a pleasure to work with. More

Positive service experience, excellent online scheduling I bought a used Jeep (out of warranty and not from Safford) and brought it home. Checked online and found one outstanding recall notice. Went online I bought a used Jeep (out of warranty and not from Safford) and brought it home. Checked online and found one outstanding recall notice. Went online for Safford (where I'd never had a car serviced before but which is the nearest authorized Jeep dealer) to schedule fixing the recall which the recall notice said would take about a half-hour. With online chat, I got a NEXT DAY appointment even after I explained that I had some other obligations . When I arrived, check-in went smoothly. I mentioned that, in addition to the recall repair, I'd like the A/C checked for low coolant BUT was on a tight schedule and could come back another day. I was told the check would add little time, and they'd let me know IF a hidden problem would cause a delay before they started any work. The recalI fix and the A/C work took less time than I'd budgeted for, and the price (only for the A/C work, the recall fix of course was no charge) was less than I expected or had been charged elsewhere for similar checking and adding of coolant. YES, I'd recommend Safford service. YES, they have a better than average online scheduling process. YES, they accommodated my needs instead of telling me take it or leave it. More

Best Car purchase experience EVER Kelly Brown was our sales associate and her professionalism, genuine concern and product knowledge was superior to any other associate we have ever de Kelly Brown was our sales associate and her professionalism, genuine concern and product knowledge was superior to any other associate we have ever dealt with at any other automotive facility. She was prompt to greet us at the door, she was ready for us to arrive and had everything set up just as promised. Troy, was also instrumental in our experience as he was working our credit and hunting us the best possible deal available to us. Troy was up front,honest, and dedicated to ensuring we were happy and received the best possible deal. Of the multiple cars we have ever purchased, this was the first time we felt VALUED. I cannot express how greatful we are to SAfford of Fredericksburg and the great job Kelly an dTroy did. Furthermore, James was very helpful and knowledgeable with the finance docs, and everyone there sunday was very friendly to our children. Simply put, we felt welcomed, appreciated, and valued. Thank you again, The Cox Family More