Safford Chrysler Jeep Dodge of Fredericksburg

Great Service Department Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of my questions and always thoroughly explain the work that needs to be done. The facility is always clean and orderly in appearance and the waiting area is very comfortable. More

Great experience!! While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next da While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next day. While they couldn't completely resolve the issue because of time restraints with not being able to get parts in on time since I was just in town for a few days. They still did a complete 23 point check up for free on my vehicle to make sure it was safe for me to return home in a few days. Jim was the main person I dealt with and it was a pleasure. He was very thorough and courteous. During the inspection they noticed all four of my tires were in need of a change. Which I was aware of already. They brought this to my attention, but they never once made me feel pressured to actually have the work done there. I decided to go ahead and have the tires replaced. They did a great job and in a timely matter! They had a great deal on tires going on and my actual total wound up being less than what I was originally quoted. Which was a bonus! Ironically the very next day my one tire became flat because of a nail in the tread. I again called up the very next morning and they were able to get me in right away. They were so nice about it and were able to repair it for me free of charge as a courtesy and in a timely matter. I would definitely recommend Stafford Dodge of Springfield to everyone!! More

POOR VEHICLE QUALITY ASSURANCE I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few da I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few days later and that's when the top of the tailgate strarted to make a rubbing noise when opening and closing. I noticed some marks on both sides of the tailgate that alligned with marks on the body. This indicated there was a prior problem with the tailgate alignment or repaired damage that was not divulged at sale to me. The service department provided excellent service by sending the Journey to a body shop for repair and supplying a rental vehicle. Other than losing the use of my new vehicle for a week I am pleased with the purchase and service provided at Safford. More

Unbelievable experience! If they're not one of the best dealerships in the US, then they should be. My buying experience was so easy it was embarrassing. I found the truck I If they're not one of the best dealerships in the US, then they should be. My buying experience was so easy it was embarrassing. I found the truck I wanted on Cars.com and sent an email at midnight. The next morning, I had an email at 6:30 telling me the truck was in stock if I wanted to test drive it. By 9:00 am, Beverly had left a voicemail and follow-up text saying that they had pulled the truck and detailed it "IN CASE I WANTED TO TEST DRIVE IT!" One phone call later and I was on my way by 1:00 pm. By simply texting a photo of my license, Safford had multiple finance options ready when I arrived, and got me a rock-bottom interest rate that was not through Chrysler Finance. There was no pressure, just pure service. They did all that work and I still could have walked. 45 minutes and a quick call to my wife later, I got the truck I wanted for less than I planned to pay. They even took care of registering and getting the state inspection for me. From Ashley in the Online Office, to Beverly in Sales, to Leo in Management, to Brian in Finance, everything and everyone was first-class. You won't be disappointed with Safford. More

Lift Kit Disaster My experience started on April 29th, 2015, with Jeremy at the service department. I wanted to receive out the door price on mopar 4 inch lift, tires, My experience started on April 29th, 2015, with Jeremy at the service department. I wanted to receive out the door price on mopar 4 inch lift, tires, and wheels. I was told for Jeremy in parts that it would be 6, 500 give or take a few dollars. I agreed to the price and everything was set up on the service end with Howard. I was told 6-10 days before the parts came in. Well after only 2 months waiting I was finally contacted by Howard in Service to set up the appointment. I dropped my truck off on July 8th, 2015 and was told it would be done by that Friday. Howard contacted me and explained the delay due to the manifold leak that we would hold off until Monday July 13th, 2015. I called that morning in spoke to Matt in service to inquire on the status of my truck and was told it would done around 2pm that day. I called around 5.30pm that evening to confirm that my truck was ready. I was told it was ready to go come get it, so I left from 2 hours away. Roughly 30 min went by I received a subsequent phone call from Matt in Service telling me my truck will not be ready until the next day due to the alignment needing to be done. He assured everything else was done but the alignment. I told him I needed my truck back today and that I would take it somewhere to get the alignment done. He agreed that they will get the alignment done because a technician was going to fix the “ broken” machine. I showed up 2hrs later roughly 8pm after grabbing dinner to find tech just got done putting my tires on the truck so they initial story of my truck just needing the alignment wasn’t true. So I waited until 10.40 pm that night for my truck to be completed. Now I was on the part to pay the Service guy Matt for the work they completed to find out the bill was over 1,500 dollars more then I was told and if I didn’t pay it I wouldn’t be getting my truck. Even the paper from service said customer was told $6,000 plus tax but I was told it didn’t mean anything. From start to finish this was a horrible experience after purchasing 4 vehicles from the dealership. Howard did go above and beyond to correct this issues. Note I spoke a lady that works at the dealership regarding customer satisfaction and I made her away of my issues and she said someone would contact me at the dealership. Still waiting on this phone call. More

