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Safford Chrysler Jeep Dodge of Fredericksburg
Fredericksburg, VA
1,026 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,026 reviews
September 14, 2015
excellent! Prompt and courteous attention. Service writer, Howard White, was considerate of the time spent and very helpful and knowledgeable about the vehicle Prompt and courteous attention. Service writer, Howard White, was considerate of the time spent and very helpful and knowledgeable about the vehicle and questions I had regarding the controls. More
by mmconner
Employees Worked With
Howard White
September 08, 2015
Beverly Riley is a very helpful sales consultant I worked with Beverly Riley over the labor day weekend as I was looking for a used car. Her straight forward way of working was a relief for me and s I worked with Beverly Riley over the labor day weekend as I was looking for a used car. Her straight forward way of working was a relief for me and stood in stark contrast to some of the other sales people at other dealerships in the area. In the end I knew I could come to a deal at a fair price, and did not receive any pressurized sales tactics. There also wasn't any hidden ancillary fees, which I received from some of the competitors. I would look to work with Beverly again. She built trust. For me, that means a lot. More
by TERPS514
Employees Worked With
Beverley Riley
August 28, 2015
TrueCar certificate Safford was one off the dealers that responded via the TrueCar inquiry. While Safford was the highest priced, their people were courteous, prompt and Safford was one off the dealers that responded via the TrueCar inquiry. While Safford was the highest priced, their people were courteous, prompt and provided helpful information. Head and shoulders above two of the other dealerships. Their customer service is excellent. . More
by Gary
Employees Worked With
Tina
August 26, 2015
Overcharged, never fixed the issue were out $1158 Worthless I found the solution they would not listen to me.... The pcm requires being flashed or reprogrammed since being put on aftermarket. Wou Worthless I found the solution they would not listen to me.... The pcm requires being flashed or reprogrammed since being put on aftermarket. Would not listen to me. I will be in the dealership tomorrow. Trust it will not be good. More
by pamritchie1964
Employees Worked With
service manager Jamie???
August 24, 2015
internet sales no comments at this time, I'm 25 hundred miles away, but will be coming over to Williamsburg Va. whiting a couple of weeks and I'm looking forward to no comments at this time, I'm 25 hundred miles away, but will be coming over to Williamsburg Va. whiting a couple of weeks and I'm looking forward to stop in you store, More
by cmarquez928
Employees Worked With
Linda Stanley
August 15, 2015
SCAMMERS AND LIARS WORST EXPEIRENCE OF OUR LIVES BUYING A VEHICLE. of course when we walked into Safford Jeep/Dodge everything is just fabulous, rainbows and unicorns yo WORST EXPEIRENCE OF OUR LIVES BUYING A VEHICLE. of course when we walked into Safford Jeep/Dodge everything is just fabulous, rainbows and unicorns you know. Traded in a 2011 jeep vehicle for a 2014 jeep wrangler in May 2014 in June 2014 I received an email from the salesman himself declaring we owed him our warranty refund from our trade-in! What sense does that make? I paid cash for a warranty 2 years earlier, why on earth would/could that little bit of money belong to a dealership??????? Someone explain, PLEASE. 3 months later in September we get a certified letter claiming we owed over a $1000 as part of an installment agreement with them!!!!!? xxx??? We called the General Manager, Leo Nersuhkin immediately to dispute this, left at least 6 messages with him and several with a secrecy, of course like everyone else, NO RESPONSE. We couldnt understand why this dealership thought we owed them any money as we traded in our vehicle and financed EVERY THING else. Next we received a certified letter from an attorney stating we are going to be sued for the money! What a terrifying thought, all the time we spent trying to resolve this and they never responded until this letter that threatened a civil suit against us. BEYOND STRESSFUL. We immediately respond in like with a certified letter sent to the attorney of this dealership and to the GM of the dealership...... that was the first week of October 2014. We never heard back from them.......UNTIL MAY 2015(ALMOST 8 MONTHS LATER) VIA MAIL GIVING US A DATE FOR CIVIL COURT. This issue is still unresolved but I can tell you that if you think of buying a vehicle from these bottom feeders......take your attorney with you, paying him/her will be the best money you ever spent!!! More
by distraught and terrified
Employees Worked With
Sharon Wheeler, Don Poorbaugh
August 14, 2015
Fast service My work was finished hours before they said it would be done. I was in and out. Job was done right the first time. They even got me a rental car. My work was finished hours before they said it would be done. I was in and out. Job was done right the first time. They even got me a rental car. More
by davidaperch
Employees Worked With
Chris Atchison
August 06, 2015
excellent work and trustworthy Rob Stocking and Gill Brown from Service have been attending to my cars for many years. They have exemplified honesty and trust. I can always count o Rob Stocking and Gill Brown from Service have been attending to my cars for many years. They have exemplified honesty and trust. I can always count on them to listen to my car concerns and offer helpful information as well as get the joy done. I highly recommend these guys as an asset to Safford Dodge. More
by PLEASANT LADY
Employees Worked With
Gill Brown, Rob Stocking
August 01, 2015
Parts Dept Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the P Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the Parts department was so wonderfully friendly,knowledgeable,and so very helpful!Look forward to coming in and ordering any other things needed!Great employee Safford!Wish more people were as friendly as Pete! More
by rhondaoh9
Employees Worked With
Pete in the parts dept.
July 27, 2015
Quick and friendly service! They got me in quickly and even gave me a ride to work and came and picked me up from work after my car was repaired. Friendly staff too. They got me in quickly and even gave me a ride to work and came and picked me up from work after my car was repaired. Friendly staff too. More
by roni
Employees Worked With
Lynette/Service
