Safford Chrysler Jeep Dodge of Fredericksburg

Don't visit on Saturday unless you intend to buy. I am sorry to say that what began as a positive experience with this dealership's sales department became humiliating and rude when I stopped in last I am sorry to say that what began as a positive experience with this dealership's sales department became humiliating and rude when I stopped in last Saturday to gather some more information on a new Jeep Wrangler Unlimited. I had visited twice before, maybe a month or two ago, when I was first considering a Jeep vehicle for my next purchase and had a decent time with the salesperson (Gary), but we were a couple months away from purchasing. I have been going through the decision-making process, and was pretty close to deciding on a Jeep Wrangler Unlimited, but I had some concerns about comfort and also just wanting to explore some of the options available for 2015, so wanted to stop by again to do a very brief test drive and just spend some time in a vehicle with more options so I could be familiar with them. I also want to add that I used to sell cars myself, and try very hard not to waste peoples' time so I was not intending to stand around and kick tires for 2 hours. Regardless, while I was initially greeted in a friendly tone, there was pushback when I asked to do a quick test drive "unless I was going to buy soon," but after apparently checking with a manager Gary let me take a vehicle out - again, very briefly which is all I wanted to do. As the drive completed things began to get more uncomfortable. When we returned, I just wanted to sit in the parked Jeep to look at some of the options I hadn't looked at before (i.e. the nav system), and I told Gary he didn't even have to stay - I just wanted a little time inside the vehicle to check things out. However, I was told that there were "people here ready to buy" and I would have to leave and come back during the week. Maybe other people wouldn't mind that, but as a former salesperson and someone who has visited many import and upper-end dealerships, I have never, ever been told to go away and come back some other time when checking out a vehicle I would likely be interested in purchasing within a few weeks. I was made to feel increasingly unwelcome from before the test-drive onward, and believe it was very unprofessional for a dealership to turn someone away when they are just trying to make their final decisions about a vehicle purchase - spending $40k is an important decision and I want to ensure I buy the right thing. I am not sure if this idea to make people leave who aren't there to purchase that day belongs solely to the salesperson, the dealer management, or both, but I will be going elsewhere for my purchase - more of an inconvenience to me, but perhaps another place will appreciate the business a little more. Am giving 2 stars instead of one since the last visit was decent - too bad it didn't stay that way. More

Friendly and patient My wife and I started our search for a jeep grand cherokee in August. Gavin at Safford was one of the first salesman we worked with. He was very frien My wife and I started our search for a jeep grand cherokee in August. Gavin at Safford was one of the first salesman we worked with. He was very friendly,knowledgeable, and above all, patient. Compared to other salesman in the area, he was by far the most pleasant. We returned twice to look at several different grand Cherokees and each time Gavin took time to show us the features of each model. He followed up with us without being overbearing. When we (finally) purchased, it was exactly what I had been looking for. Joan got us a great deal with a few extras thrown in and we were very happy with our purchase. We would definitely return to Safford in the future. More

Awesome experience every time we buy!! Ask for Gavin he did an outstanding job on 10-30-2014. Very nice and outgoing to find us our 2015 Grand Caravan at our expectations! ;-) We love Saffo Ask for Gavin he did an outstanding job on 10-30-2014. Very nice and outgoing to find us our 2015 Grand Caravan at our expectations! ;-) We love Safford Dodge the bust place to buy from. Leo, Joan, Gavin, Scott and the rest of the team are the best, they work for you and get you what you want. We highly recommend Safford Dodge in Fredericksburg, VA!! We give 100 stars! The best of the best! More

Painless purchase They made our buying experience an excellent and convienient one. I would absolutely recommend this dealership and our sales associate. Thank you for They made our buying experience an excellent and convienient one. I would absolutely recommend this dealership and our sales associate. Thank you for all the help. More

Dodge Viper Purchase I was in the market for a new vehicle that would get me down the highway in a quick, fast and in a hurry kinda way. The 2013 Dodge Viper GTS fit that I was in the market for a new vehicle that would get me down the highway in a quick, fast and in a hurry kinda way. The 2013 Dodge Viper GTS fit that need without having to give it any thought. Hats off to Al Allee for help in making my decision a pleasurable one. Scott Rader in the finance department made it a breeze to get all the paperwork done and get me rolling down the highway. I would highly recommend all of the courteous staff at Safford Dodge of Fredericksburg, Va to assist you in your vehicle purchase. As I am now a happy Viper owner! More

Excellent service. Rob was very friendly and knowledgeable. Even greeted me by name. He took the time to fully understand the problem I was experiencing and saw that t Rob was very friendly and knowledgeable. Even greeted me by name. He took the time to fully understand the problem I was experiencing and saw that the problem was resolved in a very expeditious and economical manner. More

Outstanding dealership I have been a customer for over 20 years and the sales and service cant be beat anywhere.Fred Brown in sales and Rob Stocking in service are the men I have been a customer for over 20 years and the sales and service cant be beat anywhere.Fred Brown in sales and Rob Stocking in service are the men to see.They are no nonsense people and always ready to go the "extra mile" for you.Sharon Wheeler is also top notch.Buy your cars here and you wont regret it. More

Very pleased! Sammy Harmoush took care of us and we are very satisfied with our purchase. Would recommend Safford to others looking to buy a vehicle new or used. Sammy Harmoush took care of us and we are very satisfied with our purchase. Would recommend Safford to others looking to buy a vehicle new or used. More

Great Never had a problem with dealership or any of the sales people..they have never tried to up sale me dumb services ... so I would highly recommend for Never had a problem with dealership or any of the sales people..they have never tried to up sale me dumb services ... so I would highly recommend for all services More

Great salesman! I had the pleasure with working with Sammy Harmoush finding and purchasing a used car. He was extremely friendly and didn't pressure me into anything. I had the pleasure with working with Sammy Harmoush finding and purchasing a used car. He was extremely friendly and didn't pressure me into anything. Overall a great car buying experience. More