Outstanding service from start to finish! Initially we spoke to Christopher Ballard about a new Jeep. Being unclear about exactly what we wanted, he was very patient and answered our many ques Initially we spoke to Christopher Ballard about a new Jeep. Being unclear about exactly what we wanted, he was very patient and answered our many questions. When we expressed an interest, he escorted us to pre-owned vehicles where he introduced us to Sammy Harmoush. Sammy was extremely professional. He was able to answer all of our questions and it was evident that he knew his business. Not only did he give us honest and direct information, he was quite the personable gentleman. Sammy also expressed his great satisfaction with working at Safford (a really good indicator in my opinion). Next we were introduced to Brian Bishop, the finance manager. We found him to be very pleasant and fair. He was efficient and spoke highly of Mr. Harmoush. We found an amazing Jeep for a great price! We had an outstanding experience. I will write another review when I have my beautiful new Jeep serviced. I have no doubts that it will be an equally superior experience. We will definitely use Safford for future auto purchases. More

Amazing service Top notch service. They went way above and beyond expectations in assisting me in finding a new car. Thank you so much to Leo and Scott for helping me Top notch service. They went way above and beyond expectations in assisting me in finding a new car. Thank you so much to Leo and Scott for helping me out. If you are looking for a super friendly salesman ask for Scott he will blow you away with his customer service More

Auto Purchase Sammy was very engaging and helpful in my search for a car. He bent over backwards to get me the deal that I wanted. Great experience! John D Sammy was very engaging and helpful in my search for a car. He bent over backwards to get me the deal that I wanted. Great experience! John D More

very bad BUY A NEW 2014 JAM HAD CHIP IN THE PAINT WAS TOLD IT WOULD BE FIXED, DROP IT BACK OFF TO GET FIXED PICK IT UP THE NEXT DAY, WHEN I GOT THERE TO PICK I BUY A NEW 2014 JAM HAD CHIP IN THE PAINT WAS TOLD IT WOULD BE FIXED, DROP IT BACK OFF TO GET FIXED PICK IT UP THE NEXT DAY, WHEN I GOT THERE TO PICK IT UP LOOK AT IT AND IT WAS COLOR IN WITH A BLACK MARKER, THATS HOW THEY FIXED IT BUY A 2013 RAM ITS BEEN THERE BACK THERE 5 TIME IN 1 MONTH FOR A TRAN LEAK IN PAN, COME TO FIND OUT THAT IT WAS A 2 DOLLAR SEAL LEAK, THEN HAD TWO WAIT 2 HOURS WHEN TOLD IT WOULD TAKE 1/2 HOUR TO DO, NOT GOOD SERVICE PEOPLE AT ALL, CHRIS ATCHISON, OR ROB STOCKING More

Rob in Maintenance Department Provided Excellent Service Rob provided great service and feedback regarding our Jeep. We had recently come back from a very long road trip and had warning lights. He eased my Rob provided great service and feedback regarding our Jeep. We had recently come back from a very long road trip and had warning lights. He eased my worries and found the issue in a timely manner. He called me three times to keep me updated on what was occurring with the vehicle and then explained it to me again in person. I really appreciated his patience and explanation. More